Jetstar Complaints

I have always taken delays of a few hours on the chin as Jetstar is a budget airline until now...so fight home from Bali to Melbourne at 11.15 pm canceled ongoing flight to Tasmania next morning we had a few hours layover obviously can't make that one now with a days notice flight from Bali rescheduled for 1.30 pm the next day pay for a extra nights accommodation the 1.30pm flight delayed until 3.30pm board the plane and my daughter realised they stuffed up her seat as we paid more for 3 extra leg room seats they tried to give her seat to another passenger i thought no worries i have the...

Jetstar do not have enough staff checking in passengers here in plenty of time before check in opened and still snails crawl faster terrible terrible customer service sore back never again

I was told to pay the $50 or throw personal belongings out to make my bag lighter.

Third Strike
12/10/2016 I paid for 2 return tickets to Hawaii with you for the price of $1083.36, including seats as generally you want to sit next to your family member, especially the elderly!
13/5/2017 you sent me an email to remind me that our flights are coming up, so I checked the booking to make sure all is ok, then I notice that my father and I are not seated next to each other as previously paid & booked for so, I then change the seats to ensure we were sitting next to each other.
25/5/2017 you sent me another email to remind me to book luggage, so as I...

I flew JetStar to Hong Kong. It was lunch time, so I took the menu from the seat pocket and chose my meal. When the staff got to my seat, they said they had my selection but that the price was more than double the price on the actual menu.

When I showed them the menu, they claimed that the menu was from a "different route with lower taxes" and that's why the prices are lower on the menu. It looked and seemed really dishonest. It may well be true, but what taxes could account for a 125% price difference? Other customers were complaining about it as well. I've never experienced...

travelled from gold coast to geelong.... booked food etc... did not received food till late so had to woof it down before we had to pack up, then they say I have a $5 voucher, why would I want that .. I have paid for the food already...said I could have a bottle of water.. big deal... staff were not the best, the seats were disgusting, no room for my very short legs... worst trip ever.. poor women sitting next to me, not fat ladies, but bigger boned than I am... did not look comfy at all.. and all this cost me so much more than coming home with virgin from Tullamarine, staff...

I booked on the QANTAS website and paid a $50 upgrade for a meal and gate to gate movies. The carrier turned out to be Jetstar which didn't bother me too much until the day of the flight. By the time the Jetstar crew got around to figuring out who wants an iPad and starts handing them out, we were 40 minutes into the flight. Then they collect them half an hour before landing, leaving no time to watch the average length movie on a trans Tasman flight. I knew this, which is why I bought the upgrade with QANTAS, and naively thought Jetstar must have solved the problem. They hadn't.
Then...

My wife and I recently flew from Melbourne to Narita and return on Jetstar. Here is a list of our bad experiences with JetStar:
1. We booked the flights through Qantas Frequent Flyer with points. Our itinerary had a Qantas booking reference which could not be used to check in on the Jetstar web site which requires a Jetstar booking reference. We couldn't find a customer service phone number on the Jetstar web site and the online chat facility proved useless at solving the problem. Eventually my wife found a contact number that someone had posted on the internet so I rang this number...

I ordered a toasted ham and cheese sandwich on the flight. The toastie had to be heated up and was sad and soggy when I received it. It was the only thing I had eaten that morning. I got off at Cairns to catch another flight. Stomach cramps began immediately in Cairns. I drank water only after that. Cramps continued during the next flight. Could not eat. I had to lay down when arrived at destination 3 hours later I was so ill. At 9pm that evening I was projectile vomiting. I had several episodes during the night and the early morning. I was suffering. I could feel myself improving during...

Had no credit card 500$cash would not serve food or drink me or my childern flight home from bali last fri 5hour not happy jan what cash no good any more ?

We’ve were given two Jetstar vouchers for $100 each because they charged us in Australian dollars on the New Zealand website. That in itself is probably a surprise for most people, but it took us a lot of work to get those two vouchers.
Six months later we thought we might as well use them. I got my daughter to do the online stuff – not because I can’t but because I get frustrated at the craziness of Jetstar's website in particular. When she got to the use your voucher section the vouchers wouldn’t work! She spent an hour on the phone with an Asian call centre person who, while she...