Jetstar Operational Procedures = Cancelled Your Flight

Well done Jetstar!

We received a text message on Monday evening (30/11) advising that Jetstar had cancelled our pre-booked flights (03/12) for Perth - Melbourne @ 5.45PM.

My 13 year old son is to compete at the National All Schools Athletics Competition in Melbourne commencing on Friday (4/12). We booked our flight and arrival times to ensure he would have a reasonable nights sleep and time for training and preparation on the Friday prior to competition commencement.

Immediately, my wife contacted Jetstar and was advised "due to operational procedure the flight was cancelled"... "we can however, get you on a Qantas flight on the same night at 11.40PM (that lands @ 6.15AM on the (04/12). When advised this was unacceptable giving the reason for the booked flight time, they said they would issue a refund... our only option then would be to purchase 3 tickets for an earlier Qantas flight for ~$2,100 - $2,800!

What an absolute joke! I suspect that "operational procedures" means our booked flight was not full and Jetstar policies allows them to "dump" their passengers. We have ticket insurance from Jetstar that is worthless. It will only refund the price of our already paid for tickets regardless of the cost for buying new flights. We have done nothing wrong except for being a stupid Jetstar customer.

Jetstar do not give a stuff about their customers. Cancelled flights, pre-paid accommodation, car hire.... the list goes on. We are inconvenienced and out of pocket.

It sure looks like collusion between Jetstar and Qantas. Jetstar cancel flights and push customers to Qantas flights that nobody wants! I will be writing to the ACCC. Unconscionable conduct is the term that springs to mind.

Never, ever, ever again!