Our first impression of Jetstar staff was checking-in in Adelaide where we were met by the GRUMPIEST check-in chick who said the BARE MINIMUM to us and I sware her face would have CRACKED if she smiled! Our flight was then delayed 45 minutes. So not the best first impression of Jetstar, not completely awful, but not great... We thought 'Ok maybe she's having a bad day' until we checked in for our return flight:
On check-in to our return flight from Sydney to Adelaide we walked through the lanes and the woman standing at the gates said "make sure you remove those tags" .... No please, no thank you, no smile, just do it. Quite rude really considering other airlines remove the tags when they put the new ones on. Anyway so we got to the check-in counter and the lady asked my partner for his flight details and as he went to get them out of his bag she put her hand out ... just waiting.... Then ROLLED her eyes at him as he dug them out! So shocking to think that someone in 'customer service' would do that. THEN tolled us to remove the NEW tags because her scanner wasn't working.
The feeling I got from ALL ground staff was that they are 'better' than the average person. You work in an airport, luv - get over yourself, youre no better than anyone else. So disgusted in the appalling service I thought I would go online & give some constructive feedback to Jetstar, however after googling for the correct page and finding THIS website I see that it would be a complete waste of time and have taken the option of never flying Jetstar again. Hopefully the boycotting of everyone that has had bad experiences with them will be enough to make them to wake up and change some things!
Comments
Good luck Felicity finding
Good luck Felicity finding the "make a complaint" page on their web site. You'll be ok though to "make a compliment". Quite a few links for that although probably never clicked on.
They have a general feedback
They have a general feedback form HERE