Jetstar Complaints

I booked a return flight to Bali in Aug 2013, I paid the $7 each way to pick my preferred seat. My girlfriend decided she would come with me and would book a seat on the same flight as close to me as possible. I sent her my itinerary she said those seats don't exist. I called jetstar which took me a whole day to get through to be told that my plane had been upgraded, I said great what are my new seat numbers? We haven't allocated you a seat miss jetstar said, but I can do it now . I chose my seat 6 months ago and the flight is nearly booked out now. I was in shock surely if they changed...

On February, 10, 2014 I flew from Denpasar to Sydney with Jetstar, flight JQ38. When I arrived at Sydney airport at the Luggage Carousel I found out that my bag was lost. I filled a Property Irregularity Report (PIR) with a staff member of Aero Care. This is the company that looks after lost luggage for some airlines, including Jetstar. The staff member advised me that Jetstar would contact me and deliver my bag at my residential address. He also provided the number 1800 687 374 for me to track down information about my bag. However he did not mention that I had the right to get $40.00...

Took a JQ Shitstar flight from Sydney - Fiji and arrived at the terminal 1 hour before flight departure time got on the flight. On the way back from Fiji - Sydney, we arrived a bit more than 2 hours before the flight departure time. We had checked in online before hand the day before. Got to the gate and it was closed. Apparently they had already checked 'everyone' on and closed the passenger manifest and didn't want to open the doors at the terminal and let us on the plane (EVEN THOUGH the plane was not going to take off for another 2 hours...maybe 3 hours given that there are always...

I have posted the following on Jetstar Australia facebook, JETSTAR SUCKS, Jetstar Complaints and here! And I am going to the media as well. I do not like being lied too or stolen from.
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I have a complaint about Jetstar Australia and your company won't deal with it - so I am making my complaint public.

I found a good deal for a trip I wanted to make & booked it on the 5th January. It was an online booking which I had never done before with Jetstar and because my internet connection is dodgy at best, I hurried the booking, put my...

This is the third time they have done this to me, plus I know of others it has been done to. A month after making my booking I get an email stating "Since you made your booking, we have changed our flight schedule. Please be advised that your flight details have changed. While we try to avoid any changes to our timetable, in this instance it was unavoidable."

Let me tell you there is NO CHANGE to the schedule. The original flight is still available and is being sold. This is being done because they want to move you to a less popular flight leaving your popular flight for those...

Customer feedback regarding change of flight details via Jetstar NZ Customer Service phone line.

To Whom it may concern,

At ~2130 -21/01/14 my partner called Jetstar in an attempt to amend a miss-booking made by her via your website.
Unfortunately your staff refused to assist her as she was not the passenger. This was despite her being the one who placed and paid for the booking.

I, Shaun Coates then called at 2207 this same evening. After battling with your voice PABX system and going in circles for 10 minutes trying to guess what the system wanted me to say, I...

My four children, partner and i flew into Auckland from Christhurch on Sunday 5th January. During our descent, we hit a bit of turbulance...which for someone who has flown often was rather normal.
As we flew closer and closer to the runway (wayyy too fast i might add), there was a sudden and really loud thud(presumably the back wheels) and after the entire plane shook, the plane went full tick and up into the air we went again. There was so much tension on the plane...and whilst back in the air amongst the clouds, the plane repeatedly flew at inconsistant speeds making the mood...

So after deciding to fly JS whilst we would be in Vietnam in just under a month's time we used our air miles to buy those $50 vouchers. However, we fell around $160 short of completely paying for the flights so we assumed we would have to pay the remainder out of pocket (which is fine). However, when you take this option the website disables the ability to use direct debit for payment, instead requiring you to pay with credit card and thus also incurring the credit card surcharge. The website reads that JS "Actively encourages customers to pay with methods that don't incur the surcharge...

My parents brought my 13 yr old daughter a flight from CHCH to Auckland a 1 hour and 20 min flight in the same country, for her christmas present to go up and see them as she hasn't seen them in 2 years. They booked it in Oct. On Dec 20th they put a notice up on the website that all young travellers travelling over the holidays need to have student I.D or a letter saying they attend secondary school....Secondary schools all closed on the 17th. I found my daughters acceptance letter to High School...They won't accept it. Her flight was for the 1st of Jan 2014 where she would technically be...

I was taking flight 3K687 from Singapore to Kuala Lumpur on last Sunday (15/12).

Here are the bad experiences I had from JETSTAR:
Cleanliness - I believed someone was vomited on the toilet bowl cover and it was not cleaned properly. The smell and stain were so visible once you have entered the toilet.

Flight attendants' Attitude - In service line, we should know the terms 'Customers always right'. I saw it with my bare eyes that a flight attendant was speaking rudely to the passenger when he purchased a cup of maggie mee during this short flight. The flight attendant...

I am disabled and Jetstar don't have the infastructure to deal with me. Sure they will take my money & load me on, it's that they do such a bad job of dealing with disabled I won't fly with them. A 3 or 4 hour delay is ok if you are fully able but a nightmare if you are disabled. I need an airline that is generally going to run on time if possible. The Airport wheelchairs are not self propelling types of w/chairs, so I need someone around to push wheelchair to toilet. I now book with a full service airline that will generally run on time. TJ

Flight Wn to Ak returned to Wn after getting halfway to Ak due to air pressure issues. At the resulting queue back at the Jetstar counter in Wn to rebook I chose the Service Queue as the other two lanes were Bag Drop and Check-in respectfully. I was 8th in the Service queue. The other two queues had 1 and 2 people only in them when I first got into my queue in 8th position. Over the next 20 mins my queue moved 1 person. Whilst the other 2 managed a constant flow of people. After 20 mins I raised my voice to ask if one of the other two staff could take someone from our queue as we had been...