Jetstar Complaints

I attempted to make a booking for a flight from Melbourne, Tullamarine on 10 May, 2012 in MY name but using a Jetstar Mastercard in the name of my Mother, and Jetstar's SYSTEM decided that my Mother was the passenger, NOT me, even though I entered MY name, MY address, MY email address, MY mobile telephone number! WTF???

I put in a complaint, received a call from K***, Jetstar Customer (non) Care on Tuesday, 15 July, 2012 wherein he stated he would investigate the complaint and call me back after lunch Tuesday, 15 July, 2012, but DID NOT do so!!

I then called Jetstar staff in...

I'm too fuming to be patient enough to articulate clearly, but after buying a sale fare for $109.00 and accidentally booking for 1 week early, I accepted that I would have to pay a change fair.

But when I call Jetstar up they tell me that the same $109.00 fare is not longer available even though I was looking at it on-line so not only do I have to pay the $75 change fee I need to pay another $35 far difference because she cant find the fair.

The crap bit - I'M STILL LOOKING AT THE CHEAP FAIR ONLINE - AAAAAAAAAAARGGGHH!!!!!

Why cant she see it???

The irony is the...

Breif histoy: Qantas used to do both the Darwin-Bali run and the Brisbane-Bali run, but after the Bali Bombings, and thing got a bit quiet, they dumped both legs. Fortunatly for Darwinians Garuda stuck with us and continued to provide a service, as did our local airline Air North. When things began to pick-up again in Bali, as did the need for flights, there were a lot of Brisbane travelers who were flying to Darwin, then on to Bali with Garuda, it did not take long for Qantas/Jetstar to cotten on to this. Jetstar moved in and immediatly muscled out Air North and then began it's price war...

misinformed over and over again.
misleading information.
on hold for 1 hour in total.
unacceptable customer service.
unhelpful.
unresponsive.
transfer me to someone different who tells me something completely different
ignorant
on hold for 1 hour

absolutely outrages. completely unacceptable service

Dearest Jetstar

I have no idea why I am even bothering writing this letter. Rumour has it in 2 months I will get an automated response from Jetstar stating I should of called today as per my friends experience, but I'm willing to give a try. Someone once said its good to write your feelings down even if no one reads it. Lessens the anger apparently, and good for your vocabulary,

So as it were, I did call today. 4 times.This resulted in a missed appointment , hearing different versions of every possible way to solve my issue... oh yes and we paid twice, for the same flight...

Just got off the phone from Jetstar customer service ( now theres a paradox) with smoke coming out of my ears ! My daughter had rang in tears from Sydney prior to catching JQ3 from Syd to Honolulu as Jetstar had put her in seat 47A, a normal economy seat after I had booked and paid for extra leg room in seat 44k some weeks ago. Absolutely no reason or communication of any sort as to why the change, just "get on board you are in seat 47A".
When quizzed about the change CS gave me 2 of the lamest excuses I have ever heard as to why the change would have happened: 1) that cabin crew...

So right now I should have been happily on Brisbane seeing family instead I'm stuck at Proserpine airport with a cafe that is running out of food while we wait for an engineer to fly two hours to check a 'non important flap' instead of sending a new plane they are flying him in when he could very well say the plane can't fly! This means that we will all be stuck another 2 hours while a new plane comes in. We have now been told we have to wait another hour for the engineer to arrive before we can even re board no offer to get us on another plane or anything! Done their dash!

When I 1st made my booking from Bali to Darwin I was told that to change my booking would cost $40.
So today after trying numerous phone numbers calling from Bali to Australia I finally found a number to get though on +61 3 9347 0091.
So after finally getting through I then proceeded to request a flight change to be told that it would cost me $170 to change a flight that cost me $160..
I tried to explain that I had booked through a travel agent but could not contact them and that I was told it would be $40, JetStar didn't care, they just said, well your only option is to...

Over the last twelve months I have been messed about by Jetstar on three ocassions, the latest is happening now.
Booked and paid for flights in January for Cairns/Singapore/Cairns in May.
Received an email alert from them in March advising of a schedule change. The computer generated acceptance system had issues so rang the help desk which is located in an overseas call centre. Was advised the departure time from CNS was to be an hour earlier, that's ok. Read on, it just gets worse
The operator said that's not the only alteration and you will be advised by email at some...

We were booked to fly from Denpasar to Melbourne (QF268), then Wellington (QF037), on 20/21 April. On 20 April we arrived at Denpasar airport at about 9pm to check in for our 11:50pm flight. The check-in agent told us that our booking had changed: we were actually booked to fly to Sydney rather than Melbourne, and we were not now booked to fly to Wellington at all. After some discussion, we persuaded the check in agent to add a flight to Wellington, so we end up at home as we had originally booked and paid for.

We were not given a printed copy of our new itinerary, so we had to...

I book a flight with an agent and was sent from Brisbane to Cairns by Virgin Australia. The flight was great. The seating was great, the flight attendants were great and the plain was spotless. I was returning from Cairns to Brisbane on Jetstar. This was a nightmare. First of all I was expected to purchase my baggage amount ahead of time. How could you possibly know. If you guess 20 kg and you bring 15kg the airline wins because you don't use the amount of luggage. If you guess too little they charge you a ridiculous rate. So the airline wins no matter what you state. This should be...

On 2 April I booked a flight for my 2 granddaughters to visit me for the school holidays in Byron Bay.
At the time of booking I rang Jetstar to specifically explain their ages (13 and 9)
and was told they would be ok to travel as long as the older could show her school
pass to prove she attends high school. She could then be the escort for the younger one.
I very carefully explained this , their ages and that they would be travelling without
any other adult. I was assured this would be acceptable. Today, 8 April, when they arrived at
the checkin in...