Jetstar Complaints

Here is the ACCC rule first, Mr and Mrs Jetstar:

Quote "Businesses must always give you a receipt or proof of purchase for anything over $75. If they don't, ask for one. You also have the right to request a receipt for anything under $75 and the receipt must be given within seven days of asking. A receipt or proof of purchase must include the: supplier’s name and ABN or ACN, date of supply, product or service, price".

But Jetstar refused to provide me a receipt I paid to JetStar on jetstar.com.au via PayPal using a Jetstar flight booking number xxxxx for my purchases of...

I got a text message last nght from Jestar saying that our flight from Gold Coast to Tokyo the next day (today) on April 14 was cancelled - I thought this was a joke. We had booked this flight about September last year and pre-paid accommodation and a 5-day hiking tour that starts on April 16. I got onto the live chat and was told to phone Jetstar - they didnt proivde a phone number and i couldn't find the number anywhere on their website. i had to google it. Eventually i got put through to someone who told me that the flight was indeed cancelled . what a blow to this holiday we had...

It is the worst flight I have never seen. Don't travel in jetstar

My partner and I were set to fly JetStar from Auckland - Melbourne - Darwin. After arriving at Auckland airport 3 hours before our flight, we see that our flight has been canceled on the screen (they sent us an email an hour later). After calling the JetStar number, the JetStar associate happily informed me that he would put us on the next flight to Melbourne IN A WEEK! I explained to him that it is insane to think you can strand someone for a week because of the company canceling the flight (canceled for maintenance, which is in their control). The next suggestion he gave me (after...

Booked jeststar flights to Bali in Feb.
3rd March confirmed seats on both flights and $32.24 taken out of credit card.
Arrived at the airport on 31/3 to be told that flight was oversold and no record of seat confirmation. Showed desk person copy of credit card payment
After some discussion with supervisor was allocated seats in separate parts of the plane.
Was told by desk lady that would have to go on website to get a refund.

Ritzee Anne: *Please do not share your credit card information, security code or CVV in this chat window.*
Hi, my name is Ritzee...

Never make a holiday booking with Jetsar, they are a disaster, in October 2016 I booked a holiday for my brother and my self to fly to Honolulu with accommodation for two room from 15/03/2017 until 24/3/2017 , we left on the 15th march and on the flight we ordered a ham & Cheese toastie plus coffee this cost $12.00 each and you must pay by credit card and they do not give you a receipt. I was sick for three days with stomach problems from the ham I believe was off, our friends who were on the same flight had coffee and when they put the milk in it curdled so the milk was off as well....

i would like jetstar to change their medication policy to allow my sons medication to be taken as carry on without it be classed as baggage. Both my son's requires life saving medication that is administered twice a week via intervenious injection. We have a trip booked to Thailand in July and require 6 weeks of medication and supplies to be taken at a cost of over sixtey thousand dollars for both medication and supplies that was funded by the state and federal govermnet. This medication is unavaliable in Thailand and is required to treat Haemophilia a bleeding disorder where both my...

My wife and I recently booked a return flight from Cairns to Bali departing 27th Jan and returning 28th Feb. We were aware that 30 days is the "Free Visa " period, but also aware that we could instead obtain and pay for, a VOA ( Visa on arrival ). A VOA enables us to extend our stay beyond the 30 day Free VIsa period. We have lived and worked in Bali as Resort Managers, so we are fully aware of this availability.
Our dates of travel were accepted by Jetstar and bookings were confirmed and paid for. However upon arrival at Cairns Airport check in, we were told that we could not board...

I was at gate in Melb and the most humiliating and upsetting experience with a woman on power trip

The woman said my bag was over (on original flight I had worn heavier clothes and also weighed bag to ensure in weight limit). I said I'd take heavy gear out and wear it I was told I couldn't do that. I also said I don't weight much compared to others can that help and she went off - saying I was discriminating - in front of everyone threw my bag off the scales on the ground and kept going on how could I say something against other people's weight - I actually wasn't saying that....

I was forced to sign a waiver when travelling with skis in January. After making the booking, reading all the Ts & Cs, arranging connections, accomodation, etc. etc., I get to Tullamarine and I'm told "If you don't sign this waiver, you cannot fly today." The waiver basically says "Jetstar can completely destroy your luggage and you agree to do nothing about it."

This is illegal. Consumers should not be coerced into signing a legal document at the last minute, after having already purchased and agreed to all conditions. I had my ticket, the deal was done. But then I get...

It has taken me some time to get over the fact that when I flew to Bali out of Brisbane with Jetstar we were made to board the plane from the tarmac. This was Jetstars standard operation. Sadly for my entire family it was pouring with rain & we got soaked to the bone. No umbrellas or ponchos were offered. I was wondering if anyone knows whether the Dreamliner has an indoor covered gate or if Jetstar are still making us walk the tarmac prior to an international flight ?. Don't know why I am trusting them again.