Jetstar Complaints

Searched on the app for the flight I wanted (an app whose interface seems to change weekly) double checked my times and dates... just before I go to payment I received a phone call... ok back to the app: times out.. but offers a helpful link to repeat my search
Great, booked, paid for then get the email: it's not for the Friday I wanted, it's for the very next friday.
Now, I happen to have a degree in Computer science, so I can speculate with some certainty that the coders who put this 'repeat your search' link in perhaps, did not complete a rigorous test regime, especially...

My 2 year old and I were booked in for a flight to Gold Coast from Sydney at 6.10am. We made our way from western suburbs about 3am, as we had to be there 2 hours before. As we were driving, my daughter, out of nowhere, starts vomitting in the car, I had to stop and change her clothes wipe the seat down etc. Then we commenced driving again, bout 10 mins into the drive she begins vomitting again for the second time, so in my head I'm like there is noway we are flying today, this kid will definitely be vomitting on the flight. I stopped again changed her for the second time etc. I decided...

Done with jet star

My American aunties (x4) and uncles(x2) came to Australia to visit me, they are all senior citizens with the youngest being 65 years old. Within Australia, they flew domestic from Sydney to New Zealand (Jetstar.. Delayed) then from New Zealand to Melbourne (Jetstar... Delayed). On the way home at the end of their holiday, they had prebooked Jetstar from Melbourne to Sydney leaving from Avalon Airport as it had the first flight out to Sydney at 6am. Taxi fare to Avalon $130. They arrived at Avalon at 4am only to he later told that their flight had been cancelled. Their English is not too...

So I put in the times I want to go.

Website goes down

Try to book again....

Website goes down and "too many redirects" again. Lose the flight

Try a third time.

Book this time.

Try to go to "My Trips"

Too many redirects

Logs Me Out

Can't log in

Finally get Itinerary as an emal

Itinerary is wrong....

In a MASSIVE queue to get in contact if you guys tell me I can't change my flight (OR CHARGE ME!!!) to the original times that I TRIED TO BOOK 2 TIMES PREVIOUSLY I am going to be ridiculously pissed.

Recently I flew with Jetstar, for checking carry on baggage, they required put your carry on baggage and you handbag including your laptop!!!

Normally a laptop around 2 kg, a carry-on 2 kg and a handbag or a laptop bag 0.5-1 kg, a magazine or book 0.5 kg, if you bring a bottle water 1 kg. A passenger need put all your change clothes on your body. Otherwise, you need pay $60 for a on site check in even you already have a check in bag much less than 15kg.

I suggest don’t fly with Jetstar. They trapped Custmoers first and then just rob them.

Having booked almost a month in advance and paid for our fares (three people) traveling from Sydney to Adelaide on flight JQ768 11/05/18 departing at 3.55pm, received a text from Jetstar at 6:20am advising our flight was cancelled due to weather some 9 hours in advance!!! Funny, the weather in Sydney was fine...
Called Jetstar to ask if a later flight was available, and low and behold there just happened to be a flight a mere 65 minutes later at 5.00pm, same destination but sorry that is fully booked.... Strange, why wasn't this 5.00pm flight cancelled too at 6.20am, yet it took off...

My mother flew to Honolulu with Jetstar on 25 April. Because she is 86, we tried to make it a comfortable journey for her by booking Business Class. She was unaccompanied, but at check in a family member requested that she be give assistance. A young woman from Jetstar was assigned to help her. That person helped her with security but did not ask if she needed a wheelchair nor offer one. She was supposed to take her around to the lounge but headed off at a brisk pace with my mother trying to keep up. My mother was unable to keep up and fell in the airport shopping area, bruising her elbow...

This pathetic excuse for an airline is just a money hungry organization with zero empathy for customers. I made a booking via online late last night and accidentally entered my name instead of my partner’s (whom will be travelling). I called the contact centre straight away - spoke to one person who then transferred me to a “flight specialist” after 20mins of waiting. She then took all of the correct details and advised me that there would be a $60 name change fee!

I explained that it was an innocent mistake made only moments ago and she replied “it doesn’t matter if it was 5...

I arrived 26 minutes before my flight was leaving , with no baggage to check in and got turned away
Check in closes 30 minutes before flight leaves
Will never fly with JETSTAR again
Shame on you JETSTAR
I learned a expensive lesson
Don’t fly JETSTAR
Auckland

Really had bad experience with ground staff lady "so called manager in charge" twice (at check-in counter and again by the same lady when passing through the boarding gate) yesterday 16 April 2018 evening at Phuket airport. Don't even feel like spending any more time to write what the bad experience was about. No more Jetstar in future is the only word. That's it.

I booked to fly Perth to Christchurch. At the last minute the flight was moved forward 2 days. I rang to find out why and was told there was insufficient time to transit to a second flight in Melbourne. I pointed out that this was Jetstar's error as these were the flights which were automatically selected when I booked. I advised that I was due back at work and unable to remain in Perth, so the flight was refunded, A last minute booking with another airline then cost me an additional $700 odd dollars. Even with the new flight I also needed an extra nights accommodation in Perth. The...