Don't Fly Jetstar A place to share your Jetstar complaints.

Jetstar Complaints

Disability - Issues

Submitted by Jillian Robins on Sun, 26/05/2019 - 00:00

I was horrified to read about the recent issue for a lady in Perth boarding a flight to go to Adelaide. Jetstar needs to get its act together to treat people fairly. They knew before the lady boarded that she was blind and deaf. To humiliate her at the airport and say she couldn’t board because she couldn’t read or hear safety card instructions.

Jetstar has to be the worst airline in the world . Get your act together and do the right thing . Improve your police to accommodate all people with disabilities.

Another reason why I won’t fly jet star.

Refund on fraudulent baggage charges.

Submitted by Kevin Reid on Sat, 25/05/2019 - 13:45

Today I complained about my life and I being charged $120 for 7 kg overweight and received a receipt for $60. The staff member M****a was a rude woman with a hitler complex.

I used the chat link to submit my complaint and the response was we don't refund baggage charges. Here is a number for your complaint. We might do something in 10 days.

Goodbye Jetstar Hello Virgin.

Worst airline EVER

Submitted by Bill Kalogeropoulos on Sun, 19/05/2019 - 16:50

I have been planning this holiday for a few months
It was a well deserved and earned break to Bali Indonesia.
I booked it months in advance for a good price to leave today 19/05/2019 and includes my birthday.
I woke up today to the news that my flight was cancelled due to engineering problems.
I have used their web chat with 2 people and the customer service response from them was appalling. Both of them thought it was appropriate to say they were sorry for the inconvenience and that I could either reboot it refund.
I went the reboot route as it was the...

Both ways - put out

Submitted by Dianne Savage on Mon, 13/05/2019 - 17:11

Was supposed to fly Direct to Honolulu from Melbourne on 5/05/19. On the Wednesday was SMS flight cancelled but you have been upgraded to another direct flight flying out from Sydney.....But I live in Melbourne. Get to Sydney and our entire plane of passengers become a void to Jetstar-we were ignored and even walked away from. Waited together like cattle to the slaughter for three hours before some one from Jetstar made a move but even then the desk person for us was just rude. Stating that the flight was all booked up, we had to accept what they had given us and if we were unhappy with...

Sydney to Melbourne via Darwin

Submitted by John Coutts on Sat, 11/05/2019 - 09:51

Yesterday (10/5/2019) 8.40pm Flight (JQ527) was cancelled. Received a notification very early (2.06pm). I immediately called them and got to speak to a human around 2.15pm and was offered a flight at 4.00pm. My response was that I was unable to get to the airport in time to catch the flight. I was offered a flight the next morning, I declined again saying that I had to get home that night and that last time I experienced a cancelled flight ( 3 in a 12 month period) I was given a Qantas flight home. I asked if this could be arranged, Jetstar response was that they could not do this because...

20 hours to come from Honalulu to Melbourne

Submitted by Patricia Simpkin on Fri, 10/05/2019 - 12:37

Booked direct flight home to Melbourne ,was then notified we had bee transferred to Qantas which was to go via Sydney
1 Late leaving Hawaii - Waited 1.5 hrs for transfer bus to domestic terminal {airport staff appeared after an hour saying they were unaware of unscheduled flight ,so buses were limited] outside in the wind with no explanation . Left Sydney late again !! Never again will I Fly Jetstar . Elderly ,disabled and families with small children included in this mess with no care or consideration

Jetstar damage my new luggage and refuse to process claim

Submitted by Ally Chan on Tue, 07/05/2019 - 16:51

It happen on last week 1st May 2019, flight back from Taiwan to Singapore via jetstar, my luggage is new and it is only the second time to use this luggage for travelling, and I spent Taiwan Dollar 200 in Taiwan to wrap my luggage properly before flight, but dont know how jetstar worker can damage my luggage become broken and 1 wheel drop!!
The staff at the airport was perfunctory and only pass me a letter with “Baggage Services Reference (PIR)'' and ask me write in to process the claim that's it.
And now they ask me to a shop just for getting a quote for the repair cost or...

Where oh where are our bags

Submitted by Donna Mansfield on Wed, 01/05/2019 - 15:32

For all the people on Jetstar flight Tuesday 30/4 morning from Singapore to DARWIN whose baggage are still in Singapore, I hope that you have gotten more information from Jetstar than our group has received, which is zero. I suppose this is what we have come to expect from Jetstar.
Jetstar Asia off loaded all of our bags in Singapore, making the flight half hour late, which we were informed was to avoid a large storm in DARWIN.
We only found out about the bags being off loaded in Darwin, was after going through passport control and waiting at the carrousel for our bags. A...

