Jetstar Complaints

Just got on to JQ723 from Sydney to Hobart. Sitting in my assigned seat when an announcement was made that there were problems and the flight was cancelled. Got off the plane as directed and tried to ask the gate staff what we had to do next. There were five staff there that were excellent at avoiding eye contact. The ones that you could corner were the rudest and most unresponsive that I have ever had to deal with.

Congratulations Jetstar on the quality of your staff at a time of maximum confusion. The quality was that low that it can only improve (I hope!).

Flight from Denpasar to Darwin was two and half hours late and then the meal we paid for wasn't delivered. Told I should have come up the front and complained earlier. What happened to the list of meals for people they used to have? Jetstar put every other airline out of business on the Darwin-Denpasar trip, so they now have the monopoly and act like it.

Left an item on a a JQ flight on Sunday. Lodged a lost property claim. Outcome of my case 07254615 via JQ email today at 1500 - “unable to locate your item blah blah”. 2 hrs later: Text from my QF hostie mate who chased it up personally at Brisbane airport JQ Lost Property and lo and behold it was there and the lovely Rinnai was very happy she was able to return it. Moral of the story: JQ don’t even look for your lost property! They just send the requisite emails within the prescribed time frames. Shame!

After booking a flight to New Zealand for two people including surfboards we get to the airport to be told I've only paid for the handling fee costing us $25 per kg forcing us to fork out $825 right before a 5 week holiday.! Only to contact them and they offer me a $50 voucher. I don't want your useless voucher as I won't be flying Jetstar again.

Be warned
Had our bag stolen from on board compartment
We placed 2 bags above us
These were the ONLY bags above us
We didn’t go to our baggage the whole flight u til landing
Then one bag was missing and two smaller bags of someone else’s replaced
All my gift and Xmas shopping gone
Can’t be replaced as bought only unique items
Jetstar said
No
Can’t find it .... sorry
NO guidance or help or pointers in the right direction to go look for it or report it
Had to do it all ourselves
Flight attendants walked through the...

The first and last time I flew Jetstar

Jetstar discriminates against young families and here is how.
I'm flying with my wife and my 2yr old son. He has a booked seat and is not flying on our lap. This gives us a 7kg each - 21kg.

With our online check in complete and our omboard luggage ready to go we made the mistake of asking the help desk about checking in the pram at the gate.

The answer was no, no check in at the gate. We risk the pram not making the flight.
This meant carrying a tierd 2yr old through to the gate.

Our next mistake was to check...

Gold Coast / Cairns forms part of Jetstar Australia's - International Japan route so it will come as no surprise that they often cancel the domestic flights to better utilise international aircraft capacity! This has now happened to my wife and I on several occasions. It sort of feels like another sneaky Jetstar tactic - to cancel their domestic flight and combine it on the International leg. You usually only get a few hours notice but with international check-in you also need to be there no later than an hour before AND worse you have to go through the hassle of customs. The only Vale-...

I had never heard of this new combined carry on baggage weight before - until this morning. My wife's handbag and my small briefcase meant we were 4 kgs over the 14kg allowed between us - so got pinged $60. Good for one good all you say. Well sadly NO - as this new rule is not consistent (especially to some of the backpackers I observed ) as some have found clever way to beat the hand luggage weighing system and have got it down patt.
Here's how it works - they wait until the Final Boarding and even when staff begin calling the passengers name - so they then come rushing down to...

Jetstar cancelled our flights from Adelaide to melbourne on 23/8/2018 flight JQ771 departing Adelaide 06.10 in the morning three hours before departure. This booking was made few months ago,
Therefore to arrive on time for our international flight,we had to make another booking at 04.00 am with another airline paying $666.55 for Adelaide to melbourne. Very disappointed, our holiday started of very stressful.

Emailed 4 hours before takeoff informing us that our flight had been cancelled due to 'crew issues'. So we were forced to take a flight hours later, missing pre booked arrangements. At the airport check in we were told that 'jetstar makes a commitment to get it's customers to their chosen destination irrespective of scheduling and flight cancellations were to be expected with any flights.' When further questioned on the reason for the delay we were told to go away, and that we were 'strange individuals'. Every aspect of the flight was a mess and poorly organised. Every Jetstar employee we...

I took my 82 year old Mum up to Sydney last Weds to see her grandchildren and we flew back on Sunday 29/8/18.
Our experience with Jetstar was a nightmare- the flight to Sydney was cancelled and rescheduled once, the return flight was cancelled and rescheduled another FOUR times! Luckily I saw the message, as there were no calls or explanations, and it took hours to sort with very poor service.
Our flight was pushed back from 6.15 to 10.pm- I didn't get home until 2 AM.
The staff were gobsmackingly rude,unprofessional, thug like , careless and indifferent- It was noted...

I flew with Jetstar from Adelaide to Melbourne then from Melbourne to Phuket. The international flight was one of the worst flight experiences I have had. The service was appalling. Staff did not once move around the cabin offering water to passengers on a 9 hour flight. Even when I asked for water, I had to ask 3 staff members over the space of 2 hours before I got just a small cup. I did not receive my comfort pack I ordered until 2 hours into the flight. The flight back to Melbourne from Phuket was even worse. Firstly, it was delayed 6 and a half hours meaning many passengers had to buy...