Jetstar Complaints

What a sad ripoff. For the money I've spent on Jetstar this year I could have had my feet up in business class on a real airline. Instead I've suffered the usual delays, discomfort and cancelled flights.

What's worse is that I'm not even sure why this travel has cost me so much. The call centre is hardly a forum to ask simple questions to get an easy answers. That would be nice, but remains a pie in the sky daydream when it comes to Jetstar. Everytime I have to speak to them I end up in tears of frustration... and I am not an emotional person. It is like going around in rings and...

We turned up at the airport for our trip and they then decided to cancell the flight and no other flight for 24 hours, given an authorisation letter by THE HEAD OF CUSTOMER SERVICE to cover transport to newcastle and accomodation and meals, now 27 phone calls to manilla and faxes and online complaint form NOTHING our bill was $306 ,try to find their head office not even the people at qantas have any idea where SHITSTAR is, an address is needed for a VCAT hearing not their p.o.box address , now we have paid for next flights and no tickets....lucky there is some info on this site...another...

Tried to book a flight at !:30 pm on March 18th and after I paid it was change to March 17. After I paid additionally to change it it was changed to the 8:30am flight. Customer service was nonresponsive and rude.

My advice... record all names, dates, times of the calls you make.
Jetstar have NO shame!!!! They changed my flight from Darwin-Ho CHi Minh direct after I had booked all hotels and coordinating flights, to a diversion to Singapore with a 10 HOUR stop over,

At least 3 member in thier dodgy call centre told me I would get a $250 voucher for me and my husband..I have just spoken to them after 6 weeks and around 15 phonecalls and now it is $50!!! WTF?!?!

5 weeks ago, I asked to split the flights for a longer stopover so we could catch some proper Z's in a Singaporean...

So I booked flights last year from Cairns direct to Auckland, and they then cancelled that leg prior to my flight, which was fine, as they gave me new flights, which I managed to get from Townsville, and paid no extra. This work out really well. For my trouble, they then issued me with a $50 voucher for every person travelling, and a $100 for every person on the booking travelling for the return flight, as it was now an overnight stop in Sydney. Great, I had my wife and 6 children, so we scored $1200 in vouchers, to be used within 6 months.

So 3 months is now up, and I come to use...

We arrived for our flight at Auckland at 6am for a 7am flight. As we went to board the plane we were told we were being checked out through customs- with no explanation as to what was happening! As we entered through security doors a young child was locked on the other side from her parents. The parents were told by Jetstar staff to "shut up" three times as they tried to get staff to release the door to get their child. We could not find any staff to direct us out of customs and back to the Jetstar terminal. When we finally found our way someone ran out to hand the que a letter stating...

Absolutely disgusted with Jetstar. I have had 3 supervisors admited that the system crashed around the time i purchased my 2 adult flights from melbourne to denpasar and never recieved a confirmation e-mail. Therefore it was until i called up 5 days later that I had found out that my flights were booked for the 10th not the 17th of june. Asking the supervisor JEFF why this had happened was told the system crashed recently and on occassions puts peoples flights back or forward a week. he then explained that there was nothing he could do, even thoguh he admited fault, and it would cost me $...

Poor they have made us stop at Christchurch airport because they have no engineer at our destination. Good one jetstar made us late. Not only that but the flight was supposed to be In the morning but the they changed the flight a few weeks ago. Sent from my phone while waiting for them to fix :(

We made an online booking and as a first-time customer, i did not check the option for check-in baggage, thinking they refer to those carriers that we bring up to the plane. The fee charged than was $15. Went back the website after payment and realise that we missed out on the check-in baggage, they charged an additional $8 for a one-way trip, which amounts to $16 per person. Found out online that if we were to pay on the day of departure, it will be $60 per person. How despicable! I am not petty about the money being charged here. But the customer service receives truly sucks. The letter...

I booked return flight for me and my girlfriend from Auckland to Christchurch. We live in Boston, United States and were flying New Zealand domestic for the first time while on vacation.

While booking the tickets online well in advance I prepaid for my baggage (1 bag , $15) but I wasn't sure if my girlfriend will check in her bag and even if she does we can do it at the airport counter. Every airline allows 1 check in bag per passenger (even if it is with a fee usually $15,$20 or $25) and this can always be paid at the check in counter.

As expected we were happily checked in...

I was trying to book flight form Jakarta to Singapore on Jetstart web site. After entering my credit card information finish the transaction, a prompt came out saying "There has been an error in transaction, please try again". I did, I tried totally 4 times and all the time same error. I did not get any itinerary by email or any other means. I just forgot abut it and booked flight with another company on the same day.
Then when I looked at my Credit card statement later, I saw 4 transactions, totally over $400 dollars being charged by jetstar / actually valuair that was the...

My bf and I were onboard 3K 538 back to Singapore form Phuket on 5th Feb 2012. During the preparation for take-off, Nurul gave us a very bad impression when the baggage she was holding hit the leg of the lady sitting opposite the aisle, and Nurul simply walked off without appologizing.

When the flight took off, my bf and i were both asleep, suddenly i was awoken by him and i realized that the 2 flight attendants (including Nurul) pushing the cart had hit his knee hard and woke him up in pain and shock. He demanded for an apology from Nurul, and the reply he got from her was : "...