Jetstar cancelled my flight from Singapore to Melbourne

Submitted by Margaret Lewis ... on Sun, 28/04/2019 - 08:05

1. They cancelled my flight from singapore to melbourne and notified me by email while I was in Dublin.

2. They provided a recovery flight leaving 3 days later than I was supposed to leave.

3. The recovery flight is a qantas flight to sydney and I live in Melbourne. So my 7 hour flight will now take 12 hours.

4. In sydney I have to collect my luggage, clear customs and then get on a jetstar flight to melbourne. The qantas flight is going to melbourne but they refused to let me stay on that.

5. They refunded the two meals I had purchased but I have to wait 7...

LATE CANCELLATION OF JQ18 PHUKET TO MELBOURNE

Submitted by Scuba Jed on Thu, 25/04/2019 - 22:52

Just another late CANCELLATION.
JQ18 PHUKET TO MELBOURNE 25/04/19
I received a notification from google of all places.
Recieved nothing from Jetstar.
I called my agent, they had no notification either, they had to call Jetstar and wait on hold to confirm,
What is their game plan here, wait until everone turns up at the airport just to turn everyone away.
Next available flight not until the 2nd of May.
This is were QANTAS and the parent company should step up and take as many passengers as possible on a first available basis.
Anyway, I need to...

BAGGAGE SCAM

Submitted by Jes Lena on Thu, 25/04/2019 - 12:56

Booked two flights with Jetstar from Sunny Coast to Sydney then Sydney back to Phuket months ago, unaware at the time I would need some extra luggage. I have just today gone online to purchase an extra 3kg carry on only to come to the realisation it costs an extra $50!! Oh, I'm sorry, $49 as the online chat representative advised me; or $61 to check in up to 15kg - a great 2% discount from check-in costs. I remember the days carry on was up to 10kg and you could also check in your bags up to 10kg for no cost. Looks like I'll be wearing 3kg extra clothing to avoid your scam.

Carry on bags

Submitted by Liz Younger on Sat, 06/04/2019 - 08:04

At a loss to know how bags weighed and tagged as ok on one flight suddenly gain over 3kgs on the next flight. Then they want to charge $60 to upgrade your ticket. I packed and weighed very carefully to avoid any issues evan wore heavier clothing on return flight. So bag should have been lighter. Oddly when I went back for a re weigh after doing nothing to lighten the bag but made it quite clear I wasn't paying my bags were within the weight limit. Do they have a quota to meet or do they need to re calibrate their scales. Either way comes across as a scam.

Direct Flight From Sydney to Phuket Cancelled

Submitted by John Dang on Sat, 30/03/2019 - 08:48

We had booked flight with JetStar JQ 27 3.10 pm on 30/April/2019 many months before so that we could fly directly to Phuket from Sydney. Guess what, it was cancelled at 2am in the morning on the flight date due to "Engineering Requirements" . Woke up to receive the terrible message. Tours and hotels were booked for the trip. I got sweat dripping down from my face, stomach was boiling with anger.

I will not fly with Jet Star again, its just not worth the saving. In the end I would lose1 day, lose the tour, and the money paid to hotel in Phuket for that date. Also We would arrive...

Cancelled flight after hour on tarmac and refused refund 15/3 auckland New Plymouth

Submitted by Stella Green on Tue, 26/03/2019 - 16:33

After 45 mins on phone and two online chats three emails to exec unanswered Still out of pocket $408 for flight cancelled. Although terms say flights will be transferred or reimbursed there seems to be no credibility in offer. Had customer services contact me asking if I’d recommend Jetstar and replied no. They sent email asking for patience with fixing delays and ignored responses.
Not worth conisodering as a flight option

They will waive the "change flight" fee if you complain hard enough

Submitted by Oliver Lardner on Mon, 25/03/2019 - 17:16

I accidentally booked the wrong day on one of our flights. As it was a cheap fare we couldn't change the flight without the $60 fee, and as there was two tickets that was a total of $110 suppository fees, more than half what the fares cost. In the text chat I was also told that canceling my flights would forfeit my entire fare as the fares I chose were apparently not refundable.

I was outraged and complained at length on the text chat. Finally I called the 13 number and was told the same thing.

They offered me a $50 voucher as a gesture of good will, but it it was not for...

