Jetstar Complaints

My husband and I were travelling from Perth to Melbourne to watch the final AFL games before the finals started. We were leaving Perth at 10:10, which meant we didn't have an early morning rush to the airport and were to arrive in Melbourne about 4pm giving us plenty of time to get to our hotel, eat and head to the game.
This is not what happened!
Whilst queuing to check in, people's phone began 'dinging' with a message saying the flight was cancelled.
We never received this email!
Three weeks after our non flight, I was told I wasn't sent notification because I'd...

Hi we really shocked the way the your team leader was talking to us as family we got kids around and he using f word we asked him to talk to any one in charge he tellingme im the biggest one here

Seriously i need official apologies from him other way ill take it more further and im serious about this

He dont have right to make my wife and three kids crying and standing around for 4 hours

Ill chase my right to
Im asking you as a Jetstar head office to fix this problem

I was at the gate for my flight, hand luggage only. I had a regular carry on bag, you know the sort that are specifically made to be carried on. They had scales at the gate and a long line of folk with similarly regular carry on luggage that they were forcing to pay $60 each to board. What a complete scam! This is a shameless, disgusting cash grab targeting folk who fly budget because that's what they can afford. It's a significant amount of money and many, many people would not have it in their budget to comply with. It's a disgusting disregard for passengers. Staff are rude and devoid...

We travelled as a group of 4 from Sydney to Adelaide return! We had 20kg check in baggage for each couple! Plus 7kg carry on each we were 6kg overweight with the carry on baggage even though our book in luggage was 14kg and 16kg! The rude prick at the Adelaide terminal made us book an extra bag in! It was 8kg which still kept the total below the 40kg check in limit! If you want us to self check in you should be more leinient as we would have weighed each bag and put more on the check in baggage! This is just a grab for money on a flight that was not full. I hate self check in and even more...

Jetstar staff member: You haven't purchased baggage, so that'll be $60.

I'm convinced I did purchase baggage but am unable to defend myself due to extreme grief and messed up head. I explain this, and get no sympathy at all. When I burst into tears, the staff member asks me to move aside so she can serve other customers. Then I hear her radio a supervisor.

Jetstar staff member: There's a customer here who needs something to be explained to her.

The supervisor comes, says she's trying to fix it, then says, "No, when you made the booking, you unchecked the box to...

i was sent home from Australia as i have a conviction from 14years ago.
I flew jetstar from wellington to Goldgoast on 30th august 2017.
I was put on a flight to come home on 31st august,but was sent to Auckland.
boarder police told them that i flew from wellington not Auckland they more all less to bad.
I discovered that my wallet was missing, boarder police found the location of my wallet, they asked the guy in charge of flight if i could be put on last as we were waiting for my wallet. he said no i need to board now
.My wallet arrived just in time but was...

TLDR: It may be legal but Jetstar have no compassion. Your staff may be polite but Jetstar you have no human decency. I know you need to make a profit but wearing down and treating customers like goats is appalling.
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Yesterday we were told to come to Jakarta urgently as my wife's father is dying. So we booked tickets with Jetstar. My wife & 2 year old child & I were stopped from flying at Changi Airport to be with our dying father today in Jakarta at the boarding gate just as the pre boarding announcement was being made.

My Australian passport expires on 30 Jan...

Having recently flown on a Jetstar flight, Flight JQ187 Gold Coast to Christchurch 25.07.2017, I have a couple of issues with this service

1.after boarding was almost complete and flight ready to take off a passenger was then deemed to ill to fly the flight, now the
actual handling of this whilst it did delay the flight for 30 min was eventually handled and passenger removed my issue is why
were they allowed to even board !!!
2. As a budget airline we do expect some services to be reduced however not to have the option to have any in flight
...

I bought a return ticket to Queenstown for about $260. On the way back to Sydney I did not check my baggage in online. When I arrived at the airport, I was advised that if I had to pay $320 (yes, that's right, $320!!!!) for my luggage, which is more than the cost of the ticket. I have made a complaint to Jetstar. All they have said is that I should have checked their website about what fees would apply. But hang on a minute - I didn't use their website at all to book my ticket. I booked it through Expedia, so why would I have any reason at all to visit their website? I was charged a fee...

I flew Jetstar a couple of days ago with only carry on luggage. While I was sitting at the gate (of course the flight was delayed) the Jetstar staff announced that everyone had to have their cabin luggage weighed and tagged before boarding the flight. You are allowed a weight of 7kg for your carry on luggage. I have never been asked to have carry on weighed before, however I didn't have a huge amount in the bag so thought I would be ok. After putting my bag down on the scale I saw that it was under 7kg. The Jetstar staff member then advised that I needed to also put my handbag on the...

I booked a Jetstar flight using with my email, phone and credit card number to have my 15yr old daughter fly a domestic flight within New Zealand and the flight was cancelled today (13/07/17). My daughter was at the airport so I called the contact center who really struggled to understand English. So clone like and incapable of common sense was this contact center in my attempt to rebook the flight I was told I could not rebook it as I was not the flying passenger, they insisted on speaking to my daughter which was no possible and therefore could not help me, this despite my name, email...

Not even sure where to start , had two flights delayed from Bali to Melbourne. The first was for "operational reasons" from looking into it I just think they were trying to squeeze in an extra flight, we never got an explanation. . We have two young children so the "alternative" flights they offered for the first delay getting in at 4am in the morning didn't work . When we tried booking the next day they were full. We asked about the following day they said we could but we would have to pay an extra $2100 as it didn't fit in their recovery period!! (is it our fault your flight was full)....