Jetstar Complaints

Took a flight from Melb to Hobart return on the same day as I was attending a football match on Sat. August 15, 2015. Flight back to Melb was supposed to be at 9.10pm. Boarded, told there is a mechanical issue. 9.39pm, told it was fixed and it would be 10-15 mins for the paperwork to be completed then we take off. No problem, we thought as these things can happen and safety paramount.

10.05pm, paperwork done but crew have worked too may hours so everyone had to get off, stand in line at check in and get boarding passes for the re-scheduled flight at 10am the next day. They also...

My daughter booked a flight through Jetstar and as I cannot fly on those dates due to work commitments I asked to change flights and yes Jetstar can do this at a cost of $1700.00 which I simply cannot afford my daughter who booked is only fifteen and she got excited about the cheap 109.00 fares to bali is there someone at Jetstar who I can contact . i thought you had twenty four hours to change flights?

Asked for a glass of water and was told by staff to get it myself from the back of the plane.

Allow me to share what I've just emailed Jetstar: This was the worst international flight and service I and many others no doubt have experienced. Many on board said they would never fly with Jetstar again. Not only was it unexpectedly cancelled (not once, but twice) resulting in flying some three (3) days after my original flight should have, no real explanation or apology was given. This entire situation was made worse by 1) having to walk from the terminal to the plane at Narita in a storm resulting in being drenched by the time everyone had actually boarded - no umbrellas available...

After agreeing to 'assist cabin crew if required' by ticking the box on the screen at the boarding pass kiosk, I was again asked the same question just before boarding.
I replied 'No worries, Cobber' and began to walk down the loading ramp, however, I was shortly ORDERED to 'Come back here' by some officious little creep named 'BANKS'.
Banks then snappily repeated ' Do you agree to assist cabin crew if required to do so?'
I told him I'd already agreed to do this and had also ticked the box at the kiosk.
Well this seemingly wasn't good enough and so he barked;...

how come all other airlines are still landing and departing Denpsar except Australian AIrlines? why if the wind blows the opposite way from Australia do they use the excuse the winds are blowing in the wrong way, its all hog wash,

the south east monsoon is blowing south east, away from Australia towards Asia yet all other airlines are stil Landing and taking of why?

i just asked for a refund but was told i can only get a coupon to the value of the flight that must be used in six months and must be on the same type of fair, whatever that means?

now if i was a greedy...

13 july we have a flight to Singapore with Lufthansa.
From Singapore to Kuala Lumpur Lufthansa booked us wit Jetstar Asia.
The gate from jetstar was in a different terminal and a long walk .
We just made it on time but not get a ticket from this flight and online checkin was not possible.
But at the gate 35 min before the flight the transfer desk refused a check in.
Claiming it was 30 min before departure and the systeem did not allow a check in.
She send us back to Lufthansa a20 min walk again.
No problem for Lufthansa we did get a flight 1,5...

I should check this site first before I screw my wife and my son's trip. the below is my case.

my wife and my son had booked flight from Osaka to Narita 11:55am-1:25pm on July 24th, in order to catch the Air Canada flight to Toronto at 5:00pm.
I Thought JetStar air was more convenience than Shingasen train, but I was wrong,
They arrived Kansai airport at 9:00 and after checked in luggage around 9:20am, they were waiting at the Gate,
about 10:20am they realized there was nobody else waiting for the gate,
then they figured out the flight has been canceled by...

I booked a business class return flight from Sydney to Honolulu. At the last minute our flight from Honolulu to Sydney was cancelled. We were advised by email (no phone call so only pure luck I checked my emails!) the reason for the cancellation 'operational issues'
I called the call centre immediately and was told we would be transferred to a Qantas flight on the following day which would be business class as we wouldn't be downgraded and the flight was leaving at 1.45pm. I was also told a new itinerary would be emailed within 24hrs. I was offered no help with accommodation and...

It can't be that hard to supply a telephone number to speak to a real person.
I have my itinerary and Booking Reference in hand, But Jess can't find my booking or does not know what I am enquiring about. So much for JESS. They keep saying I have no upcoming flights on the website. WHAT NOW
Colleen

Paid via direct deposit to avoid $17 fee for paying via credit card per person each way! Now we find the booking THAT WAS ON HOLD has been cancelled WITHOUT any notification! No contact was made but they have $580. It's not been returned to our bank and we were on the phone for over an hour yesterday to someone NOT in this country - alll just to be told to FILL OUT A FEEDBACK FORM.! Our flights were booked for the 20th of July - just 10 days away and the feedback AUTO REPLY says we will be contacted in 15 days regarding our contact! Excuse us? What sort of company is this! NEVER giving...

I travel regularly from Auckland to Australia but I've never had this experience before.
I booked return economy flights from Auckland to Melbourne. Jetstar contacted me 2 weeks later to advise both my flights had been re-scheduled. There were only 2 options for the flights to Melbourne. Option 1 - I had to take a day off work (at my expense) or Option 2 - I would arrive after the event that I was travelling for. Both options are ridiculous but Jetstar confirmed that was the best they could do. I requested 100% refund due to their re-scheduling. I now realise they have refunded...