website booking

I watched my wife attempt to book a flight to the goldcoast and the website timed out twice, she finally rushed through the steps only to find out that the flight she got was for one day earlier than the day that she intended to fly. This happened because the cheap website they operate defaults to the first day that you enter when searching for a flight. She called Jetstar straughtaway and they wanted her to pay and extra $60 to change the booking (at first it was $95 for each of the 2 flights) They came down to $60 after I explained the timeout issue and that she had to rush through the process to finish the booking. At the end after 1 hour and talking to an inept supervisor I was made to understand that the $60 had to be paid because their computer would not allow them to do otherwise!! talk about pathetic customer service. Jetstar treat Aussies as mugs. They are part of the bandwagon of racist companies that employ cheap labor overseas to provide inferior services to Australians. Racist because they pay those people peanuts (although they would claim that they get paid above their national average) and they know that their pay can not provide the same standard of living as it would their Australian counterparts. Racist because they must think the standard of living this pathetic pay provides is good enough for Asians. They want us to accept this poor effort of customer service as the norm but Ive got news for Jetstar NOT ME. They might as well take their whole airline overseas because I will never travel with them and I will encourage everyone I talk to to do the same. I have lodged a complaint to the ACCC as their website discriminates against people with handicaps (e.g inability to type at a moderate pace) as it would be impossible for them to complete a booking and encourage everyone that has experienced this to do so