Jetstar Complaints

Have had a lot of heartache with Jetstar recently but today was the final straw 😢
Long awaited concert tickets to see Rod Stewart in Sydney , booked last year ( second booking as cancelled first time from Covid) accomodation , days off work , only to arrive at Cairns Airport To be told flight was cancelled due to operational reasons . The best they could do is get us to Sydney later that night after concert has started and providing it’s not cancelled or delayed I guess . They did send an email at 3am in the morning , I was completely unaware of this until after being told at...

14 March 2023 Jetstar Flight JQ295

I just want to share a very sad and humiliating experience with JETSTAR Airline. Me and my partner with our 1 year old baby was in JQ295 flight coming from Auckland to Queenstown. We always get Jetstar ever since (before baby) but it was always a smooth and easy peasy flight. But this time, we flew with a baby for the first time.

IM SO SORRY IF I’M GOING TO USE SOME RACIAL TERMS TO ADDRESS THE STAFF BECAUSE I DIDN’T GET THEIR NAMES. Don’t call me racist because im a coloured skin too!

We arrived like 7am to checked in our 1 big...

My wife flew from Gold Coast to Melbourne for a connecting flight to Thailand. Weight from GC was 21kg. Same bag weighed in Melbourne was 25kg so they made my wife take 3kgs out. They were arrogantly unresponsive to my wife's bag being allowed from Gold Coast. After taking items out she weighed at different check in to find she could add 3kgs back. Such a lack of humanity from the staff.
I stopped flying with Qantas 20 years ago and we will never fly Jetstar either.

There once was an offshoot of Qantas,
With fees hidden well do they haunt us.
Jetstar baggage police,
Have a mandate to fleece.
Then respond to complaints just to taunt us.

Paid for extra legroom seat in row 4 brisbane to darwin. Knees crushed against the back of seat in front. Jammed in like a sardine. This is plain dishonest.

I was told my flight was cancelled so i rebooked on another airline for the following day only to find out my original flight was still scheduled and flew as planned, nearly $1000 spent on new flights accommodation and transfers, wont be flying jetstar again.

Firstly, we were not aware that the “manage booking” online service wouldn’t work once the check in is open. We wanted to add more baggage online but it wouldn’t allow so even though there is no such policy
In jetstar to clearly state that passengers cannot manage booking online two hours before departure. Fine, at last we were charged $25 per kg and paid about $175 in total. But this is not the worst, the check in operator charged us without telling us our baggage would not be loaded onto the flight (JQ212 from Auckland to Melbourne) and we only found out after we landed and waited...

Booked to fly for family reunion after 3 years of waiting post pandemic. In for total disaster. Jetstar has cancelled flights not once but twice on two consecutive days from Melbourne to SIngapore. We had connecting flights with other careers and had to reschedule them twice by paying hefty sum. There was ruthless response from customer care that they will not make any reimbursement for charges incurred because of this total mess. The customer care given was highly unethical. Cancellation of day 2 flight was not even informed until the arrival of airport to the check-in counter.

...

- On October 15th, we were due to fly home from Bali at 2pm. Our path was meant to be Bali, Stopover in Melbourne, then Auckland. After checking our bags and waiting at the airport, Jetstar sends a notification to say that the flight has been cancelled and moved to the next day at 7am. That means we are stuck in Bali for a night. This also means we will miss our connecting flight which was due to leave later that day in Melbourne.
- We gather at the Jetstar check-in area and pick up our bags which had to be taken off the plane, this took forever as there were 2 staff using one...

Recently returned from Bali to Melbourne on a Jetstar flight and the experience was a very unhappy one.
1/. Day before due to fly out received email advising the flight had been rescheduled and would be departing 24 hours later “because of crewing requirements”
2/. Flight departure time was then changed THREE times, eventually flying out three hours late.
3/. Owing to a serious medical condition had treated myself to a Business Class seat and when requested a second sachet of pretzels was advised by staff member that unfortunately Jetstar only supply sufficient for one...

Just found today the my family return flight from Tokyo was cancelled without reason. No communication was had. I booked the flight way back in April 2022, and there is still 4 months to the date in January. Plus they changed our direct flight from Gold Coast to Tokyo, now we have to stop in Cairns. I am so annoyed how there was no commination or real reason why the cancelled the flight. Anyone having this trouble now?

I booked flights from Helsinki to Adelaide return through Qantas. Had no issues with either Qantas or Finair during this booking but Jetstar are a nightmare.

Flying to Adelaide Jetstar lost the baggage in Singapore. I was without clothes for 12 days of my 23 day trip. There answer was just buy the bare necessities that you need and we will reimburse what you needed once we know if your bags will turn up. The case file is woefully incomplete (not even a description of my bag which I submitted verbally 3 times and in writing twice) and the only reason they even found the bag was...