Jetstar Complaints

I was flying from singapore to manila. My handbag and my overhead luggage is just merely 9kg. The counter staff ask me to pay 60 dollars and start bargaining with me for 50 dollars is ok. Anyway I told them I can trow my luggage away and just have to tuck it in all those clothes in my small bag. Finally I have decided to trow my luggage. As im very hungry bcoz I decided to fly after work the counter staff ask me where im going I told them I want to have a quick french fries at mcdonald. RIDICULOUS SHE WANTS TO IMPOUND MY BOARDING PASS BCOZ SHE THINKS I GONNA TAKE BACK MY TROWN LUGGAGE....

I hate having to use this airline.

EITHER WEIGH EVERYONES BAG OR NONE AT ALL
It annoys the hell out of me seeing people carrying on huge pieces of luggage and nothing is said,yet I have copped a fine for being 2kgs over in a little case.SOUR GRAPES,DAMN RIGHT.
THE SOONER TIGER START LAUNCESTON TO MELBOURNE THE HAPPIER I WILL BE.
Just pay the extra and use someone else .This is sent from jq744. !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!Don't fly Jetstar don't fly Jetstar don't fly jetstar

I had reason to change my flights. I had booked to see a friend who was dying but had to cancel my trip at short notice but did not know what dates to change it to as I did not have a funeral date. As most of these complaints highlight, the Phillipines call centre just work off rote with no idea how to be creative or do anything outside of the "rules". They wanted me to pay change fees twice. I found a way to escalate this issue to Jetstar Melbourne and they have been most helpful in allowing me to change the flight without double penalties. There is a way you see and the outcome in this...

We were suppose to fly out sat 9/5 we were advised by email that our flight scheduled for 8;30 was delayed to 12;45 we were going down there for wedding taking place at 1pm clearly we could not make this we immediately called Jetstar to see if we could get an alternative flight from euchre Sunshine Coast or Brusbsne we were advised there were no other flights as we could not make it to the event we cancelled our flight we later checked Brisbane and Sunshine Coast flights too see that there were several other flights still going and available despite earlier being told there were no flights...

Please beware of Jetstar's card fees. A few days ago I booked a flight from kuala lumpur to singapore
which was around $65 usd. Towards the end, while making the payments, their credit card charge
of $12 suddenly appeared. This is way too much for a service fee....

An absolute ripoff, please don't be fooled by their offers. That's almost 20% of my flight total...
On jetstar's website, they state "A Booking and Service Fee of $8.50AUD per passenger per domestic flight and $8.50-$12.50 per passenger per international flight applies for bookings completed with any...

Our 92 year old friend flew by herself on Jetstar for the first time. She travels happily alone, but at 92 years of age this was her first domestic airlines flight within Australia. Her hand luggage was 2 kilos over the limit and they hit her with a $50 on the spot surcharge. No discretion, no explanation, no options for her to leave stuff behind. 92 years of age and even then Jetstar staff couldn't see she needed a little extra help. She only weighs about 40 kilos herself, so what was an extra 2 kg compared with the weight of most other passengers! She came off the plane swearing never to...

Posting this for my daughter...
As useless as a lamppost on the side of the street & nowhere near as bright! Just like insurance companies.. They are only as good as your claim. Well jetstar might be cheap, but they are not
worth it. I am all for saving money but as soon as things go wrong you don't want to be dealing with them. And this isn't the first time they have shown their absolute LACK of caring. On my jetstar flight from Mackay to Brisbane for some unknown reason they would not allow any 'check in' luggage. But it's ok, we will get it to you tomorrow they said. The...

I flew Jetstar JQ 419 on Tuesday 21st april 2015, in the middle of that severe storm. Due to high winds they were unable to open the cargo doors and retrieve our bags that day. This I understand, and everyone was willing to accommodate this inconvenience. However it has now been 72 hours and my bags have not yet been delivered, and Jetstar cannot tell me where they are or when they will arrive. As it is now Friday 5pm, I guess it will now be next week sometime. I am missing my glasses, my car keys, my computer, important medication and my daughters pram. Not to mention my bag was full of...

I was due for a family Christmas/new year’s trip to Lombok December 2014. I will take credit for some of the miscommunication, but all in all I was extremely displeased with the feedback and “service” provided to me.

I’m 22 and have a Dutch passport, unfortunately this was a 2/3 days off the 6 month validity. I’m not much of a traveller due financial commitments and my family and I weren’t fully sure about the processes/policies. We called Jet star 3 times before our trip and was advised by THREE different jet star workers (explaining the whole situation of our passport months...

Angry doesn't even cut how I feel about Jetstar.

I purposely bought a small cabin carry on case (Size: 52cm x 32cm x 26.5cm) to fit in with airlines guidelines and so that I don't take a bag oversized bags onto a plane! So tell me why other customers don't comply to your sizing requirements and take two large bags into the cabin BUT I had to pay an extortionate rate of $50 to put this case in the hull of the plane??

I can ill afford this amount!

I went to great lengths to ensure I was carrying the correct bag size and a very small purse. I was also told that I could...

If you like hiking out to the plane on the hot tarmac, even if disabled - By all means fly JetStar.
If you like gate agents who could care less if you drop dead in front of them - By all means fly JetStar.
If you like having to retrieve your luggage from baggage claim just to recheck it in for a continuing flight - By all means fly JetStar.
If you like paying exorbitant excess baggage fees - By all means fly JetStar.

We (4 of us) traveled to Australia from the US to see the sights of Australia. The four of us was packed for a six week holiday. We were shocked to...