Jetstar Complaints

Booking Ref PF8SVM, flight JQ36
Due to two major back operations my wife requires a wheel chair as she can only walk short distances.
On Thur 5/4 on arrival her wheel chair was awaiting, as usual , in the past I have wheeled my wife but was told
by the Jetstar employee that due to thefts the policy was she had to accompany the chair and push.
We requested to stop at the duty free but was told if we stop she would leave us at the duty free and go back to the plane,
we proceeded disappointed.
Then at the baggage pick up, she then stated this is as far...

I’m really need to put my air line ticket on hold that I have on Monday 2nd April The 24inches of rain is preventing me to travel to my area in Far North Queensland. I don’t have a date atm to change my ticket. I can get any proper answers from s Jetstar rep
My email isroz@sdtlp.com.au my phone number is 0411850096. Will some one in Australia contact me please. Travel is Sydney to Caines

I had no idea this page existed. My flight was cancelled 24/03/2018. I was put on another flight. I left Brisbane Airport 5 hours after I arrived. As a result, I completely missed my 50th Birthday Lunch with visiting family and friends at The Star at Darling Harbour. I had to Live Chat Jetstar Customer Care upon my return. This lady, Mary Joy, was so unhelpful. She kept sending me Terms and Conditions Links in the Live chat but was not really listening to my complaint. Using phrases like "I understand" and "I'm sorry" but not resolving the complaint satisfactorily at all. Jetstar Customer...

This was definitely the WORST airport experience, or commercial for that matter, I have ever received in my entire life. At 7.40-45pm I enquired at the check-in desk (i.e. JETSTAR by the way) specifically what the check-in procedure was, how to do it and then proceeded to notify the receptionist that I would be back shortly to check-in my baggage. I accept my mistake for misinterpreting the check-in times but at NO TIME during my firm and almost repetitive conversation with the receptionist did she let me know that it was last check-in time. She only stared at me blankly and allowed me to...

What an evil, stupid, mendacious company. I thought Ryan Air was bad but Jetstar was worse. I guess they're counting on naive overseas travelers not reading the fine print and having nowhere to leave luggage when they transfer from overseas flights to domestic flights. This has been our only bad experience in Australia. The overhead compartments were almost empty because of their ridiculous limits. I'm surprised the government has not stepped in as they must be hurting tourism. I'm surprised their poor employees have not all quit.

So.. Melbourne has 2 airports, as I now know.
Realising I had booked Avalon after studying the map I realised it was no good for the car hire and accomodation I had selected and paid for.
No worries, they have a within 24 hours of booking cancellation policy if your trip is over a week away.
Except they don't.
It's only for the US website, Jetstar.com.
Interestingly none of the pages relating to cancellation for the au site work, they have 404 errors page not found.
Apparently not only was it not the right website but my ticket is a starter ticket so is...

I booked over $2000 for my birthday flight to hawaii. A portion of initial flight was a voucher upgrade to buisiness calss. After a 5hr delay on first leg...which involved AFP..the second main flight to hawaii was cancelled by jetstar. They promised to refund entire trip...so i went home with ruined birthday...thinking i would at least get refund. A year later after much arguing i realised that i was going to have to settle for the voucher they gave me for $911. After they told me they refunded me musleadingly (they only refunded a small portion.) So i panickex and ised voucher to try and...

Have just watched every passenger be charged for hand luggage something wrong with their system if everyone thinks the same my ligand luggage was 7 kg yet charged a 60fee

Will never travel jet star again not good late departure and terrible airline and website was impossible to add luggage even if I wanted to
Very poor service is

A celebrated equal pay crusader has been stung by Jetstar with a costly flight change fee that left her "gobsmacked".

Reigning Kiwibank New Zealander of the Year Kristine Bartlett was trying to fly home with a friend after accepting her award in Auckland when it became apparent they had booked the two return flights for the wrong month.

It cost about $464 to change the two tickets to the right month. Bartlett said she simply "couldn't believe" the costly price tag of making the change.

"I just about hit the floor," she told the Herald. "It's shocking. I could have...

Sitting at the airport in Christchurch, on time, checked in and ready to board flight to Wellington when the almost standard announcement is made that the plane is 20 mins late....I’m not surprised because it’s normal for Jetstar to be delayed. It does make me wonder if These guys know how to not be late? Seriously what’s wrong here? Do you realise the stress you cause when appointments have been made, people have been lined up to collect you from the other end and people have been up since 4am this make sure they dont arrive late.... we all know how punishing Jetstar staff can be when you...

What a rort this is - my carry on baggage was already weighed & tagged from a connecting flight, then when waiting at the cairns airport for our connecting flight, just prior to boarding I was told my carry on needs to be weighed, even though it already was tagged as been weighed. I explained to the male Jetstar employee it has already been done, as you could clearly seen it's been done & tagged. I feel I was targeted as I was a young girl travelling with another friend. I had just put my jumper & ski boots in my carry on, which has now taken it over, I said I will put them...

I think it's time to expand the concerns documented in this website to include the Jetstar corporate master: Qantas. When Jetstar cancels their flights for sometimes questionable reasons, Jetstar's parent company is often the beneficiary via the sale of high priced last minute tickets. Similarly, when the Jetstar check-in line moves very slowly (due to extreme baggage fee gouging) and the passengers at the end are cut off and miss their flight, Qantas can gain last-minute sales. This doesn't appear to be an innocent outcome. I think it's time for Don't Fly Qantas.com! Qantas controls...