Name change debacle

Submitted by Nicole Lategan-... on Tue, 19/03/2019 - 18:53

I haven't used Jetstar in a while...too many bad experiences...so on one of their many promotional emails,i I actually managed to find a good deal (never actually find good deals for the flights you need, surprise surprise), so I booked it! Short flight from Napier to Auckland to see my daughter take part in a competition.
Unfortunately, my mother fell ill and I had to book an international flight to go see her. I called Jetstar to advise that my circumstances had changed and I wanted to transfer the ticket to my other daughter, so she could attend the competition in my absence. BUT...

Hand luggage Jetstar

Submitted by Sean Fradley on Tue, 12/03/2019 - 06:50

The ticket to Sydney from Brisbane costs $130 including 7kg hand luggage. My hand luggage was 8.5kg and was charged an additional $60.
I’m sure the next scam will be based on the doctors age for weight per person and they will charge for any individual over this index.
Maybe even charge to use the toilet.
At least Virgin allow hand luggage and even give you a drink and a snack for the same price. No longer flying with this rip-off merchants

Change of Paid seat

Submitted by Jerry Yeo on Sat, 09/03/2019 - 14:59

Booked and paid for 2 seats with extra leg space on Dec 2018 and also received confirmation. When about to do check in today 9th March, notice that our seats had been changed to those that's without the extra leg space.
Called the customer service and they can't gave an explanation why our seat had been changed and furthermore received no notification.
After much persistence, the agent said she will changed back to the seat number we had paid\booked for and told us to wait for awhile but when we checked again, nothing had been done and we call back, the worst is that anyone...

Engineering issues cancelled Jetstar flight fron Bali to Perth on March 8,2019

Submitted by Lixin Zeng on Fri, 08/03/2019 - 11:01

Our flight JQ117 was cancelled on March 8,2019 after the Nyepi Hindu New Year. Our internet were down and we have to stayed all day in hotel due to the Nyepi silent period. When we arrived at the BALI airport, we found out the flight was cancelled. There was no Jetstar flight available until Sunday(10/3/19). We have to rebook by paid $600AU for Air asia flight.

What is the engineering problems for Jetstar?

How does Jetstar have so many engineering problems for their flights?

Jetstar even sent us emails to buy more baggages as stated any items will be weight during...

Cancelled flight 2.5 months ago - still unresolved and out of pocket

Submitted by Lynne Thomson on Thu, 07/03/2019 - 13:09

We spent 12hrs inside Cairns airport Christmas Day to be left over $1000 out of pocket and 40hrs late to our destination. What gift!
Flight out Cairns to Osaka cancelled due to engineering issue. Line to rebook flights and organise accommodation approx. 6hrs long with 3 Jetstar staff working. After in line for approx an hr receive email from Jetstar telling us we can rebook flight via link free of charge. Great! click link - no options available. Announcement over PA "we suggest organising your own rebooked flight or risk spending an 3 additional nights in Cairns waiting to get a...

Change flight Rip Offs

Submitted by David Gehan on Fri, 01/03/2019 - 21:00

$120 to change to the same flight 1 day earlier!!!!... $85 for the change and $35 for the privilege of waiting on hold for 10 minutes to talk with a real foreign person.....Good on you Allen Joyce,, just keep ripping off the little people...

Who has the last laugh, Qantas! Your Refund Policy sucks

Submitted by Michael Butler on Sat, 23/02/2019 - 12:02

We recently had my daughter's wedding here in Sydney, and our cousins flew in from Christchurch. They booked their flights months in advance for 10 people on FlatStar. Lo and behold on the day they were due to fly at 5:30am, this useless excuse for an airline cancelled the flight, forcing them to spend over $5k on re-booking on another airline.

Sure enough, guess what happened when it came to getting a refund? You guessed it, hours online to some offshore company that barely speak English and have no authority to do anything, but are trained to endlessly take up hours of your time...

EXCESS BAGGAGE , DON'T FLY JETSTAR

Submitted by Julie Marchione on Tue, 19/02/2019 - 09:15

My husband and I were charged $120.00 because we he had a laptop, and my handbag was weighed with the carry ons , laptop and my husbands 'man bag " . I have never had this happen before and was so disappointed when I spent 45 minutes online complaining with no result in the end . We had exactly the same luggage as we took on our flight to the Sunshine coast from Sydney with VIRGIN , who also give you complimentary Tea , Coffee , Water Juice and a snack . But Jetstar , bloody crooks , you get nothing unless you pay for it , not even offered a water !!! SO AFETR PAYING FOR FLIGHTS AND AN...