On Saturday whilst trying to redeem at $50.00 voucher (which I received because on a previous flight from Perth a very ill passenger was moved from her seat and seated next to me and subsequently got me very badly sick... I felt bad for the girl who was sick, but she coughed and spluttered the whole entire over-night flight back to Sydney... anyway that's another story for another day) I haven't flown Jetstar since, but seeing as I was given a $50.00 voucher to use I decided that I would use it.... bad move...
Upon 'purchasing' the tickets the website crashed, saying that there was an error... and I should have taken a 'screen shot' of the problem but I didn't and now because it's my word against theirs... they don't recognise the problem as being theirs and I should have called, blah blah.
Because I didn't think that I had purchased the ticket, I gave up and decided... I would just fly with Virgin (a much improved airline who now prides themselves in better customer service... certainly better than Jetstar)
To my bemusement I received an e-mail this morning over 48hours after I had tried to purchase the tickets to say that I had actually made a booking with them and there was an amount owing.
Here's where the fun begins....
I've just hung up after having spoken to two of the most incompetent 'customer service' providers in the business a phone consultant and her manager.
After explaining the problem. The manager decided to lay the blame completely on me (the customer) no matter how bad the customer is... you're meant to help..... and *trust* me I was being nice about it (...initially until the blame game started..... I should state that I never feel that it's productive to be rude to them given that they're just doing their job)
Because the ticket was a non-refundable ticket they won't give me back the $50.00 I had already redeemed on it (I wanted this back on principle). They told me that I wasn't able to redeem a voucher as well as use their POLI (pay system)... and hence the error.... I'm sorry but there was NOTHING on the website (and I just checked again) that stated that I couldn't do it.... and even though I explained this to the Customer Service Manager... he still told me that I had to go through their website to provide feedback and get it reinstated and that he couldn't do it and I had to forfeit it.
Rather than spend my time trying to get that voucher back (which isn't worth it)... I've decided to write a post up here and share the frustrations with other travellers.
If you can afford to... don't fly Jetstar.. I've experienced more tedious problems with other airlines but they've all mostly being helpful including another GREAT budget airline AIRASIA.... if you can fly with them! =) They actually CARE.
It's a sad state of affairs that I want to support the local industry, etc but if they can't even help themselves what choice do we really have?
Jetstar I hope you read this and sort yourself out, otherwise I hope that Virgin and other airlines grow big enough to kick you out.
Comments
Wow, Look how many people
Wow, Look how many people read these comments. 300, 400 people read this stuff.
My Jetstar drama was in Nov. of last year. I did get my money back because I stopped payment on my credit card. They credited my account after two months.
Some idiot wrote me an apology letter after two and 1/2 months saying to give Jetstar another chance to make things right.
The problem is I read too many Don't Fly Jetstar's Complaints. Who after reading all this would even think of flying on their dysfunctional airlines.
Not me!!
I just warned a friend coming back from Bangkok, Thailand heading to Singapore!!
He used Tiger Airlines and said it was great for the $$$$
He didn't have too much luggage because he travels light.
Jetstar tried to charge me more for my luggage then my original seat.
PLEASE REMEMBER; DON'T FLY JETSTAR!!!!