Yesterday July the 9th we were flying on flight jq816 sys to Sunshine Coast in it first family holiday in over a year with our three daughters, 2 1/2 and 5 month old twins, a challenge I know and we knew it would be tough but after a hard year or so we needed a family break! Our 1.10 flight was cancelled which is fine I get that, mechanical issues happen, firstly the staff at check in were an absolute disgrace and are a shocking representation of what jetstar consider customer service , I asked that due to the delay could I have the pram all the way down to the plane as qantas do, but as the planes are different it's not what they generally do, but don't you think with two crying babies and a tired toddler they would make an exception , all this woman keep saying was no! Then to add to problems due to the delay in time as we had to fly to Brisbane then get in a coach to Sunshine Coast I would not have enough good to feed my twins as I had recently finished breasfeeding and had formula but not enough cooked boiled water, she never once asked what they could do to help us, she didn't care that my twins would would be starving, them i asked for a supervisor and she wouldn't get me one! Then I asked for her name to complain and she hide her name badge! By this stage I was in tears worried about how to feed my babies and she just let me stand there in front of hundreds of people and didn't care, they eventually let me take the pram and at the boarding area the staff were brilliant ! They could see me upset and said 'we can get boiled water for you on board and of course we can take the pram for you! So it was a possibility she just wouldn't help, it could have all been avoided in the beginning if she had just cared about her customer or if she couldn't help get someone else who could, what a cow to be honest, what happened to the customer is always right, never again fly with them, I don't think jetstar are concerned for there staff at all but to not help little babies have good due to a four hour delay due to there plane issue is cruel simply put
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they hate pictures - of them
they hate pictures - of them
you aren't paying for a
you aren't paying for a babysitter when you buy an airline ticket , if you caught any other method of public transport they wouldn't do what your complaining about , try it on a bus and see how far you get , and after all Jetstar is just public transport
I had the same problem, only
I had the same problem, only they put me on a coach from Sunshine coast going to Brisbane and then put me on a Virgin Australia flight. This was due to Engineering problems.
Firstly, i was not asking for
Firstly, i was not asking for a babysitter, nothing about my post suggested that, as a customer i paid for a service that due to there issue they could not deliver, in business to keep and grow customer relations it is obvious to help any customer especially in special situations like mine, and they realised that as i received a huge apology, and serious reimbursement for the way the employee treated us, plus the staff at boarding told me of course in this situation i could take the pram and they would get me cooled boiled water on board, also planes are not public transport mate, public transport is a service that runs constantly and if it were a bus i would have caught the next one, obviously, they are in a business that it competitative and that business success depends on customer satisfaction.
And lachlan i was told it was engineering issues to but i have heard from a lot of people since including employees in the industry that they often cancel those flights if they are not full enough to save costs and call it 'engineering issues'!