JQ 493 Flight cancelled..That's poo mate!

Having just been stiffed by Jetstar myself - you need to resolve never to fly with them again and spread your complaint as wide as possible amongst your friends etc.
They get away with ridiculously bad service imo, especially given that Qantas are increasingly converting QF flights to JQ ones.

You are lucky to be getting the $150 for accommodation.
Conditions of Carriage that you accepted:

9.1 Schedules, Late or Cancelled Flights
(a) Jetstar does not guarantee it will be able to carry you and your Baggage in accordance with the scheduled date and time of the flights specified. Schedules may change without notice for a range of reasons including but not limited to bad weather, air traffic control delays, strikes, technical disruptions and late inbound aircraft. Flight times do not form part of your contract of carriage with us.

9.2 Changes due to Circumstances Beyoind Our Control
Where a delay or cancellation is caused by circumstances beyond our control, whether you have checked in or not, Jetstar will try to assist you to get to your destination, but will not be responsible for paying any costs or expenses you may incur as a result of the delay or cancellation, unless otherwise required by law.

@ Anonymous, i think you have just pointed out a great reason not to bother spending any money with JETSTAR, they won't even guarantee that they can get you there or will honor the contract they entered into when they sold you a seat... I can understand, strikes, computer melt downs, bad weather, but JS seem to have a high amount of canceled flights, what are these due to ? ?

FYI
EVERY airline has the conditions noted by Anonymous above in one form or another - Every single one of them, and it has been that way since the 60's. Remeber being told about this years ago. The only thing any airline promises you is a ticket, but not that that ticket will take you anywhere, effectively you pay for the potential promise of perhaps being taken to your intended destination,.

Yep, i recieved that text as well my friend, i also spent about 45 mins on the phone, and as a result was put on a plane from the gold coast 6.15pm flight to sydney on the same day, (my attempt to catch the last one or two songs of the concert I had bought tickets to see at Newie Ent Cent and had waited for years to see live) The 6.15pm flight was then delayed until 7.45pm, although noone had advised me, I just noticed noone was boarding the plane, oh and I discivered that they didn't email me the flight itiniary (after i paid $5 for the airport internet time to print out) and after a 3 hour train ride I arrived home in newcastle at 1.30am.
On the train i was wondering how my flight, paid for well in advance, scheduled to land in Newcastle at a suitable time for me to see Disturbed live had resulted in me sitting on an uncomfortable train for 3 hours and mising the gig. The only conclusion i came to that could have avoided this situation (that I thought I had planned for) was not to fly with Jetstar again........I won't even begin to tell my story of flying to Bangkok with Jetstar, too frustrating to repeat

flyingbudda - do your research. Every airline cancels flights, and most recently in 2010 Virgin Blue cancelled the most flights in Australia. I would also rather take my chances with Jetstar in terms of punctuality over Tiger.

I will spend everyday of my life telling as many people as I can that Jetstar is a 'tinpot' airline. They are dishonest, dishonourable, uncaring, thoughtless & arrogant. My recent cancellation from Maroochydore to Sydney on April 25th was the last straw.
I know other airlines are bad..... but in my book , Jetstar takes top prize as Australia's worst airline.
The 'androids' they employ in their Customer Service Call Centre's ( what an oxymoron this is!!) must have been trained at the "Fawlty Towers" centre of customer excellence.
A thoroughly disgraceful company, pretending to be an airline.