Don't Fly Jetstar A place to share your Jetstar complaints.

Jetstar Complaints

Cheap Fair Scam

Submitted by Saul Steed on Fri, 15/08/2014 - 13:10

After much convincing from my wife we booked cheap return tickets back on 2nd July to go to and from Darwin at the very end of October. The return date was to be about a week after arrival.
We both booked our holidays in with our respective employers as did my daughter in Katherine so she could spend time with us.
This morning 15th August Jetstar sent an email saying that our tickets for both flights had to be changed and giving the option to choose alternate flights. All of the suggested flights were the shittiest available meaning that they arrived at Darwin at midnight on...

Not one but two cancelled flights!

Submitted by Amy Crow on Sun, 10/08/2014 - 23:33

Trip to bali recently ruined by Jetstar who cancelled our flight to Bali when we were at the departure gate, rescheduled us on to a new flight the next day which was delayed by 4 hours and we weren't informed until arriving at the airport and finally to top it off, cancelled our flight home. When the flight home was cancelled we were given appalling assistance. I can deal with one cancelled flight but two? Surely not this many planes can have "engineering" problems. We suspect they are simply cancelling non profitable flights. Shame on you Jetstar.

Jetstar attempt to ruin our Happy Memories of Bali

Submitted by Tom Collins on Sun, 10/08/2014 - 12:58

We Love Bali..
Sadly JetStar Airlines attempted to spoil our memories of Bali.
After the nightmare trip on Jetstar (JQ38) from Bali on 8th October 2014 (actually leaving 9th October 2014). A trip in which we believe all the conditions of sale (contract) were broken by Jetstar. A trip were we were treated as aged idiots (perhaps by racists but definitely by geriogynists ) we are seeking redress and recompense. To this end we will be as of tomorrow seeking legal advice as to legal redress and compensation available to us. We will be alleging that on these dates Jetstar breached...

JQ37 Cancellation

Submitted by Richard Olsen on Thu, 07/08/2014 - 07:47

I was supposed to fly out to Bali for a week yesterday afternoon. I'd booked and paid in advance for a business class ticket, return from Sydney to Bali. I did my web checkin at around 11am, no notification that the flight would be cancelled. I got to the airport, just over two hours before my flight, took my place in the business class queue, and was then asked to come forward. On the way to the counter, the staff member asked me where I was going. I said Bali, and she said, oh, the flight has been cancelled due to "engineering issues". I was told to stand and wait at the service counter...

COVER UP ON JQ3 - NO RESPONSIBLE SERVICE OF ALCOHOL HERE !!

Submitted by Narelle David on Wed, 06/08/2014 - 14:51

My family (husband and two teenagers) and I recently went to Honolulu. We booked Economy but were able to upgrade to business for $300.00 each person each way - an extra $2400.00. Everything was lovely until the dinner service and the alcohol started flowing - especially to the passenger seated across the aisle from me. Her and her friend explained that they were Qantas Staff travelling on a $150.00 ticket - good for them I thought. That was until she was served so much alcohol from the Cabin Crew that she became out of control. When the lights dimmed this Qantas Staff member fell over (...

11 hour delay

Submitted by Benjamin Thomps... on Tue, 05/08/2014 - 20:05

Arrived at Melbourne only to be advised are flight would be delayed by 2 hours due to technical issues with the plane, 10 mins before are new departure time another announcement our flight is now delayed by 6 hours and to top it off 5 mins after that announcement we are informed our flight will be delayed by 12 hours yes 12 hours the staff are unless and rude and the company is by far the worst carrier I know please people don't fly with Jetstar

Won't ever fly them again!

Submitted by Linda Vogels on Mon, 04/08/2014 - 17:42

Picked Jetstar because the times were the most suitable for our trip. Perth to Singapore flight delayed 3 hours. Annoying but bearable but the return flight on 29th July was unbelievable! We checked before leaving our hotel and everything was as scheduled but when we got to the airport we were told there was a delay of almost 11 hours and would not now be leaving until 4.50am. No offer of a hotel or anything! The excuse was 'weather' in Perth. The weather in Perth was fine and other airlines flights from Singapore to Perth left on time, it was just unfortunate for us they were full! We...

Cancelled flight with elderly parents

Submitted by Janene Anne Grinham on Thu, 31/07/2014 - 20:36

I am still waiting to pick up my parents who were supposed to arrive in Sydney at 5PM, their flight was cancelled, they were then put on a bus from Sunshine Coast to Brisbane and they are now on a flight from Brisbane to Sydney, they arrived at Sunshine Coast airport at 2pm, the flight was supposed to leave at 3.20pm. I rang to ask if they could provide a wheelchair for my mother at Sydney airport to get her to the arrivals pick up, but no because I hadn't pre-booked it then they wouldn't do it, I said I didn't realise my poor elderly parents would have been put on a bus and a plane and...

