Jetstar Complaints

I came back from on the 20th August 2015, flight 3K210 from Jakarta on seat 30C. I always book 30C whenever I travel to Jakarta on Jetstar I had my wallet in my back pocket and I always feel the uncomfortable bulge and as usual I put in in the back nettings of the my front seat. This is where you put your brochures and stuff. It is in seat 30B.

Upon arrival, I disembarked and forgot to retrieve until when I am out of the plane and when i try to go back, I couldn't find the plane. I asked for help from the security people and they are not of any help and asked me to go to the...

I'm never traveling with Jetstar again. First, they have a strict 7 kg policy for all hand luggage, which is ridiculous. When I arrived to check in, both my hand luggage and personal item weighed more than this limit, so they made me shift items into in my hand luggage and then check it in. To be able to do that, I was charged a whopping fee of $165 - which I begrudgingly paid.

This has never happened to me in my traveling history, and I have travelled nearly each year since 2002 - sometimes up to three times in the same year - to over 25 different countries. To add insult to...

You would think that after swearing off Nostar in 2014 that I would have leant my lesson. I didn't! I'm at the Coolangatta airport waiting for a flight to Perth. 7:20pm departure, oops the plane delayed, 7:50, oops the plane delayed (technical issue, just love that one) 9:00pm. We have 90 minutes and yes, I expect another delay. I promise that this time, I have leant my lesson.

WARNING TO ALL JETSTAR CUSTOMERS
Singapore to Auckland & Auckland to Singapore flights from the end of October 2016 have been cancelled.

I recently purchased a flight from Manila to Singapore and then Singapore to Manila on my credit card for my fiance from Philippines. It was only after the booking was made the conditions stated the original credit card would need to be presented at the gate for verification purchases. Of course this is not possible and they knew this upon accepting my booking yet took my money. Now they are saying they wont refund my money. I will be reporting this to the police as it is fraud from Jetstar

Jetstar doesn't offer direct debt to pay and instead offers a range of credit cards and charges $25 per transaction!

The RBA gave credit card companies the option to put a stop to it back in 2013.
https://www.choice.com.au/money/credit-cards-and-loans/credit-cards/arti...
Malcolm Turnbull announced measures to stop credit card transaction fee gouging in Oct 2015
...

Jetstar recently had a promotion whereby children fly and stay free to bali departing Brisbane (return), which I booked. Unfortunately the only week I booked to go to Bali was the same week of my sons year 6 Canberra trip.

I rang Jetstar to ask about changing the flights and after three 40min calls with Call centre staff and three different quotes, I was expected to pay a change fee (fair enough) of $800 plus the original cost $1184, plus fare increase of around another $800 totalling to around $2700.

I went on their website and found fares for the dates I wished to change...

We ordered snacks they came by and threw in our laps didn't offer water or anything to drink our meals were very expensive 24 dollars for a meal the size of a Frozen Meal That You Buy No I Take That Back It Wasn't Evan That Big very bad service oriented company I would not recommend this airline to anyone this was overseas flight we had paid top dollar for a very low rated plane trip

Hi,

5 of us were supposed to fly from Hi Chi Minh to Dong Hoi on 20th March at 2pm. After a 4 HR delay the flight was finally ready to leave at 6 PM. We waited at the airport for 4 hrs. At 6.30 PM another announcement says that the flight has finally been cancelled to "flight engineering problems". We made our way to the Jetsar check in counter all the way to another level of the airport where we had to convince them to get us to the nearest destination near Dong Hoi. We had made our reservation the next day to trek to the caves around Dong Hoi. What we were finally offered was to...

Flew BNE HBA BNE and could not get an SMS boarding pass for either sector.
Tried to ring after "Jess" was unable to send the sms and got a PHILLIPINES CALL CENTRE.( Language comprehension difficulties, using 10 words when 2 would do) Net result still no boarding passes after wasting 10 minutes on the phone. We'll be giving Virgin a go next time. Jetstar even charge extra if you want to sit beside your wife now! Not just cheap and nasty but tacky.

Waiting for delayed flight....again....to Hobart this morning. Ground crew said they would get us food and drink vouchers for lunch. They Didn't!!!! Cheap service. Because cheap flight??

I got to Christchurch Airport at 1855 on Sunday Feb 28 and was told flight had been cancelled. No apology given and was offered another flight at 1455 on Monday Feb 29. The Monday 1445 flight from Christchurch to Auckland turned back because of "bad weather" as the plane circled Auckland. Assumed that Auckland Airport was closed but later in the flight the pilot stated that basically they had to turn back to Wellington because unlike nearly every other plane in the queue they did not have enough fuel to wait a little longer. The plane refuelled in Wellington and returned to Auckland after...