Had flights cancelled to and from Gold Coast - Narita. Our flight to Narita was cancelled 24 hrs before flying leaving us with nothing more than 4 hrs to pack and sort out business issues, then get to Akl for flight.. The staff at check-in were no more helpful than the staff at the call centre.. I was threatened with not being able to board, because I verbalised my frustrations to the staff at check-in after the seats I requested for our flight GC to Narita were not correct.. Not forgetting the fact I had to wait for 30 mins outbound to Narita and 45 Mins return from Narita for our pre paid entertainment to be turned on..
Food is costly, not worth what you pay for.. Service is absolutely minimal, without being crap.
Cheap is cheap.. With Jetstar you get (or not) what you pay for.. I Love DontFlyJetstar
Comments
These emails are not valid
These emails are not valid any more
bruce.buchanan@jetstar.com - Bruce Buchanan
michael.mirabito@jetstar.com - Michael Mirabito
alan.joyce@qantas.com.au - Alan Joyce
eileen.burnett-kant@jetstar.com - Eileen Burnett-Kant - Executive Manager People & Communications
Be tenacious when contacting the call centre, do not take no for an answer, do not accept policy they may spout.. Expect them to answer all your questions (not with further questions from them though).. Ask for Name and ID number of all persons you speak with.. They are required to provide first name and ID. Ask to speak with a supervisor and advise you DO NOT wish to be placed on hold nor they mute the phone.. You want to hear what is happening. I have managed to get David.Hall@jetstar.com CEO Jetstar Australia New Zealand involved with my issues and that was by emailing him using the email provided.. It may change now, still give it a go..
Four hours on the phone gained my a case number, I called Complaint Number, then shortly after this I was contacted by a chap who was responding on behalf of David Hall.... HHHHMMMMMMMM Me thinks.
Best of Luck to all.. I will keep you updated..
As an after thought try to get someone from your insurance co to see about black marking Jetstar as I do understand Insurance companies have a great deal of claims due to Jetstar.