I recently got an international call from my brother in Wollongong NSW. I was in Chon Buri Thailand assisting a friend who just had some surgeries.
My mother was in hospital dying, she had suspected pneumonia, renal failure and a host of other complications, was not eating and was expected to pass away. We had to ask Jetstar for an emergency compassionate flight home so I could be by her side.
Jetstar charged my brother $1277 for a "compassionate" flight home to Sydney so I could be with my dying mother and family.
Due to this emergency and how upset we all were we had no energy to dispute this at the time I just had to get back ASAP however now the dust has settled I feel we need to address this issue and seek compensation. To add insult to injury one of my brothers was also in another country and had to seek a compassionate flight home on a different airline and was given one within the hour and the cost of changing his flight was $20 and he flew home the next day.
I am so upset and would like to pursue this in every way possible.
I have tried to call and speak with someone about this issue but no matter which number I call I inevitable end up speaking to someone in The Philippines who only has a first name and zero accountability.
I am finding all this very upsetting and need to know what to do next???
Comments
If you had travel insurance
If you had travel insurance then you would not have had a problem,dont blame the airline because you where too cheap to pay for insurance
actually I am on a pension
actually I am on a pension and couldn't afford it? I was there assisting a friend who had surgery.
Indi, it really sad to hear
Indi, it really sad to hear your story. Unfortunately yours is not an isolated incident. The entire Jetstar structure is to gauge money from customer in any way they can. They see your plight as a perfect opportunity to up their profits. Did you use a credit card ?. Some credit cards (Visa Gold) has automatic (and free) travel insurance when you use them to purchase your ticket. If you did use a Visa then it is definitely worth contacting them. You could also write to David Hall the Chief Executive Officer of Jetstar david.hall@jetstar.com and see if he can do anything about it. He did respond to my email very quickly (via their customer advocate office though). Also try Nick - Jetstar Senior Customer Advocate NickSJNSA01@jetstar.com. The more people you write to the more chance of a positive result.
Other than those above I am not suer what else you can do other than appeal to their sense of humanity. Unfortunately I'm not sure there is any of that in this pathetic company.
Good luck
I started a petition and
I started a petition and targeted David Hall and the CEO of Newstar Holdings.
http://www.change.org/en-AU/petitions/jetstar-qantas-show-compassion-and...
Thankyou Amir
Thankyou Amir
if you had travel insurance
if you had travel insurance you wouldn't have this problem , this is why they sell travel insurance , next time don't be cheap
no need to be an asshole. I
no need to be an asshole. I am on a pension I cant afford insurance. Your middle class self righteous privilege is showing. Its easy to judge when you dont know all the circumstances. Never assume anything.