Incorrect return date due to idiot not knowing English!!!!!!!!!!

Submitted by Leonie Phillips on Thu, 31/07/2014 - 17:42

I spent over an hour trying to make an online booking on the night of Wednesday, 27th July, for a simple return flight from Melbourne (Tulla) to Perth, leaving Saturday, 16 August and coming back last flight Sunday, 07 September. I viewed the email booking today, Thursday 31 July only to find that the goose I spoke to has made the return flight for Sunday, 14 September. Bloody hell, I have a very important medical appointment on Thursday, 11 September, so why the heck would I ask for a return flight after this date??? The fact is, these people DO NOT understand English and yet I told...

Jetstar valuair medan-singapore delayed

Submitted by Yo Man on Tue, 29/07/2014 - 16:02

Flight delay due to crewing requirement ? are not jetstar knowing that now is holiday season and should have done enough preparation? It called valuair instead of jetstar when you reached the airport, felt like being cheated by the brand where the actual operator might not be jetstar but still valuair,
I will never ever fly with jetstar because of this, would rather pay more than wasting my time for their preventable excuse like "due to crew requirement". A few flights with the airline are enough to see if it worth your pick, not so clean airplane plus poor management, jetstar...

LIFE'S TOO SHORT TO BOOK JETSTAR

Submitted by Marcel Hilmer on Tue, 22/07/2014 - 03:43

Unfortunately many, if not most of the stories start by referring to the "cheaper" cost in booking with Jetstar. The reality is different and in our case, unfair treatment with bags and then a 6 weather delay (light rain only in Perth!). Long story but really not necessary to explain as my epiphany came from reading through similar harrowing experiences. Avoid using them at all cost and enjoy life regardless of the tempting price, its just not worth it.

Bad experience

Submitted by Happy Oil on Sat, 19/07/2014 - 01:29

I bought take a friend for free ticket for myself and family which is total of 4 from Mel to BKK direct flight. It cost s me $1700 includes 20 kg luggage and seat selection. Then I got mail that I have been re schedule so I need to stopover in Singapore on the who to BKK for 7 hours. I called call centre they said can change to earlier flight but I have to pay $1700 for 4 passenger because 2 of us is free ticket so need to purchase new ticket. Then she recommend that if I leave this ticket And buy another one from SIN to BKK. It will cost me $95 SG dollar per passenger. And I need to get...

My very bad experience with Jetstar.

Submitted by Fifi A. Hussien on Sun, 06/07/2014 - 21:29

I will never fly with Jetstar ever again. I was travelling from Sydney to Auckland and I was surprised to find that when I arrived Auckland that Jetstar hadn't loaded my bag onto the flight for some unknow reason. It took up to six long days for my bag to finally arrived but during those six days I had a very bad experience with the Jetstar staff. I called up the Skycare (who manage Jetstar Baggage Service) service manager in Auckland and he was so unhelpful and rude. In addition to this a member of Skycare and the Jetstar Baggage Services at the carousels in Auckland Airport, was...

Zero customer service

Submitted by Steve James on Sun, 06/07/2014 - 20:46

Typical of Jetstar. It is what I expect of their continuing low standards. Once again they excelled. Despite having to put up with smaller leg room than other carriers and having to pay for everything as an extra you may at least expect some customer service. Wrong! After the staff took more time than it should have to offer a drink and food to passengers (for a fee of course) where were they for the rest of the flight? At the back of course where they remained for most of the entire flight reading magazines, drinking coffee and idly chatting. Absolutely no customer service....

Goodbye Jetstar

Submitted by David Loh on Tue, 01/07/2014 - 15:01

Well, I have been a Jetstar customer all these while mainly because of their competitive air fares. My experiences with Jetstar has been fairly okay despite of the few incidents where my flight was rescheduled for up to a day earlier. I didn't mind it them because my travel plan was very flexible. However, around April this year, I've booked my Jetstar flights from Singapore - Melbourne - Adelaide for an important business trip with a tight schedule. I realized that was not a good idea after payment and I've decided to call Jetstar to negotiate a refund or credit of some sort. I was...

The Perils of being helpful

Submitted by Jon Vowles on Sun, 29/06/2014 - 11:01

We live in Singapore and have a Filipino helper.
We thought it would be nice to pay for her to go and see her family in the Philippines so we bought her a flight on Jetstar.
The day before she is due to leave we get a text that there is a new policy that for any flights to Manilla from Singapore the card holder has to appear in person at the airport to verify the purchase. Well our helper is leaving at 6am and so will get to the airport at 4am. So I write a letter explaining that we are fine with the flight and confirming we booked it on this credit card and advising them to...

