Jetstar Complaints

I bought direct flights from Adelaide to Hobart in September as part of a highly advertised sale. Three weeks later, I logged into my Jetstar account to find that the flights had been changed. Jetstar did not contact me to advise there had been a change. Both flights were changed from direct flights to two seperate flights each way with a stop over in Melb. The return flight went from a 1.5hr duration to over 8hrs (with a six hour gap between arriving and departing Melb). I contacted Jetstar and was told that the flights had been changed due to staffing issues yet the same day they...

On August 23rd, the ground crew doing the boarding was highly unprofessional and incompetent for a flight from Penang to Singapore. We were told that the flight was fully booked and only 1 piece of carry-on luggage was allowed. This is fine if the definition of what constitutes a carry-on is clearly defined and enforced. In our case, we had a normal cabin trolley, a small bag carrying a medical device, a ventilator for sleep apnea, and a sling pouch bag where I put my wallet, passport, boarding passes, eye-drop and envelopes from hotel/rental car. For perspective, this pouch bag is...

I booked a flight to Auckland from Wellington to catch a Qatar airways flight to India.
My flight was scheduled to fly at 9.15 pm on the 27th of August- Saturday.
I got a notification on the Jetstar app saying that the flight has been delayed and will now fly at 9.35 pm instead. I promptly checked in online which meant that I could drop off my baggage by 9.15 at the latest (30 mins rule for online checkins).

I was at the counter at 9.10 pm but there was absolutely no one around. I left my luggage with a friend of mine and managed to get through to the jet star counter...

Hi, we were travelling from Melbourne to Gold Coast and back as a group of 6 Adults, 2 toddlers and 1 infant. We were travelling first time after Covid for a holiday with our infant who had never been on a flight. After a pleasant and tiring trip we were just trying to get back home. We had checked all our lugged prior to boarding and ensured we were below weight. Our combined allowed weight was 56kg (7kg * 8) and our total baggage was 54Kg. We were weight-checked by ground staff at the gate before boarding the flight from GoldCoast to Melbourne. They advised we need to have everything...

Tried to get a refund for a flight they changed. Was direct then had a stop.. didnt work for us.. Has taken over two weeks to connect via their chat service. Accumulated wait time of over 2 hrs

When I pointed out that they had changed the flights from direct they disconnected. AND I did not get to say if I wnated to proceed or not.

Bit of a read

Thank you for contacting us today. Please see below for the transcript of the chat between you and our team member on 11/08/2022.

Chat Started: Thursday, August 11, 2022, 14:43:24 (+1000)
Chat Origin: VA-Disrupts...

I caught my Jetstar flight to Auckland at Wellington Airport, where before boarding the aircraft they weighed my carry-on baggage. It was, to my astonishment, two kilos over, and I was told I had to leave some of it behind - for a mere two kilos! So I left selected items behind and received assurance that they would be kept safe for me.

That was on 27th May.

Today, 14th July, I am still bereft of my much-needed equipment despite numerous emails, attempts to call various phone numbers, and waiting all afternoon for an online chat that never opened.

Oh, and by the way,...

Flight from Adelaide to Sunshine Coast, via Sydney was changed. All other options were shit times. Took flight from Adelaide to Sydney. I have to re-check my bags in to get onto the Sunshine Coast flight - that is pretty shit in itself (having to re-check bags in for connecting flight). About to check in bags and flight cancelled for no reason - engineering problems - more like you fucknuts can't find enough people to make up for all the people sick from the stupid fucking vaccination that you made your staff have. I have to organise accomodation in Australia's most expensive city,...

Had a flight booked at 2:55pm on Monday July 27 and returning Fri July 8.
First Jetstar cancel my July 8 flight... ok, that's alright, they gave me a week warning before I left and I was able to reschedule to fly back on a Saturday instead.
Then... on the morning of my flight on July 27 at 1:50am, I get a text that this flight has also been cancelled. I have tours booked for the Tuesday through the rest of the week, but apparently the earliest they can get me there is Wednesday!!!!

Both flights were cancelled for "operational reasons", which tells me nothing but sounds...

Our Jetstar to Sydney from Melbourne was cancelled on Friday 13th May. We can accept the weather issue, however, despite all the spiel about customer service all we received was an email to say the flight was cancelled. The next flight out was 6 hours later flying to Sydney via Brisbane. The flight from Brisbane was delayed. Most of the decent food stores at the Brisbane airport had stopped serving food.
When we finally arrived in Sydney our plane sat on the tarmac for an hour while another Jetstar plane refueled in our bay.
I am waitng to receive an apology from Jetstar. On...

I had made all my arrangements to fly with Jetstar to get to Byron Bay, Including Car hire & Accommodation nearest the airport at my final destination, Being Ballina Airport.

Unfortunately, my connecting flight was delayed 7 hours and stranded me and my 6-year-old daughter in Sydney, That also resulted in the close of business for receiving the hire car and checking in at desired accommodation as the connecting plane was then AGAIN delayed in the Northern Territory for hours.

How on earth are parents supposed to keep their children safe in conditions like this......

After flying to Launceston with Qantas on the weekend I decided to fly back with Jetstar due to timing. What a mistake. I booked the baggage on my phone and thought that the $25 fee for oversize baggage was great. Half that of Qantas. That's where I wrong. This was just a handling fee. They charged be $375 at the airport despite making the booking it was just a handling fee. The insult only continued after my sons bike bag the one we just paid $375 for was left behind. There was no one at the service desk in Sydney and it took over an hour and a half to find staff fill out forms to leave...