Jetstar Complaints

After my experience again this week I would never use Jetstar again!!!
- Made us pay extra luggage when luggage was included in our booking (they made a mistake overcharging us, but then later said luggage is non refundable even though it was there mistake)
- Extremely unhelpful with the booking and trying to make changes
- There was a time we had to meet to be able to make a change to our booking, and becuase we were on hold for 45minutes we missed it by 5minutes, they refused to help and were so blunt about not helping

Such a bad experience AVOID JETSTAR AT ALL...

Booked a flight well ahead after paying for the windows and middle seat. Even after going through all checkin and security and was sitting on the plane was asked to move seats without any apology.
Promised to have a windows seat in replacement and the luggage to be moved but nothing happened.
Caused a lot of inconvinience during the flight while sitting in Aisle and even had a struggle getting my luggage from ovehead compartment which was 15 rows behind my new seat.

I booked a flight with Jetstar during the pandemic, but it was canceled in 2021. Instead of a refund, I received a credit voucher. I have since relocated from Australia and can no longer use the vouchers. I requested a refund in September 2023. However, I still haven't received my money, and the vouchers are no longer valid. It seems like Jetstar has essentially withheld my money. I've reached out to their customer care team at least four times since September, and each time, they claim there's an issue with processing the refund. They ask for my bank account details again and tell me to...

Refund voucher email has been deleted and it cannot be restored

Since by chance, the letter with the cancelled flight and voucher was deleted, that’s it, I lost the money and it’s impossible to restore it. I spent hours talking to support and it was all in vain.

My wife was booked on a flight from Sydney to Brisbane at 8pm this evening to make a connecting international flight to Europe from Brisbane...We drove several hours to get to Sydney from Tamworth.......the Sydney to Brisbane flight was then cancelled and passengers were informed there were no further flights available that evening.....needless to say all passengers were now stranded in Sydney. Of course my wife has now missed the international connecting flight and was meant to attend a wedding the following day.....what happens now..?? We drive back to Tamworth as it's pointless trying...

Happening today. I get up 3:30am to catch a 6:40am flight to Gold Coast. At the gate after check in they firstly advised it will be delayed to 7:30am, then at 7:50am we got a text advising it will be delayed to 8:35PM for operational reason. For my entire trip history I took Jetstar twice and last time my flight was cancelled 3 hours before departure as they think the passages are too less.

Have to swear again that I would never fly with Jetstar in the future.

I invite the CEO of Jetstar - Stephanie Tully (who is appealing to Australians for their support), to fly her own airline, on her birthday and experience the same BS "Happy Birthday" Nazi luggage treatment as we got last week. There is no consistency - one week they say cabin limit is 10kg, other times they dont check, yet on my partners birthday we experienced the bulldog Jetstar Concierge Nazi. She even chased us down before boarding to screw a further $65 from us. She even radioed security when I video'd the proceedings.

...

So I left my house this morning with my hand luggage below 7kgs. As it was brisk morning, I had heavy jacket on. Before my connecting flight I’m Sydney, I put my jacket in my hand luggage. While waiting for flight an JS staff member trollies this portable scale around and fined me for exceeding the 7kg rule. Explaining was useless and me offering to check it in was also unacceptable. They want their money!!!! Disgusted I’ll never use them again..

Usual kind of rip off stuff.
I went through the agent chat.
After some time I started requesting supervisor.
The chat cut off as I had to go get kids from school.
I came back and tried again using references from past chat. This time I also started mentioning how they were in breach of ACC regulations. I mentioned
Procurement Advisory Notice 4/2020 request I advise the QPP Compliance Unit about it
May I have your supervisors name so I can pass it on to the Compliance Unit?

After this and lots of waiting but REPEATING my request I final got a fair...

Hey guys, In need of some help.

Has anyone else here had troubles getting tax invoices from Jetstar? Every time I request one I get sent a flight itinerary with NO invoice attached? I've tried 10+ times and the same thing keeps happening! Any fellow Australians know what hoop I need to jump through to make this happen?

Please come through for me!

Business class seat booked on Jetstar to Bali tomorrow. They SMS'd flight cancelled due to "Engineering requirements."The helpful Chat person offered a later flight. Is it still Business" I enquired. "Yes" he said. Only told me the flight times, not airline. Turns out to be Qantas and now I'm in Economy. Qantas. not unreasonably, said they can't change the booking as it wasn't made through them. Jetstar says they can't change a Qantas booking (They apparently could make the booking initially). And no refund can be made.

I have been trying to cancel my return flight to Thailand scheduled. to leave tomorrow on medical grounds with JETSTAR.
It has been impossible.
I cannot get through to Jetstar.
Not through the online portal....
Not by phone...
My attempts go through a loop that leads nowhere...
I have sent an email to 'customer care' .

I got an automated message saying that they did not receive my email.

I tried for hours this afternoon and eventually I got an online 'virtual assistant' and this assistant said they would contact me.
They did not get...