Jetstar Complaints

We have just been advised that the date of our 6yo daughters surgery in Melbourne has just been moved from Jan2013 to Nov2012 due to the medical treatment of her surgeon.
On speaking with the call centre about changing the date of our flights, I was advised that the cost to do so was $700!! I understand that there would be a change in the fare price, but the additional $420 in fees is ridiculous - especially when the original flights cost $501
The cost of the surgery is big enough, particularly when we have to travel to Melbourne to get treatment - not exactly pleasurable,...

I was trying to book a flight on my IPad but the website wouldn't show the destinations drop down list. I had to ring the call centre to see what was wrong and they said to use a pc as browser on iPad sometimes didn't work. I said don't have access to a pc so they said ok we'll book you for a $50 fee. This is not way out there as a complaint but couldn't they just once say ok it's not your fault and will take just a few minutes to fix without trying to screw you at every possible opportunity?

Also, my wife and I travel light and only need one suitcase normally but I couldn't find...

I was pressured into purchasing an upgrade to Business class on a recent flight home to Sydney from Honolulu by a Jetstar representative who called me 3 times pressuring me. I decided to go ahead with it for myself and my partner. When we showed up at Honolulu airport expecting to fly home with Business class which cost an additinal $658 we were told at the counter at time of checking in that the Jetstar plane had broken down and will now fly Qantas, however it had 70 less seats then the original which meant there was no room for us in business and we have to go back to economy. I was...

First of all, the flight was 9:15 am and DELAYED to 12. So at 12pm we boarded the tiny a Jetstar aircraft and were already quite stressed. After we arrived everything was fine. So when it was time for return the trouble started. So when we arrived in the tiny airport, we tried to check but the person said we were to late and we argued about 30- 40mins. So we had no choice and ha emergency stuff to do in Auckland.we could even hear the audio said last call for jetstar to Auckland jq bla bla bla. We changed it to tomorrow 2pm and the person told us to come earlier and promised us the flight...

I paid for a business class airfare .the seats were small the media [old Ipads]were broken and the staff were so busy I was only able to get one drink . The food served was so bad it was not fit to eat see pictures . It smelt even worse . Dont waste your money.Fly economy with any other airline is better.I travel six times a year around the world and have never been shocked by such bad catering and service .

...

http://www.ntnews.com.au/article/2012/10/10/314201_travel.html

DARWIN-bound passengers were stranded in The Philippines for nearly three days after the cancellation of four Jetstar flights in a row.

Last night, the airline would only say the ongoing delays were caused by "operational requirements''.

Two JQ79 flights failed to leave Darwin for Manila at 3.15am on Saturday and Monday.

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You have probably already seen this - but I thought I would bring it to your attention anyway...

A woman who was asked by a Jetstar flight attendant for a medical certificate to fly because he wrongly thought she was pregnant says she was "absolutely humiliated" by the mistake.

http://au.totaltravel.yahoo.com/travel-ideas/news-opinions/news/a/-/1506...

One of the most insulting things to ask a woman!!

I tried to post this on...

Logged onto Webjet yesterday to see if my suspicions were correct, and that Jetstar is a cash making cow, all be it, just my opinion on their advertising standards and compliance.

FIRST
I picked 2 random dates for the purpose of comparing 'Booking in Advance' and possibly getting a better deal Vs 'Booking something last minute' and having a higher cost.

For Booking in Advance, I chose a January 2013 date, one flight from Jetstar and another from Virgin. Both on the same day, from Melbourne to Sydney (fairly normal route) with similar take off times, about 2 hrs apart...

I am sue's husband and I fly most weekends to Phuket. If on a weekend visit having a flight arrive at 11 pm or later simply takes away the weekend. So here I am again giving Jetstar another go and of course they are late. 1.5 hrs late. At least it's better than 3 hrs late a few times back. It may be the weather...except that Sue +1 just left on the Tiger flight to Phuket. Which left on time...90% on time!
The best thing is how quickly they tell you...about 40 minutes before it was supposed to leave on that 3 hr job.

Ah well....last time I just cancelled my Jetstar bookings and...

This is the message i left on Jetstars FB wall today:

Hello everyone thinking of booking Jetstar Internationally..... DONT DO IT !

I dont usually write massive complaints on company walls however I am so annoyed !

I booked a sale fare to with Jetstar for 3 x people from Perth to Bali for February 2013.
...
They were $135 return + baggage and seats etc (all up around $200 return)

I, like many people, love a good cheap flight and knew that if i had to cancel for some reason that I wouldnt get all my fare back.....

I DID however expect that I...

I was flying to Sydney with other friends during school holiday. Everything is fine until the stuff told us we are unable to boarding cause we have too much carry on luggage, but actually, each of us are just have 1 lugguge + 1 hand bag and the total weight are below 7kg, other paper bag are the gifts we bought at Sydney and airport, even we told the staff our total carry on lugguage are not over 7kg, they still ask us stuff all the gifts into our luggage or we can THROW ALL THE GIFT INTO GARBAGE BIN...

So we told the girl who are working at boarding gate the lady who process the...

I primarily came to NZ to drop my youngest off to her Father for a week. But have taken her to see other people for the week before too. So we've been here 2 weeks. Had a flight booked home for 7am today. They tell me yesterday afternoon that there's a 10 hour delay due to "operational issues". However, the 5pm flight would mean I'd arrive too late to get home (considering customs, etc) as I'm relying on public transport to get us home to Brisbane, and am new enough in Queensland that I don't know anyone who can pick us up. I have no money right now (as I didn't need to??? and NZ has...