Jetstar Complaints

A couple of years ago I registered on the jetstar website. Then I tried to book a flight for my daughter. Then when I submitted the flight, i.e. select the flight write in all my daughters details, pay for it on credit card, the Jetstar webpage over typed the booking with my personal details. Crazy! So now I had a booking in my name not my daughters. The only thing left from the original booking was the "Miss" title for my daughter. The rest of the booking was now in my name! What! I phoned Jetstar to explain. Got some call center in the Philippines or somewhere. And I asked they amend...

I tried to pay check-in luggage before I did on-line check in. Don't know why that the system seems failed to charge me. And when I did check-in at desk, a blonde hair lady at 34 desk at Sydney domestic Terminal was sooooo rude. I guess she was being racist as I am an Asian. She asked me pay $50 for check-in luggage, and the way she spoke to me is very rude and with aggressive attitude. I only had a suit case and actually it is quite empty inside. So I said I would not pay for it, I prefer to fly with no luggage. And she laughed at me and told me that people couldn't leave things at...

Just had the displeasure of taking a trip on the 787 to Bali last week and have to say it will definitely be the last mid/long haul flight I ever consider on these.

Economy cabin is effectively the same domestic slimline A320 seat crammed into 3-3-3 high density configuration.

Was seated in row 10 which as a bulkhead has decent knee and leg room but this did little to offset the discomfort of the reduced width and elbow room - being seated effectively IN the window.

Little or no padding to the seat means you should consider taking pillows for your...

We started to try checking in at 7.30 PM but encountered and error message once we got to the boarding pass stage. I wasted over an hour on the phone to finally be told 'there was a problem'. Is it really so hard to know when a system is not working properly. I can't comprehend why you are told to 'contact the airline' if the call centre can't do anything anyway. It is now the morning of the flight, the error is still there as it is showing checked in but it is not possible to print a boarding pass.

Comments on Facebook are just ignored. 1/10 for service, and I guess it is an...

Yesterday i flew from brisbane to cairns. As we were landing, a live cockroach started roaming around my aisle. Diagusting. I called the aviation department and they told me they dont take this complaints..so what the hell do they do? I must clarify, they told me complaints like this one had been filed before but since its not easy to prove, nothing can be done. I do have pictures, but they didnt care. I have also tried jetstar..to no avail. One cockroach probably* means that plane has a nest somewhere. Disgusting and unsanitary practices protected by a governemnt aviation department....

Flight 1: 17/7 JQ1 scheduled to fly Melbourne to Honolulu. The Day before I get a text saying my flight is delayed 16hrs, so no departure until 18/7. No offer of any compensation. Onboard the cabin manager makes a PA saying they would give us free meals BUT only because they have excess and 'we all need to keep in mind it's not company policy to give us anything free' despite the excessive delay.

Flight 2: flight home to Melbourne JQ2 scheduled to depart Hawaii 24/7 delayed 32hrs and counting. Yes I am still in Hawaii waiting to go home.

Looking at Flight Aware the last 8...

Flew to Phuket on 26/3/16. Boarded the plane at the right time. Then the captain advises that there is a problem with the wing and engineers have to investigate. ( maybe if the planes spent more than a couple of hours on the ground and had sufficient maintenance, this would not happen) After sitting in a plane that was going nowhere for over two hours we finally took off. We got moving and I thought I would watch a movie and have a drink. Tried to get my screen working and it said I hadn't paid for this service which I definitely had. Called the flight attendant over who presumed I was...

THe common theme in a lot of complaints is "you should have read the fine print", which is their corporate right, regardless of how it sits with customers. JEtstar's true corporate attitude to customers is reflected by the lies and deceit they demonstrated with my complaint.
IT was a Monday and for some reason I checked my flight details for a Jetstar Pacific flight on the Thursday from Danang to Saigon. It had mysteriously moved from 1055am to 2000pm. THere hadn't been any communication from Jetstar. JEstar vietnam was a dead loss as far as getting any sense. CAlled Jetstar...

Flew to Cairns on 7th June 2016 on Flight JQ948 which departed at 8.10pm (scheduled to leave at 6.20pm) Having arrived too late to collect our hire car we were forced to hire a car overnight. The flight home JQ949 was due to leave at 6.45pm on 14th June and eventually took off at 8.30pm. My request for Jetstar to reimburse me for additional cost of overnight car hire was refused. After reading some of the horror stories on this website I realise that we got off relatively lightly. The only reason I flew with Jetstar was that they flew direct to Cairns whereas the other airlines stopped...

I was trying to fly with Jetstar from Melbourne to Cairns last week What a mistake. I caught an early airport shuttle and was 1.5 hours early for my flight. I checked in, took note of my flight time and gate and relaxed with a drink and a magazine. A while later I notice the flight has been delayed 10 minutes. No problem, I went to the restroom then proceeded to the designated gate. Nothing doing, only a long line of people waiting for a Sydney flight.

I waited a few minutes then went to the Jetstar counter which was attended by two female staff. I asked what was going on with my...

Good Morning,

We were advised 29th May 2016 that flight JQ352 would be departing 10.05am as agreed with booking. We were then notified at 8.22am 31st May 2016 that out flight would now be arriving 11.30am

This delay was due to an internal issue with no capable engineers being located in the vicinity of Palmerston North. It is not acceptable that the customers of Jetstar should be punished for the lack of maintenance to their fleet.

We are sure you are well aware of the Consumer Guarantees act and the provisioins within. I conclude that lack of care and maintenance is...