Jetstar Complaints

I am 7.5 months pregnant boarding a plane to go home from Hobart-Sydney.. when I’m pulled aside and told to “put your bag on the scale” no explanation or even a hello.

I had no idea what was happening or why I was pulled out of the boarding line. Upon weighing my bag (hard cover cabin case) I am shocked to be told I’m over the 7kg limit. She then told me I have to add my tiny backpack/handbag (smaller than my forearm) to the total weight... why? This bag doesn’t go in the overhead. Together I am now sitting 2.5kg over the limit and the girl is already trying to tag my bag and tell...

Got stuck in Sydney after the last flight out was cancelled despite knowing they had a backlog all day long. Made everyone line up at the gate until the very last minute before cancelling the flight and telling everyone to come back tomorrow.

The whole process of rebooking was a complete $%#@ up, but that's another story.

Eventually got hoe mid afternoon the following day and put in my claim for hotel accom ($177) at SYD and meals ($30). Total cost $207 - Jetstar agreed to pay $150 as was their policy. Kept at it and kept at it arguing if they could show me a hotel...

I will never fly jetstar again after my up coming trip! They are not clear with their terms and conditions.

This is a serious complaint case as our flight cancellation was not handled appropriately by Jetstar. Firstly, flight cancellation was informed via email and sms on 7 Sep 19 less than 24h prior to initial scheduled flight time so we were given very little time to react. Upon realisation the next morning (day of the flight on 8 Sep 19), we clicked into the link provided and realised that there were no flight replacement options available. The only option we were provided with through the link is cancellation and reimbursement. We called the customer service line and were told that the next...

My flight from the Gold Coast to Adelaide today was cancelled at the last minute. Im not sure why.
The next flight was not until tomorrow so I rebooked.
This was very inconvenient because I missed my business meeting in Adelaide and lost one night at the hotel I had pre booked.
Jetstars call centre is staffed by Philippine morons with the intellect of five year olds. They told my I could spend $150 on a hotel and $30 on a meal as compensation. The first one told me I could use this when I got to Adelaide.
This sounded a bit strange so I called again. The second one...

after booking a flight i booked a bundle package try to change flight times only to be a extra $50 dollars would apply try to explain to them but shit for brains would not listen best thing trying to tell i was wrong told that the specail was still on but stupid said no i was wrong best part they dont work oz but overseas will not fly again and just wright them off to show people what a shit run company they really are

AN OPEN LETTER TO JETSTAR JAPAN!
I’m not one who usually writes a very openly long post and often times avoid such chaotic situation. But after what I have seen, I knew I had to do my part in speaking out on the medium I knew best. In hopes that this will reach the company’s executives and improve their service so that the next passengers won’t experience the same disappointment as we did and to inform those of what could happen in the unfortunate event that the same case would occur. I am speaking out on behalf of the hundreds of passengers that tried talking to the staff but...

i booked tickets for a holiday for myself and children ,previous to this my mother since december was on urgent waitling list for surgery for cancer having been 7 months nothing from hospital regarding it i thought a short holiday would be visable so booked it for november ,i didnt use the insurance option because a few years ago i used this option after being told by sales rep i was covered if my son couldnt make flight as he had never flown before and has severe anxiety and borderline autistic so when it came close to flight he didnt want to go on a plane so i went to jetstar and asked...

LEFT PERTH 11/ 6 /2019 JQ116o on a 3 Hour Delayed JETSTAR flight on disembarking on Damaged Wet Metal Stairs had a Bad fall, Ground staff carried me to a bus that took me the Main Entrance of the Airport where they carried me to a Wheelchair then one them took me through all the Checkouts to a car that took me to Hospital she said take your Hospital bills to Jetstar at the airport and the will get a full refund what joke . The Bali Supervisor the accident never happened was his attitude make report in PERTH frightened of litigation covering his Backside but still changed my flight back...

We researched flights and found the ones that suited us and tried to book online. After about 15 minutes going through every question, the system comes back with UNKNOWN ERROR.

We contacted support by phone and they are more than happy to help and after spending another 15 minutes going through the questions with them, they come back with a price $100 dearer. They advise they cannot do it for the online price, even though their system had generated an error.

We went back online and tried again, and surprise, surprise, the price had gone up and we were now able to book the...

Last night, I had the misfortune to encounter some ugly old hag at Jetstar called Jane. With a old woman bun and Nanna glasses that she looks over her witchty poo nose. Firstly, I encountered this creature on the counter where they ever so friendly take your bag. Jane was sitting staring into space, not paying attention to anyone and letting her workmates do all the work, then unfortunately see the same old sad sadistic creature at the coffee shop area where the gate is, wheeling some small bag. Jetstar Management, you need to rethink your employment standards. And to top, if off my...

Suvarnabhumi (BKK) Immigration was so long and tedious it caused me to be late for checking into the Boarding gate. I reached there on time & but the ground handlers have already locked the gate in the front, preventing me from going into the aircraft.

they claimed that I was late but I tried to explain that I ran from the Immigrations to the C1 boarding Gate, they didn't have the heart to let me in & said that I was too late but the aircraft was still parked there.

I complained to the immigrations and told them too long queues & X-ray checks were too long.... I...