Jetstar Complaints

Well, get up early, zoom to the airport, rushing to make a 7am flight with my girlfriend.

We get to the airport at 6:25am, duck the trolley-rails, run through the door, bolt up the escalator and run over to the ticket-terminals.

We pounch in the details of the flight, it prints a "non boarding pass" saying too late for checkin, see attendant.

We stand in line, see the attendant, she says "you missed your flight, go to desk 34 or 35". We go to desk 35, the lovely lady says we have to get a new flight, as we where late to the original one.

The gate-staff where...

Chief Executive Officer
Jetstar Australia and New Zealand
PO Box 635
SUNSHINE VIC 3020
Dear Sir
I recently had a problem with your company’s service and I am writing to you out of frustration to outline just how appalling my experience has been and to escalate directly to you the request for a refund that I have been promised, that Jetstar is obligated to provide under the Competition and Consumer Act and that has not yet been paid within a reasonable time.
On Monday 9th July your organisation made a decision to change your schedule for flight JQ973 on...

They cancelled our flight and only notified me by sms a few hours before and did not try calling my mother who the flight was for till i rang, which was too late as she is at work and is about to catch a taxi to the airport. This will cost her, her booked accommodation, paid activities taxi rides and time. Companies won't let you cancel once booked without loss, but companies can do whatever they like. Constantly sik of the OZ companies such as virgin mobile, monopolisers suh as (telstra, Qantas/Jetstar and Energex). I'm making a complaint to the ACCC about them. I'M SICK OF WASTING MY...

Several friends and I had booked tickets on Jetstar to see the Lady Gaga concert, however due to the university exam period we could literally only spare the nearly two days that we had. We went to check in at 1.45pm for our 3.15pm flight and we were told immediately upon arrival that the flight had been cancelled due to weather. This would have been fine, except the weather was not located in our airport, nor the airport we were supposed to be arriving at. Jetstar refused to give us refunds on these flights, as we needed to get to Auckland by that evening. However, we were legally...

Retracted the previous comment. I will simply not fly JetStar Anymore. It's a learning experience to me. Hope it works out for everyone else. God bless you all!

I booked a cheap one way flight for my Fiancee from Perth to Brisbane, rather than pay for credit card fees I decided to direct debit, I received the reservation number and I went into my account and transfered the money into the Jetstar account, I was told by email this could take up to 3 days to confirm the booking, this I was ok with because I had booked the flight 1 month in advance. After 5 days I received no confirmation so I rang jetstar and I got the Phillopino call centre, after spending a frustrating 45mins on the phone with one of the call centre staff who could not understand...

Overweight baggage seems to be a mayor problem for Jetstar .... or is it just another way for them to rip of their customers? To be penalized $165 for being 10kg's overweight seems a bit exploitative, especially when NO WARNING is given? (on a flight that normally sells for $80-100 ... well, at least before all their sneaky hidden costs)

Happened to me the other day!! A piece of paper was stuffed into my hands AFTER my bags were checked in and I was ordered to another counter where I was informed of my hideous crime and its severe punishment! I then understood why the check-in...

For anyone considering flying Jetstar, don't expect to be looked after like a valued customer. Here's my story (I posted it on their Facebook page):

Unfortunately on Saturday (30/6) I missed my flight from Sydney to the Gold Coast because I was unaware that the gate had changed from the original check-in details as per my attached boarding pass.

As a result I was sent to Customer Service in order to be placed on another flight. I was told that there was no availability on that day (Sat). However, when I checked the website, there were a number of seats available and I was...

Today my family and myself travelled from darwin to sydney.
As we were boarding the plane, a jetstar staff member informed us that our checked bags and stroller had been incorrectly labelled and put on a melbourne bound plane. When we landed at sydney we spoke to a polite lady at jetstar baggage services who did some checking and said that she had no record of anything relating to our bags. She filled out a lost baggage form on our behalf, and assured us that the bags would quickly be flown back to sydney, and we would have our bags couriered to us by 6pm that evening.
At 3:45...

I had a flight to Christchurch three days ago. The flight was delayed for about one and a half hour. When I arrived Christchurch, I found my baggage very wet on its cover, and filled with strong fish smell (maybe some kind of sauce, not sure). Then I tried to go to the counter to find a staff responsible for bagage damage. (Well, I couldn't find one at the counter until a kind police helped me). I filled out a form and he told me that another staff would ring me another day. I still get no calls until today. [Click read more for more photos]
Form:
...

AIR nz can you help me.-I’ve just been conned by Jetstar. They cancelled my flight to Singapore and then told me to apply for the loss of accommodation expenses of $700 and that I should rebook new flights (rather than refund me my airfare).

They have just rung me to advise I am not eligible for a refund of accommodation as their conditions of carriage states they do not need to refund my expenses unless stated by the law (clause 8.1). Despite the fact that the can cancel flights and mislead you into thinking you will be reimbursed for the costs and then offered me a $250 voucher...

Arrived at Sydney International for our flight to Christchurch only to see our flight cancelled along with many others to NZ. Were told this was due to adverse weather and supposedly the airport was closed. To save ruining the rest of our planned trip (we are from the UK) and had to be in Melbourne 2 days later we accepted a flight to Gold Coast. After thought we realised a flight to Gold Coast would be considerably cheaper than a flight to NZ and asked Jetstar for the difference (after looking on internet, realising it is $100 difference per journey) As told by staff at Jetstar Check...