Jetstar Complaints

Just tried cancelling my return trip from Cairns to Bali with Jetstar as travel advice is now at level 4.

When I followed the prompts on Jetstar it took me through the hoops and provided the following refund:

Payment Amount $424.27AUD
Amount Paid $424.27AUD
Refund amount in voucher credit $-317.84AUD

As you notice the refund is $107 less than I paid?....Does anyone know why this would be so as Jetstar have never bothered to break it down or explain.

Looks like I wont be flying but they are still making a 25% profit on the cancellation. (I have not...

Dear Sir/Mam,
Last Sunday i called customer care for rescheduling our tickets (In view of Covid-19). 
Before the call to customer care, I did not check the fees for totally new booking (not reschedule). During the processing of re-booking, the customer care officer just provided me the change booking fees (which was in total was ~436 SGD as additional charge) and i allow them to proceed without any further discussion/check on what will be the fees for totally new booking (assuming the officer would have checked and offered me the best option for rescheduling). Same time i did...

I am a Jetstar Club member and as such receive several promotional emails a week. My eyes lit up when there was an offer of an $80 flight from NZ to the Gold Coast, but when I tried to book two seats for my son and myself, the price changed to $155 each. I queried this by online chat. The operator first of all agreed that I should be able to book two seats for the price of $80 each and asked if I had tried a different browser. I told him I had even tried a different computer!

He then put me on hold and came back, having obviously consulted with someone, and said that the price...

the jetstar flight was due to leave march 5, @ 10.30am from Proserpine QLD. Boarded the plane only to be told that a bird had hit one of the nav lights and everyone will need to disembark and await further instruction. An announcement over the loudspeaker "we regret the any delays and are attempting to fly an engineer from ( wherever) to inspect the damaged light. An hr later next announcement "flight has been cancelled as we are unable to get an engineer here until tomorrow.
So..100 plus passengers line up again to have further instructions explained. the flight has been...

Our daughter has had a relapse of her mental illness and as her carers we need to cancel our 3 return flights from Melbourne to Sydney.
The official response is NO REFUND.

The flights are still over 2 weeks away so they could still fill the seats.

Daylight robbery!!!!

Will consider other airlines in future.

NOT HAPPY JAN !!!!!!!

I have never seen an airline charging you for bit extra kilos. Was carrying a laptop so I got 2 kgs extra. Charged unreasonable amount. Apparently that's how they run their business. Rather pay few bucks extra and go for better airline. Also, flight got delayed due to staff shortage. Wow!

Hi,
I made a complaint to Jetstar nearly 4 weeks ago after having a poor experience including flight cancellations, additional costs and not being able to speak to an Australian employee. I attempted to resolve the dispute by phone however unable to speak to an Australian employee, via like chat with ask jess but still unable to speak with an Australian, thought I would give twitter a shot and no luck there... finally got a response when I added a manager through linkedin..

I followed proper protocol by escalating the complaint to ACA which is funded by the airlines and by no...

I booked a flight on JetStar as part of a trip with my husband. We have had to cancel the trip since he is a Chinese national flying from China. The slight complication: I am starting from Taipei (Taiwan) and we meet up in Hong Kong.

JetStar refunded Mr. Lin's ticket but said that they could not refund mine (I stand to loose the entire price). Do they imagine that I still want to travel on my own? The customer care agent even suggested that maybe Taiwan would be included in the policy later (so he is hoping for my sake the virus spreads to Taiwan???)

They also told me there...

My son who’s asthma flared up quite severely
Was advised by his dr not too fly to fire affected Adelaide due to poor air quality
Had documentation but was told nothing could be done at all
I lost money for 6 adult tickets

Imagine this... about to board Jetstar flight , 5 mins before announcement flight wont happen as no plane to provide service as they lost one from Bali.. queued up at desk got a $8 refreshment voucher, delay 5 hours... sound familiar
happened to us yesterday out of Adelaide .. finally got back to Melbourne at 1830.. problem pre arranged parking at airport had expired.. extra cost $30.. rang parking people regarding this told me to contact Airline.. did that .. response from Jetstar sorry we cant help...
Its not the money its the principle.. go back to the definition ...wont be...

How to screw over a family trip ?! - ask the experts- Jetstar!
Due to industrial strikes scheduled to start 2nd week of December 2019, there was a chance that our pre-booked holiday flights to Phuket, Thailand, could be cancelled so we decided not to take the risk as we were travelling with our two young kids (7 and 5) and we opted to take up the offer to move our flight to 2 days earlier at no additional cost.
If we didn’t opt for the earlier replacement flight, we could look at cancelled flights, which would mean a delayed departure time which would have a domino effect on...

i shall make it short. Jetstar enough discriminating customers who require essential FAA approved medical equipment that under all aircraft guidelines meets the requirements the medical device can be brought on as carry on luggage as on your own website and that of Qantas.

You nor your grown crew, cabin crew let alone pilot have any fundamental rights to conduct themselves the way they did and continue to do so with others who suffer any type of medical condition or disability , your crew have no rights to threaten passengers who not only know there rights on FAA approved medical...