THERE IS NO SUCH THING AS CUSTOMER CARE! PLEASE READ ON...

The general number can send a request for customer care to call you back, which generally takes 3-5 days. You can also send a letter, or a website submission which will get a response. On the phone, if you had asked for a supervisor, they too would make sure you are contacted back by customer care.

@Ben - HAHAHAHAHAHAHAHAHAHAHAH!!!! Jesus Christ, what planet are you living on!?

lol i tottaly agree with travis.

Lets re-edit that.
The general number can send a request for customer care *cough* to call you back, which generally takes 3-5 months. You can also send a letter, or a website submission which will not get a response any time soon. On the phone, if you had asked for a supervisor, they will hang up.

Sound better :D

Thanks Travis.... You nailed it...! as for .. Ben you are delusional!!!!!....... I requested a call from customer care umm.. around 18 times by phone.... I also sent a letter... and i did a submission through Jetstar website 3 times!! i also asked to speak to a superviser many many times!! Sometimes they just hung up on me or put me through to a supervisor that kept repeating
"i cannot help you" over and over again! It has now been a month.... still no word???????

It'll be 6 months, a year, and you'll still get nothing from them. Well, you'll get annoyed.

Wow, what a loser you are.. Ever heard of harrasment?
Fucking get over your self and your cheap arse fare. No one gives a shit.

Anon...who is yer comment directed at? Had a cheap return flight with Jetstar booked last weekend....I couldn't be fucked flying with them so I stayed home instead....the fuckers texted me on Sunday to tell me the return flight was cancelled. Dodged that one.

John:1
Jet Star: 0

I posted my point of view on the aviation industry and how any airline is run, given that I had only worked in aviation for over 15 years.. But it never got published. I was in no way defending any one particular airline
but merely stating facts. This website is a joke. It is clearly created in order to fuel ignorance, as oppose to shining light on an industry most people know very little about.

Oh they will get back to you in their own time! Don't try get hold of a supervisor they just rude! After posting my concerns on FB they send me a "so sorry" letter with a voucher for $25.00
Lmfao anyone want a voucher for $25.00 to fly a shocking airline?

LOL, classic anonymous! he always tries 2 defend shitstar coz he used to work for them. this website is not 4 making a joke it is 2 let peeps no about how shit jetstar is, and u no it!
no one lissen 2 anonomous coz he just talk shit about how great jetstar is all da time but he is full of shit he dont no wat hes talkin about. he thinks he is alvin eynstine but he is just spredding lies about jetstar tryin to make us peeps but tix. but we aint dumb!

Onya Remmy.....Anon has worked in aviation for 15 years? Let's clarify this......working in aviation or more specifcally cleaning toilets at the airport?

Once again Remmy you fucking idiot, you have mistaken me for another anonymous. As you should realize by now, many people use the default anonymous title. The above was not me. I will admit Jetstar has some things they could do better, but name me a budget airline that doesn't piss people off. People hate Tiger, Ryan Air, Easy Jet etc etc etc.

yeah ok anonymous, but there is no website for them airlines is there! so u can stuck up 4 jetstar as much as u want, but aint nuttin gonna change da fact that jetstar is shit! just admit it man! u aint foolin no one.
R to da Y

Actually, tiger is a lot better than jetstar.

LOL, Well said, Jack.

lol its true :P

Are you kidding? They cancel far more flights, they are delayed more often, they have less services they can move you to if you're delayed, and they sting you for higher fees than Jetstar does. Hell, my mate is cabin crew for Tiger and they even make their employees pay for parking at the airport. No other major airline does. So what exactly is it thats better about them?

tiger and virgin blue never charge extra 4 delayed flights or make the customors pay xtra 4 accomodashon. also the jet star piolets make the plane late so they can charge the customors more! its true! anonymous just trues 2 stick up for jetstar, ignor him.
RemZ

Remmy you are so full of shit. Don't pretend you know what you're talking about. There's no way in hell Tiger would pay accommodation. And the pilots aren't the ones who delay flights. However these things can happen in the travel industry and thats why the airline websites recommend travel insurance because its not always the airlines responsibility to reimburse you. Now will you PLEASE PLEASE PLEASE stop replying to me?? You are so painfully ignorant and unintelligent to have to deal with.

@ Anonymous
1. No i am not kidding.
2. If they were worse wouldnt they have a dontflytiger.com site?
3. They have a 45 minute deadline so they can get away on-time, its stupid people that think 1 min late they can get on, its not a pizza joint its an airline.
4. Tiger has a small fleet, you cant expect them to be on-time all the time, that is why they have a 45 minute cut off period. Virgin Blue started off just the same with 2 planes, same odeal so i suggest you think before you speak. Tiger is a much better airline than jetstar, much friendlier staff, and dont get these rediculous complaints like on this site. It is people like you that think rubbish just because its "Tiger"

This website exists because of one man who wasn't satisfied with the outcome of his complaint to the Jetstar customer relations department. He has since publicised the site on facebook and probably various other places as he has nothing better to do. If you take the time to look up Tiger on facebook you will find very similar complaints to these on I Hate Tiger type facebook groups. If one of those people would start a website like this, it would be just as busy as this site. You actually just gave me a very good idea - maybe I should start the site so more of your bogan hillbillies can post yoir Tiger complaints.

You raise a very good point about "stupid people" who think they can get on when they are 1 min late. Those same stupid people are the ones who don't read their fare rules and the conditions of carriage before booking and then complain about it when something happens such as being late or not getting the seats they want. I don't care if its a 45 min closing time or 30 mins, I have seen statistics and they cancel/delay more flights. And since you mention about the smaller fleet, Jetstar has a small fleet than Qantas and Virgin so I guess you're saying its to be expected that they can't be on time all the time? Perhaps you are the one who needs to think before speaking. Have you seen the Tiger Airways show on TV? The staff deal with the same shit from bogans that Jetstar staff deal with.

Jetstar are you listening you cant call the call centre they cut you off