Jetstar Complaints

Just got bumped off my flight to Launceston . Broken seats- not sure what this is code for. Rebooked onto qantas - thrown my appointments into chaos. I will stick with Virgin in future

I find it hard to understand where to start, I am so stressed out right now where I feel my whole holiday attempt to get a week out of my routine and distressing myself ended up causing more unnecessary stress, courtesy to Jetstar. I had a major heart attack at the age of 38, in Sept 2015 and to forget about the things I have been through in 2015, I booked this holiday to Cairns from Dec 23 - Dec 29 2015. Drama started unfolding from Melbourne airport departure, when Jetstar decided to nominate the particular flight to Cairns as an International flight rather than domestic with completely...

Flight was delayed 2 hours and was not compensated. Ruined my christmas day.

Today I received an email telling me there was a 10 minute change to my return flight. What was not mentioned was the 6 hour change to my departing flight that means I miss the function I was going for. On ringing customer service I was told I could take the midnight before flight, however hotels usually will not allow you to check in until late afternoon, and I would not trust that one to be cancelled either. It takes 15 working days to get a refund if I wanted to cancel!! As I booked the flight because of the times I am very unhappy. If I had seen this site beforehand I would never have...

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I got a txt from Jetstar today to tell me my return flight to perth from melb after xmas had been cancelled so I rang them and they put me on a later QUANTAS flight back to perth, 08.30am --it seems a bit weird that I was flying to melb with Jetstar then I got put on a quatas flight at a earlier time 0.600am --coming back I was booked on a Jetstar flite then I was rebooked on a quantas flight to come back to perth --I SEE A PATTERN HERE

Booked return flights in July for my son and I, Perth to Melbourne only to get a text 2 days before planned departure date that flight was cancelled. Called the contact number to be told there were no flights available on the travel date, I could fly a day later or earlier both causing me to be out of pocket. Thirty five minutes later on the mobile phone new flights are booked and I am informed that I can not alter these arrangements as I have already changed my original plans - yeah because you cancalled my flight - I understand the man said. Forward to 2 day before our return flight I...

Have you noticed that even when you select to pay by Direct Deposit and have 48 hours to do so that even when you log into your account 10 minutes after making the booking that they say that... "Your default payment method has passed it's expiry date - please enter updated details below or select another stored card to complete your booking." ie they are now (falsely) telling you that you have to pay by credit card.... It is outrageous, misleading, incorrect and slimy behaviour. Of course we all know (and if you don't you know now) that you can still pay by direct deposit or Poli so that...

Never again Jetstar. After a particularly tough year we went to watch our young son March out of Kapooka and spend a couple of days in Melbourne with our daughter. We got a short 9 hours with our son on Saturday which you rudely interrupted with a text saving yr flight is cancelled (8/12) the next available flight is the 16th...!!!! WHAT THE ?!?!?!! All 3 of us travelling have lives. We booked the flights and planned according to your timetable. Myself and husband need to get back to work and our daughter is graduating on the 14th so you can see the 16th is bullshit. And you robbed...

First, after check in opens (at 4 am), they delay our flight from Auckland to Sydney by3 hours. Fortunately, managed to change ongoing connections online. Then, just as we are about to board, they delay us again for 1.5 hours, to change planes.
I've paid for 18 flights to NZ in the last 2 years, but I will never fly Jetstar international again.

Well done Jetstar!

We received a text message on Monday evening (30/11) advising that Jetstar had cancelled our pre-booked flights (03/12) for Perth - Melbourne @ 5.45PM.

My 13 year old son is to compete at the National All Schools Athletics Competition in Melbourne commencing on Friday (4/12). We booked our flight and arrival times to ensure he would have a reasonable nights sleep and time for training and preparation on the Friday prior to competition commencement.

Immediately, my wife contacted Jetstar and was advised "due to operational procedure the flight was...