Jetstar Complaints

Case ID CAS-1207915-THQV50Jetstar.com

Dear Ms. Hrdlicka, Chief Executive Officer of JetStar,

You and I both know every airline has a person who supposedly has a Master of Public Relations degree or better. Hopefully they are responsible for implementing strategic plans in keeping up with some high service standard at airport facilities and amenities, throughout the terminal.

However, here's the problem, I have previously contacted you, spelling out my concerns and problems with your airline. Now I had contacted your airline before (Customer Service), and they...

Jan 17 we had an approx. 5 pm flight with Jetstar to Osaka from Sapporo. There was a violent snow storm occurring. The plane was delayed for two hours. We were told to go away and return at 7p.m. We did this to be told to remain in the waiting area until further notice as they were checking on conditions and whether the plane was to be further delayed. Two hours later we were further instructed to wait. There was no food available and a drink dispenser. One hour later at 10 pm they announced the plane had been canceled and that we had to collect our bags. By 11.00 we had our luggage. We...

How hard is it to ring a customer a call reguarding a wheelchair which a customer needs at a airport. We have been waiting for Jetstar to ring since December 2014 for a flight in March 2015. I made the booking for my sister and forgot to put down for a wheelchair assistance. It might be only the little things that make a difference, Jetstar for a company that so many people are discouraged by.

I have been through this a number of times with Jetstar but simply get back fob off emails. I once even got a free flight....which I refused to accept out of principle.

Jetstar often sells flights out of Melbourne considerably cheaper than the same flight out of Sydney. Sometimes it omits offers for Sydney customers altogether.

Today Jetstar offered 2 for 1 flights from Melbourne to Osaka, Japan for $479 (direct flight) whilst from Sydney to Osaka, Japan the cost was $543 (with a stop in Cairns). This is outrageous and clearly Sydney customers represent no value for this...

Paid for flight by P.O.L.I, did not receive an email confirmation of flight. 1 hr 6 min on phone. Asked repetitive stupid questions. Told to seek refund. No, you find my money. Repetitively asked for booking number (did not receive) bla bla bla. I sent Jetstar a copy of the payment from my account, this is the reply
Case ID CAS-1214874-V2Q5X1 
Dear Mr Payne,
Thank you for contacting Jetstar. I appreciate your effort in sending the documentation we requested.
However, I’m afraid that we haven’t yet received it as we can’t find any attachments in the email you sent us...

I booked a flight back in Decmeber on the morning flight, departing 29thApril. This is the best flight time as you arrive in Bali around lunchtime. In January, Jetstar cancelled this flight and sent me an email, my option was to go on a later flight. I found out that there is an early flight two days earlier, so I called Jetstar and got put through to an call centre outside Australia. I explained that I was originally on an early flight and the flight was cancelled by Jetstar, according to the call centre staff it was cancelled due to safety issues. I would like to know how they can...

Travel date: 10/1/15 - Brisbane to Bali
At the airport 3 hours prior to flight and on check-in informed that flight was departing at 10am not 9.10am. OK, no problem, or I thought.. we did not board the plane until 10am and then we sat, and sat, and sat on the tarmace for over 3 hours. In that time there were approx. 3 announcements: First announcment at 11am to say that 'the paperwork was not completed and we would be taking off shortly. Second announcement at 11.45 to say that some oxygen masks were not working and this needed to be attended to. Third announcement at 12.45 to...

Being a single mum of two teenage girls 18 and 16 it took me a long time to save
For our holiday. Travelled from Sydney to Brisbane and then Brisbane to Bali. . For some reason they could only
Check in my daughters at Sydney all the way to Bali. But myself and my daughters bf were
Told we had to check in at Brisbane . Well that was weird to start with. So of course our plane
From Sydney was delayed. By the time we got to Brisbane international airport (1minute late for check in) I was refused to board the plane. Seen my girls were booked through they could board. I...

After 2.5h delay, near missed flight, lost luggage in Kuala Lumpur a letter to Jetstar - waiting for response and waiting and waiting….

Dear Jetstar team,
My partner and I travelled from Singapore to Kuala Lumpur on December 16th 2014. The plane 3K669 had more than 150 mins delay on arrival and we nearly-missed our connecting flight to Muscat and connection to Zurich with Omanair departing from Kuala Lumpur at 21:45 the same date. The original itinerary would have allowed 3 hours after the expected arrival of Jetstar plane to pick up luggage and check it in on time at the same...

Extremely Disappointed in Jetstar. We travelled to the Gold Coast from Melbourne on flight JQ440, and couldn't have been more appalled. Before we even got on the flight, we had to stand in a cue for 55 minutes to check our bags in even after we had done a web check in... What a waste of time! Jetstar should really take a leaf out of virgins book when it comes to streamlining their checkin process(Virgin self checkin less than 30m away had almost no cue whatsoever) additionally, as soon as we got on the plane, we couldn't have been less impressed. The plane was completely dirty and after...

I bought tickets from Melbourne to Auckland for me and my family. -total :about 400 $)

First try : The Jetstar payment window first said the credit card I used was not valid and urgend me to use another credit card.
Second try : I use another credit card. It works

But eventually, I discover that the account has been charged TWICE for the very same bookigng reference. on for each credit card.
Despite the fact that I can prove my bank account has been charged twice, Jetstar refuses to refund one of the charges

The most expensive air travel I experienced...

Jetstar's customer service is beyond a joke. I just had a friend spend over an hour in regards to her flight to visit her terminally ill father. Absolutely disgusted with Jetstar's management. She received a text confirmation only to find out 2 days prior that they never received payment. In a "recorded message" to customer service their representative admitted that this was a Jetstar system error and she was never given the opportunity to rectify the mistake Jetstar had made. Let me reiterate here, this was an ADMITTED Jetstar mistake, where Jetstar's customer representative also admitted...