Wise words from Phil.

@ Anonymous - Who else but a Jetstar employee would defend a complaint of an airline by arguing that some other airline was worse? There will always be worse airlines. Why can't we Australians have a better one? This website deals with Jetstar complaints - and the website was set up because Jetstar do a poor job with dealing with complaints. Having a good experience on Jetstar, or having a bad experience on some other airline, doesn't negate the fact that someone had a bad experience on Jetstar. If you had a bad experience at Myer, and when you complained were told that David Jones were worse- you would call that 'blame shifting' right?

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You don't have to be a

You don't have to be a Jetstar employee to have enough common sense to read your terms and conditions carefully before you consent to a contract of any kind and that's what the vast majority of the commenters on this website failed to do.

It's pretty amusing to see how anyone who points out exactly what went wrong, what the customer could have done better, or why Jetstar shouldn't be expected to bend over and lick the arse of every customer that gets in a tizzy, are without fail accused of being Jetstar employees; and when posts are made by passengers who are clearly even more ignorant than most, they're also accused of being Jetstar employees posting intentionally vacuous tripe to discredit the opinions of angry customers! How paranoid you are.

Knowledge is power; not that you'd know it when the only logical opinions being expressed on the website are shot down in a heartbeat by a bunch of blinkered fools.