Jetstar Complaints

Last night, after dropping my daughter off at the airport for a 7.10 pm flight to Sydney , she rang me and told me that Jetstar had cancelled the flight, no prior notice, and the only alternative they could offer is 10am the next morning. As she had a doctors appointment in Sydney at 8am , this was not possible. Also , the Mantra hotel would not even listen to any extenuating circumstances, so not only is she out of pocket for the nights accommodation, but also the doctors consult fee. When contacted. Jetstar replied that she was " in the queue for a flight refund and gave her a 100.00...

I am disgusted and annoyed with how bad JETSTAR treats its customers, esp women with children. My sister couldn't hold all the her bags while carrying my nephew to board her flight from Wellington to Auckland. She goes to ask the JETSTAR employee at the counter if she could get some assistance, she was very confident that he would help because he was samoan and would have some kind of remorse to help. Unfortunately he turned her down and said WE DON'T OFFER ASSISTANCE, she was confused and almost in tears because there was no way she could carry her son and two bags and when everyone...

Now we all know that if we don't check in before a certain time we can't fly. Yesterday i made sure i was going to be there early, so i wouldn't be rushed. As i was travelling Jetstar i wanted to have a meal before we were to take off. Now the restaurants are past the security point.

So i got there early, and i had to wait over an hour to check-in to my flight. I flew with Qantas two weeks earlier and as soon as i got to the airport I could check in. (3 hours early) Another thing is as you only have 20kg limit there are no scales at Sydney to check your checked luggage weight...

First time I have ever used Jetstar and the last. I have flown with airlines all over for many years. It's like flying with a bad outlet of Mc D's .Initially all seemed OK until I spent the afternoon and evening with delays. It's now 10:45 at night and I'm hoping that there will be no more delays. Now it's true I ve experienced delays before but the staff did not seem to care just appologise. No offer of even a drink voucher. But just you be 5 might.s late to board and your left high an.d dry and expected to pay. They are bold as brass!

My Infant and I arrived at the airport one Saturday morning last year to depart Christchurch in our move to Auckland (for Earthquake reasons).
Upon check in I was asked if I realised I had only paid for 20kg of Luggage as I had two suitcases, of which I replied yes and that the second 13kg suitcase was my infants bottles, formula etc.
I was then advised that I would have to pay for the excess baggage.... $195.00 for 13kgs ONE WAY !!!
Of course this would never had been an issue, or brought it the first place if I had of been informed otherwise when I called to check...

Hey

I booked flights on janurary to go to brisbane.i paid for the flights everything was fine and then I went to print my itenary this morning and the credit card payment didnt go through so they just canceles my flight, didnt email me or anything, so I go to rebooook today and its gonna cost me 3 times the original price, im yet to check my statement cause im sure the payment was taking from my card. If they sent me an email saying payment didnt work or anything I would have fixed it asap.
Fuck im pissed off about it and indian call centre was no help.

As you may be aware, on 18 March, 2012, an event which occurred in Bali resulted in the Australian government raising travel warnings to Bali to high risk. On the news and in newspapers, a request was put out asking Australians to reconsider their travel plans to Bali in light of the events. Myself and a friend are booked to visit Bali on March 31.
I called the Jetstar customer enquiry line on March 19 to enquire as to the possibility of changing the flight destination (NOT getting a refund). I had already looked online and was aware that for a cheaper fare, I could purchase return...

1 bag doesn't make it onto the akl - syd flight. Mine.

48 hours later it's delivered to sydney airport. (allegedly)
But no one knows when it will be delivered to me. No one has a phone number for the courier company that supposedly delivers missing luggage. No one answers the phone 02 969 32563 at Sydney airport. The call center can't get through to them, I can't get through to them. The call center can't tell you the name of the courier company so trying to make contact directly is an utter waste of time. I can't figure out whether I should just go to the airport to try and...

4 hours before flight to singapore TODAY my daughther who flying to SPR with n 2 month old baby to meet her grandmother who flew into SPR from Holland.
Any normal airline would find a rerouting via another australian airport - jetstar "offers" refund or if u wish u may go the next day.
this is a mickey mouse airline buying a ticket is a contract obviously with no obligation by Jetstar.
u try to change a flight n u pay for it
getting a refund at this point is a joke it will cost as there is way to get a decent price.

i spoke to the "customer service" of JS -...

I was flying Melbourne Tullamarine to Sydney with Jetstar. I have been flying with them regularly for roughly two years, and therefore I know their booking and check in procedures for customers needing assistance with a wheelchair.

Usually when checking in my 100kg electric wheelchair I am asked how much it weighs and what kind of battery it has. This enables check in staff to contact Jetstar Security via phone to obtain the 'Security Authorisation Number' to gain permission for my wheelchair to fly.

When checking in for this flight from Melbourne Tullamarine to Sydney,...

My husband booked us tickets for me to spend my birthday at Sydney Mardi Gras in Sydney. Not a long trip, fly in Friday, fly home Monday. On Monday, we arrived at the Sydney airport at 5.00pm for our 7.00pm flight. At the counter we were told that our flight left at 11.00am that morning and as they'd sent us an email on Friday, we wouldn't be getting a refund.

Hello Jetstar....not everyone has (or wants) internet access on their holiday - ASSumptive. We didn't have internet at my friend's place. No text to either of our phones letting us know of this change.

We enquired...