I bought tickets from Melbourne to Auckland for me and my family. -total :about 400 $)
First try : The Jetstar payment window first said the credit card I used was not valid and urgend me to use another credit card.
Second try : I use another credit card. It works
But eventually, I discover that the account has been charged TWICE for the very same bookigng reference. on for each credit card.
Despite the fact that I can prove my bank account has been charged twice, Jetstar refuses to refund one of the charges
The most expensive air travel I experienced !
Thierry (Paris -France)
International
Australia-Melbourne - Tullamarine
New Zealand-Auckland
Comments
Contact your bank and file a
Contact your bank and file a dispute because you were charged twice for the same reservation. The bank should reimburse you because it is an error.
Marietta is quite correct.
Marietta is quite correct. This is something that many people don't know and the reason why Jetstar is encouraging people to pay by direct debit. Paying by credit card has it's advantages in that you can dispute the validity of a payment with the credit card company. In most cases they will credit the disputed amount back to your card whilst investigating the complaint.
You don't have to waste your time fighting that horrid company. Contact your bank and file a dispute. They will credit your card straight away. Then let the shitheads in Jetstar waste their time proving that you are wrong.
Good luck
Do the bank thing, THese
Do the bank thing, THese theiving turds have a duty to refund you
If the bank faile simply send them a letter of demand, when they reply take them to your local small claims for the money. bastards
Good to see you back Ash
Good to see you back Ash
I'm always lurking Amir :-)
I'm always lurking Amir :-)