Lost luggage

Had to make 5 phone calls to find out luggage was sent to Maroochydore and then back to Sydney. Staff at Hamilton Island did not log lost luggage on their system so no one followed up. Based on comments by staff seems to be a regular occurrence. I think the baggage service number is operated by an overseas call centre that has very limited information, although apparently they operate a world class tracking service. You get what you pay for - very poor service. Will never fly them again.