Jetstar Complaints

My daughter has just experienced the cancellation of her Jetstar flight from Melbourne to Bali. According to her, tourist gossip in Bali is that lots of the Bali to and return flights are being cancelled. She is wondering of she should just book a return flight on Qantas and be done with it!

Does anyone know the reason(s) for this?

JetStar cancelled my Melbourne to Bali flight on Monday 14th Jan 2019 at 10.30 pm via text the flight was due to leave Tues 6.50 pm, the text offered a link to make alternative flights!! when I attempted to book these flights they were all booked out. After 2 hours I found a flight leaving from Melbourne to Adelaide Thursday 17th Jan at 2.50 pm then board a Bali flight from Adelaide at 6.40 pm Thursday. 48 hours and 2 nights lost accommodation and after 5 attempts on chat talk and a phone call to JetStar complaints all I got was an apology from the lady on the phone. absolutely defiantly...

Jetstar Gold Coast to Osaka was cancelled on us 13/1/19 the day before our flight via a text message, then we were given an alternative route arriving 3 hours later then the original flight - Gold Coast to Narita then to Osaka. This second flight is now 1.5hours running late.

I vow never to fly Jetstar again, we only wanted to fly the Dreamliner Gold Coast via Cairns to Japan. I could have flown from Brisbane where we live admmitingly for more money but money isn’t an issue for us. The level of service is 2nd class and they blatantly lie to you about why the planes are cancelled...

04/01/2019 flight to Wellington from Auckland departing at 7 am was delayed by over an hour causing me to miss an appointment in Wellington and to have to re-schedule.

The the return flight on the same day at 17.35 pm was again delayed for well over an hour. Absolutely ridiculous and when customer services reply they just treat you as another misfortune in their plethora of complaints. They need to address each complain as if it was happening to them!

Avoid this airline like the plague. Will never use them again!

My brother and his wife and their 3 year old son were on a flight to Newcastle when my sister in law was putting her book away on the seat pocket in front of her and was abused by a woman sitting in front of her abusing my 3 year old nephew accusing him of kicking the seat and by seeing the colour of my nephew proceeded to call my sister in law a “black bitch” (my sister in law is Caucasian). The crew were called over and advised of what had happened and they actually told my brother and sister in law that they would eject them off the plane if they didn’t calm down. How is encouraging a...

I booked a return flight from Cairns to Brisbane return for January 2019 online by my mobile phone in November to see my family in Brisbane. The site was playing up at the time and would not register my booking on the first effort unless I booked baggage choice as well. I did that. It took over two hours to book as it was a cheap flight Friday frenzy booking and I guess there were many people booking at the same time with only 8 hours to book.
On receiving a reminder tonight 25/12/2019 to get ready for my flight in January, the booking now was from Brisbane to Cairns return. I...

I paid a good price to fly on the 22nd of Dec 2018.
I arrived at the domestic terminal 1.30 hours early due to the busy time of year.
My taxi could not drop me off at the terminal - instead he had to drop me in front of the Qantas Terminal where we walked around to the Jetstar Terminal and joined a line behind 150 approx other people to slowly enter the terminal to be allocated to an even slower line just to drop bags off. That line barely moved and took at least an hour to be able to drop off the bag - which was already labeled.
The flight was delayed and while waiting...

Flight to Hobart at 5:45pm today was cancelled due to extreme weather at Sydney airport. Next available flight not till Sunday morning. Means I miss a very important function. Not JetStar's fault. These things happen.
However, when I expressed my dismay about missing the function to the staff member at Gate 57 she refused to serve me because I was making my issue "personal" which was apparently upsetting to her.
I left the airport without being able to rebook a flight, or obtain a voucher. It's taken me hours at home to organize a refund voucher and I only got that...

I just hope I get home today as your flights get cancelled for no reason and your staff are so unhelpful that even though I was online getting assistance when my flight was cancelled and I asked to be put on next available flight an hour later they didn't do this, I then phoned to get this done, quoted another hour later. Agreed just to get flight now I find that hasn't happened either so waiting 2 hours later trying to sort this out Jetstar you are appalling. Third time got booked on Qantas flight leaving 7.35pm (now postponed to 8.05pm) so instead of being home to have dinner with my...

Being a fatter man. I cannot lower the tray on jetstar aircraft. They must no want us to eat or drink on their aircraft

On Oct. 22, 2018 we began our journey back to Canada. We began in Christchurch and we had booked our flight through United, but were put on a partner airline, JetStar. It was a horrible experience. We arrived at the airport early for our 6:30 am flight. We each had one checked bag, and then one ski bag making for a total of 3 bags. On our way from Canada we were charged 100$ for our extra checked bag. In Christchurch JetStar charged us $575 for our extra checked bag. We tried to explain that we had booked through United Airlines and showed the lady at the counter and the manager our United...

Jetstar you suck.

There is a cursed flight from Brisbane to Newcastle JQ485 supposed to leave 3.30pm daily to Newcastle. Last Thursday29/11/2018 it sat at the gate for an hour before we got off the ground. And now today (Sunday 2/12/2018) we experience a 4 hour delay with stuff all info as to why provided.

There was no updates on the monitors nor were there any visible staff on hand to enquire with. And after over an hour delay there was a website post advising inbound flight diverted. It took over 2 hours after scheduled departure time that any updates were posted onto the...