Jetstar Complaints

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For the last few days I have tried to change flights....the online system sends an error message every time you try to change your flight...now the cynical would say a deliberate ploy...so then when you ring a customer service officer in some other country it takes around ten minutes for them to get the details you have already supplied to a robot...and after a further ten minutes they ring off...they don't bother to ring you back
So I'll lose the $239 but now I know that I will never fly with these clowns again....prefer to pay extra and fly with a real airline

I would like to know how Jetstar can justify constantly ripping customers off like they do? My family and I (5 adults) booked flights from launceston to Melbourne only to realize a week before we fly that the times we had book were wrong now we take full responsibly for this as it was our fault but when we called Jetstar to see of we could fix our flights we were told we would have to pay $800 extra on top of the $59 flights we had booked which actually after the tax and everything else Jetstar charge were NOT $59 as advertised now I can understand being charged a fee for fixing our...

COST US $200 BETWEEN US TO CHANGE FLIGHTS FROM PERTH TO SYDNEY

We were offered on line a flight from Perth to Sydney and return, which was a good price, but obvioulsy after all the charges etc it amounted to much more, 5 minutes after booking on line I relalised that in fact I had put the wrong return date in, contacted the call centre straight away (somewhere overseas) and it was hard enough to be able to make the contact at the call centre understand what I was saying, and was told that we had to pay to change the flights fron Sydney to Perth an amount of $200. Upon checking on...

Michael in Baggage Services Department @ Jetstar Airways

You are absolutely a clown, Obviously you are not an Australian and don’t follow Australian Ethic/Honesty.
Shame on you mate
• Why it has taken you 14 days to respond? - when I was told by your own staff Martin at Syd airport that this will take only 48 hours to get my LOST stuff back
• Since lodging this application - I have rung more than 10 times and left message with you people (who can’t speak English)- every time I rung I was told that someone will call me back within 24 hours.
I don’t know if...

I travelled from Melbourne to Hobart today. After checking in I realised I had been given a baggage receipt with the wrong passenger name and city on it. I then went back to check in and showed the girl who checked in my bag the receipt. I was assured that my bag had been correctly booked under my name and would be on my flight to Hobart and that I had just been given the wrong receipt. Well, I arrived in Hobart, no luggage and now no one at Jetstar can tell me where my luggage is!!!! How can a bag just vanish when you fly a single flight from Melboure to Hobart? Appalling customer...

We are flying domestically from gold coast to Sydney. Somehow we ended up on an international connecting flight, so we asked the service desk for a assistance. The first response is "nothing we can do" followed by "change of flight fees" and "that's why its a cheaper flight" the guy seemed as though this is a common problem. He then almost cheerily advised us of the $4 shuttle bus to get to our car parked at the domestic terminal. WHY OFFER AN INTERNATIONAL FLIGHT FOR DOMESTIC FLIERS???
so we decided to carry on.
We had to have the initial screen, the second screen and go...

So glad to have finally found a site that deals with this dreadful rip-off merchant. It's a few years now, but I see nothing has changed.

I'm English, live in Cambodia but have family in Australia. I went to Australia on an extended 9 month visit and, for my return flight, bought a JetStar ticket online. Waiting in line at Melbourne airport, I noticed trouble up front in the queue: one woman in tears and then an Israeli shouting and waving his arms until the police arrived and took him away. I smelled trouble. When I went to the desk and produced my one-way ticket to...

I booked a 7am flight for my daughter on my I Phone from Sydney to the Gold Coast yesterday for this morning. I emailed her the details and she arrived at the airport at 6am for the 7am flight with only carry on luggage to be told that she was too late for check in! She was told that she was suppose to be there earlier as it was a international flight and that if she paid $100 the lady could transfer her to another flight that left and arrived at the same time! When I booked from my phone it had 2 flights displayed and obviously I picked the wrong one! In the email I received it said...

I made a booking through their website just now. However, after paying the ticket through credit card, I just realized the passenger name is wrong. Unlike other standard online booking system, they didn't have confirmation screen at all! After filling the form, filling the credit card into and clicking purchase, you will just be redirected to the payment page. The only time you found any mistake is after you paid!

After I realize the information is wrong, I called the ticket center immediately and explained the situation to them. The time is so short that my booking hasn't gone to...

I arrived in time to the jetstar counter but I was told the gate is closed. The staff told me I would have to pay extra $100 to book me into the next day's flight. It's 5:30am and I would have to wait for 24 hours? That's ridiculous. I then found out there were a few people arrived before me and they all got refuse to check in. They were not helping us to check in, just waste time to tell us "No! Gate is closed!". The staff's attitude was so rude as well. I would rather pay extra to virginblue. I'm finally in where I should go via virginblue. jetstar is hopeless!

I called Jetstar Asia call centre on 06 July around 7pm and i have to wait for 25mins before i can get to speak to a call agent. Waiting time aside, a female staff who talked with a funny slang which probably only people of her same nationality can understand her, rudely disconnected my line. I was already very frustrated on not being able to use my Jetstar voucher online but she wasn't listening to me and kept going on to tell me a T&C which i cant see in my voucher as she insisted i can't use this voucher of mine to the destination i want! But 1-2 weeks ago, i did call to enquire...