The change policy when you don't have a change policy.

Submitted by Linda Clarke on Sat, 28/06/2014 - 19:14

So.... 1 week and multiple lengthy phone calls later I learn the harsh lesson that if you are planning on being ill, busy, having unavoidable circumstances in life occur or just in general intend to live a relatively normal life - don't book with Jetstar.

Aside from the absolute frustration of trying to manage a difficult situation with people that do not have a strong command of the English language and the 42 minute wait to speak to someone that does, an automated online assistant that is frustratingly useless, a website that does not correctly show the Jetstar terms and...

Adding 1 bag to booking before check in

Submitted by Joanne Smith on Sat, 28/06/2014 - 14:12

I logged onto the Jetstar website to manage my booking. The booking could not be found.

I then connected to live chat and Jetstar staff member, Mylo (employee No. c5mde01) asked me for the booking reference number. He could not find my booking. Eventually the booking was found and I requested the cost of adding 1 bag to my booking from Melbourne - Adelaide return. He told me $25 per leg. I asked how much if I paid on check in. He said $70 per leg. I asked how much if I had included 1 bag at the time of booking. He said $18 per booking - not per leg.

I then asked...

Misrepresentation from Jetstar OS Call Centre!!!!

Submitted by Mark Kebblewhite on Thu, 26/06/2014 - 13:32

Unbelievable is the only way to describe Jetstar's attitude!

I booked our family holiday to Hawaii months ago and made it clear to the overseas Jetstar representative that we would likely extend the stay, however would need to confirm that closer to our September departure. I requested the agent confirm this prior to making any airline booking. The agent made it very clear that this would not be a problem from the airline side but clearly subject to seat availability.

Well, it's June, I contacted the overseas agent who booked the holiday, who in turn proceeded to confirm and...

When a free change is not a free change

Submitted by Billie Blue on Wed, 18/06/2014 - 11:20

I booked 3 sale flights to Denpasar from Sydney for mid-September, and took the plus bundle for an additional cost as my plans were still a bit up in the air. The plus bundle, according to the clearly printed fare rules, allows the customer to change to another flight at no cost other than for the difference in fares if the new flight is more expensive No refund if it's cheaper - fair enough. Yesterday, I decided that we would need to leave a week earlier so I had a look on the website and discovered that the flights were still on sale - in fact $10 cheaper. Yay! So I logged into my...

I wish I was an Elephant!

Submitted by Tubby Lardarse on Tue, 10/06/2014 - 11:32

I wish I was an Elephant?

….Why?

So I wouldn’t forget.

…Forget what?

Forget that I had promised myself a year ago that I would never ever again fly with those orange and black 'so called aviators' of the Australian airline industry!

….Why’s that?

Because every time I fly with them, it is an experience that I can only imagine is as painful as childbirth. It always ends up with me pi$$ed off, angry or upset. To that regard, some women mustn’t be elephants either as they obviously forget the pain and trauma related to childbirth and do it again (and...

This website is great

Submitted by Dan Tankerous on Sat, 07/06/2014 - 18:48

Had a few horror stories on Jetstar with domestic NZ flights, such as cancellations, lost baggage, huge delays and inabilities to fly (back on cancellations) when AirNZ are taking off to the same destinations at the same times but after reading through this I realise their international flights are no different and that it wasn't a one off and just bad luck for me.

I hadn't heard much about their international flights but considered the risk to save a few hundred each way per person.

Will be paying the extra few hundred dollars for my partner and I to take an alternative to...

Mr x 3

Submitted by Peter Wilson on Sat, 07/06/2014 - 12:05

Shit star is right. It is not a cheap airline but an excuse to fuk you around. I DITCHED them never had a prob since I fly THAI. No uglies.
Mate this is appalling. Both my jetstar experiences were shit I long ditched them they are not cheap. They are a disgrace. Go them I say n spread the news.
Good luck mate....the one time i booked a shitstar flight my qantas flight was late and they wouldnt let me check in.....we could see the lineup to the plane.....never again! That was 4 years ago.....
Comments from 3 different people once they heard of my plight.

How a $448 return ticket cost me over $1200 Sydney Queenstown NZ return!

Submitted by Chris Wilson on Fri, 06/06/2014 - 20:54

On 26 May 2014, I was booked on flight JQ224 from Queenstown New Zealand to Sydney Australia.
The flight was cancelled due to heavy snowfall at the airport.
Jetstar staff announced the cancellation and gave us an 0800 number to call. They told us to return to our hotels and that they would call us when they knew what was going to happen to get us on another flight. I stayed at the airport and called the number.
I spoke to a Jetstar ( Philippines Manila ) Call Centre female staff who advised that I would not get another flight until Saturday May 31st. 5 days away!! I...