Jetstar Complaints

My partner and I were booked and waiting for the 2:30am flight to Perth from Denpasar, Bali. 2:30 came and went. With no notices, announcements,nothing.
Then we were notified it was delayed until 4am something. Then we were told around 3:30 it was cancelled.
We then had to wait in queues until 5:15am to get rebooked on alternate flights.
Some would go Bali-Brisbane-Perth. At 10:30pm. With a 2hr stop over in a Brissie. Arriving in Perth at 11:45am Saturday morning. Over 30hrs after our original arrival time.
Some of the other passengers opted for and earlier...

We kept trying to book online and got crashed out then the price went up x 2 while trying to book.. paying all the "hidden" extras: eg food and checked baggage...is very annoying ends up a lot higher than initial price. I just feel lucky that air is not an extra... oh you are a heavy breather sir ? the surcharge for that is 23.57USD.. me and jetstar: its over man ! over !

So my flights were per-sing 12.05am arriving singapore at 5am where i was too meet my girl friend who works as a flight attendant for a different company. I only had that single day with her in Singapore then she was flying back to Dubai (we are long distance) so was super excited to meet her there as its a cheap air ticket for me to go and see her in singapore from perth. Anyway it was the night of the flight and i was all packed and about to head to the airport when i got a text message saying it was delayed, untill the following day with a 11am depatrure (4.30pm arrival) this was...

Dear Jetstar,

I understand that you have an important reputation to uphold as the Flying Budget Bus of Oceania, and are feeling the economic burden of falling oil prices, a carbon tax paired altogether with a depreciating Australian dollar.

To combat this hardship, I found your budgeting philosophy captivating and other airlines surely should be following suit. It appears that the industry has identified that tough times call for tough measures. In order to save their budget, and supposedly turn a sly profit, costs need to be cut. And what is the largest and most apparent...

My wife and I were treated by the baggage check-in operator at the Townsville Airport on Monday 2nd March 2015 for our cabin baggage being supposedly overweight.

Before leaving home we weighed our one bag to be checked in at 17kg.

When my wife and I went to check in our baggage at the airport the bag weighed in at 21Kg - When was the scale last calibrated!

The young gentleman (who's name I did not get) who was serving us then requested to weigh all our carry on luggage, including my wife's small hand bag.

He then proceeded to write down all the different weights...

I caught a Jetstar flight last Thursday from Melb to Hobart - gate 27 flight info kept changing confusing many passengers - then it was announced the flight to Hobart would be boarding - and as people approached the entrance passengers carry on bags were weighed including handbags. If over 7kg total they were ushered over to another counter to pay a $50 fine and offending bag was added to checked baggage. This only applied to the first quarter of the passengers - including myself - as then the weighing machine was removed as the staff member went to attend to something else. Then...

Ok so I have been a loyal customer of Jetstar's for the past couple of years despite people bagging them out, they were so much cheaper than Qantas and Virgin and also they are the only carrier to fly direct from Townsville to Melbourne. Well this trip turned out to be the most expensive trip ever!

The first burn was a couple of months back. I received an e-mail advising that the days we chose to fly no longer had direct flights available and long connecting flights were picked for us instead. From what was a 3 hour journey then turned into an 11 hour journey so I asked to change...

So get into Singapore on time,24/02/2015 11.30 pm look up at the departure board jetstar Singapore- Perth cancelled mmmmm head to the counter, people not happy, lots of nothing happening,not like me I go straight to the front of the line and calmly ask the staff, do you have a plan? She replays a plane ? I reply I know you don't have a plane a PLAN ? Sorry no plan, you might get a flight today mayb tomorrow we will put you up In a hotel, I said fine as long as we are kept informed. 4 hrs later some one turns up with a plan mmmmm now some were getting very upset by this time, then the boys...

Me and my wife plus my 2 infants was suppose to travel on 24 Feb 2015 on flight 3K 513. We arrive and check in 2 hours early and got our boarding pass and proceed to the boarding gate waiting to board the flight. We waited there and then i received a call from Jetstar staff asking me where i am? I told her Gate C 16. And ask me why was i doing there when the gate was at D 48. Then how come my boarding pass was stated C16. So we miss the flight and Jetstar was cool enough to move me and my family to the next available flight. Finally arrive at Bangkok but without the baggage which contains...

Well I thought I would tell you a tragic Jetstar story. My daughter and son-in-law are going to Hawaii on July 16 till July 25 and they invited my wife and I to tag along with them on this special deal that Jetstar were offering. I have just had a relapse with my leukemia and I start my treatment end of March and they thought it would be good idea for me to have a holiday during my treatment. I said yes go ahead and book it. My son-in-law went online and booked our flights and told me to pay for them through direct debit from my bank so you don't incur a fee. So I did that and then went...

The most pathetic and disgusting customer service experience at Melbourne International Airport last night. The customer services team and the ground operational staff is a disgrace. Never again travel with Jetstar. Inspite of speaking with " David " from their customer service center after requesting a wheelchair for a disabled passenger, there was none provided. Inspite of the staff watching a disabled passenger struggling to walk, they did not offer any assistance. On reaching the gate the person at the counter did not let us enter the gate as he would have to do the paperwork again....

I actually booked my flight from Okinawa Japan to Tokyo and left Okinawa with no problem taking my small suitcase as a carryon. When I arrived at narita to go back to Okinawa the checkin terminal would not give me a boarding pass and told me to see an agent. The representative started talking about checking a bag, I told her it wasn't necessary I have the same bag I came from Okinawa and did not have to check it 2 days prior. She told me I had to weigh both my purse and carryon and they had to be less than 7kg together! No airline weighs a purse except these people. I will never fly...