Jetstar Complaints

I am writing this complaint as I stand at the counter, facing a shady Jetstar agent who, after several refusals to pay the ridiculous fee, has lowered the charge to $160...more than the cost of the flight. They are making more money flying the cargo underneath the plane than the passengers inside. Not to mention there is a graduated fee per weight (more expensive for heavier bags). Which I guess is supposed to entice you to pack light. Needless to say, never flying with this company again. As I'm walking away, I'm watching every single person in line have the exact same argument. He also...

This was my first and LAST travel by Jetstar. Being taller, and more broad-shouldered than average person, (genetics, not obesity). Not to inconvenience other passengers, I paid for an aisle seat from Perth to Sydney (Qantas), Sydney to the Sunshine Coast and return from the Sunshine Coast via Melbourne, to Perth (Jetstar) . The outward journey was no problem.
On the return flight from the Sunshine Coast to Melbourne (Jetstar), even though I kept my legs within the seat area, a staff member slammed, yes slammed, the service trolley into my right knee. She apologised profusely and...

We're having phone issues and are currently stuck in Bali, unable to access jetstar emails as they have an email account linked to my phone that was stolen in Bali. Does anyone know of a Jetstar International Free Call number so we can change the email address they have and receive updated volcano flight changes?
Thanks.

Below is the post I made to Jetstar's Facebook page- says it all!

Hi Jetstar, as per your rules I'm only stating facts here. Your website today 'encouraged' (your word) me to use Poli to pay for my booking for my flight tomorrow (Sunday). I did. When I hadn't received my itinerary I rang your call centre only to be told that my booking had been cancelled due to non-payment. My bank statement clearly shows you took the money out. According to my bank (thank you Kiwi bank for being awesome!) Poli doesn't process over the weekend and I shouldn't have been given the option to pay using...

Complaint Filed: CAS-1400856-H0B8Q1

I have filed a complaint with Jetstar Pacific Hong Kong for flight BL679 who didn't let me and my wife board the flight. Due to this we missed our on-going flight back to London from Hanoi (Vietnam Airlines). We had to buy a fresh new 2 flight tickets worth £1266 GBP (Cathy Pacific) to come to London from Hong Kong.

I will start from where the problem started:
Problem 1 - BL679 was originally scheduled to depart at 19:55 on 26th Oct, 2015 but flight time was changed to 13:20 on the same day. I have to make changes to my travel plan...

Hi i have just got back to perth from bali, two days after i was supposed to arrive here. On wednesday Jetstar cancelled my morning flight only after we waited in the airport from 9 in the morning till 2.30 in the arvo then we had to stand around for another 2 hours before they finnally sent us to a hotel. from this point onwards there was no contact from jetstar except the next morning when they sent a fax to the hotel for all passengers telling us our flight had been rescheduled for friday morning at 10am i went to the airport with some other passengers to check the validity of this only...

My partner and are got a sms 2 mins prior to arring to the airport in Bellina advising the flight will be 4 hrs late! Not only was this not cotrect as the time time changed to over 5 hours late!!! We finally land in sydney and you guessed it, we still sitting in the plane as they were not even able to sort out a parkinging bay! It's currently 10:40pm and after thos experience i will nesure i pay more to not have to go theough thos nonsense ever again! jetstar is becoming later and later.

My husband and I recently flew to Hawaii. On the morning we were due to leave for Melbourne (12/9/15) I checked my email before we left for the airport only to find an email (sent at 11.40pm the night before) to say our flight home had been cancelled. There was no mention of another flight home. We rang the Australian office and she tried to say that we couldn't get another flight for 2 days. I explained that my husband was on heart medication and didn't have enough with us. She said that she had booked us on a flight the next day going via Sydney. She said we would receive a...

As a gold Qantas frequent flyer I always try to support Australian airlines. Jetstar are cheaper so I'm willing to wear the subjectively unreasonable 'opt out add ons' that increase the booking time, and the per seat fee for booking the flight myself.

But I reckon there are a few fundamental requirements for an airline. For example:

1. After receiving my payment either book the flights or advise me that the flights cannot be booked
2. If the flights cannot be booked, offer a refund or an alternative flight
3. After agreeing to provide a refund, either do so...

Okay so we've all heard the stories..... I've flown with #Jetstar quite a bit without issue but when they drop the ball they drop it big time.

Booking a flight to Sydney for a weekend started ominously. The payment failed due to an "unknown issue" with the Jetstar payment system. Of course getting the money back from #jetstar takes weeks apparently ?.#wtfjetstar.
So we had to fork out more $$$ to book it again. Why can they not reverse the payment immediately ?.

Anyway, the flight down was ok and we spent the weekend in #Sydney which was nice.

We were...

I made a booking on Friday with plans to travel to Melbourne the week after, they charged my card which was fine but then they charged me again on Saturday!

I called their overseas 'customer service' and apparently they can't see the overcharged amount implying that I'm lying. Even if I'm right and they found out they overcharged me, it'll take 15 business days for me to get my money back...... to late to use that money for my holiday!

I call my bank and they say they can't do a reversal because the charges were on different days (well played Jetstar) they asked me to tell...

Jetstar sucks big time, I bought a round-trip ticket for Hanoi - Hongkong and tried to change the trip to other days 10 minutes later. There are quite a few hidden fees which are ridiculously high. I found flights to switch to at the same price with the old ones but the customer service gilrs said there are no such prices in their system... I wil need to pay extra money anyway. feel super upset, it's not about the money (extra is 800K VND, not a big deal), the CS girls could not even clearly explain what the fees are ... but the attitudes and the way Jetstar is doing biz in Vietnam. it's...