Not such value for money to change name

Hi

i posted my complaint here on their Facebook page and on their website. Check out their insulting response.
https://www.facebook.com/JetstarAustralia/posts/605283452848710

RE: Booking M7ZJNF

Dear Jetstar Representative.

I am writing to formally register my disgust at the exorbitant fees associated with the potential change in booking I requested for my return flight from Melbourne to Singapore on the 15th to 29th of March 2014.

After purchasing the tickets, my pregnant sister found out that she will not be able to get a birth certificate for her newborn baby in under 4 weeks, which would be the required time frame to procure a passport for our flights. I thought it prudent to pass the ticket on to someone else. I full well expected a transfer fee in the range of $100 to $200. I rang your call centre to discuss changing the name on one of the tickets and to my surprise I was quoted over $2,800 simply to change the name on one of the tickets. This is an absolutely unjustifiable change for a seat that I had already purchased.

Not only were the change fees exorbitant, I was then told that should my sister not turn up to the flight that the seat I had already purchased would become void and would not be available to me to use for my own 1 ½ year old son, who would have sat on my lap, essentially meaning I would completely lose the ticket that I had purchased.

I cannot understand the justification for these charges.

Regards

Dean Roebuck