Jetstar Complaints

So......here is how the story of my lost galaxy tab begins.

I landed in malaysia and all was good until immediately after I stepped out of the airport I noticed my galaxy tab had gone missing. I was really anxious as I knew that they do back to back flights from singapore to kl and time was of the essence if I wanted to get my galaxy tab back again. So I immediately made my way yo jetstar counter services and asked them on whether they could go and check on the plane on whether my tab was still on the plane......which any normal airline could do. Just a simple call to the gate and...

this company charge me 200sgd on their help desk center because of 5 mins late (that moment was 0850) of check in (last check in time is 0845)! at first, the staff in checkin counter said only addon 28sg dollars and have to handle in help desk counter , i go there and tell the counter girl to arrange my flight, she offer me 200sg dollars! Total 200sgd! This can buy 4 tickets from singapore to Malaysia on their web of the same flight! I knew that too late after she charged from my credit card!

Booked 4 return tickets on Jetstar to Wellington. Checked in online and got to the airport extra early for our 1:35pm flight. Turns out that the flight was now delayed until 2:55pm. We waited for the time to go to the gate to come around and finally got the call to go to gate 21. Got through security and was waiting in the lounge for the boarding call to come when "Attention all passengers traveling on JQ265 to Wellington, boarding will now take place at gate 23." So up we go to gate 23. Get through security and waiting in the lounge for the boarding call AGAIN, and then "Attention all...

Had to make 5 phone calls to find out luggage was sent to Maroochydore and then back to Sydney. Staff at Hamilton Island did not log lost luggage on their system so no one followed up. Based on comments by staff seems to be a regular occurrence. I think the baggage service number is operated by an overseas call centre that has very limited information, although apparently they operate a world class tracking service. You get what you pay for - very poor service. Will never fly them again.

Two months after I purchased my ticket for a family holiday to Christchurch, Jetstar re-scheduled my flight for the first time. I was more than happy to accommodate Jetstar and accepted their new flight schedule. But apparently this is not the end of it. A month after that, another request to accept a change of flight. This time I was pretty upset and request for a refund my case ID. CAS-913051-G4XF1X. Jetstar came back to say that I have no right to a refund even though they are the ones who forced upon us to accept the new flight schedule not once but twice.

I had also experienced...

How could Jet star hiring such a non professional employee. What is Jet star key services?
I had twice experiences with delayed flight, bad attitude. Both from the flight attendance crew staff and flight attendance manager.they talked to me rudely with an abrupt manner.
The JQ411 flight was delayed. I was boarding at about 12.15 pm. on flight from Gold Coast to Sydney.
Myself and my partner were sitting at the wrong seats
,once we realised that we quickly changed to our correct seats.Suddenly, a flight attendance named Cahile called out loudly to us said "you...

Spent 90mins lining up in the jetstar checkin queue. Me and my partner had arrived in Darwin from Adelaide with jetstar at 3.30pm. As we had already done web checkin for next leg to Bali with jetstar leaving at 7.30pm thought if we got back to airport by 5.30pm that would leave plenty of time. So me and my partner did a quick tour with my sister of Darwin harbour and got back to drop our bags off. Absolutely no point in web checkin as had to wait in line with everyone else to get boarding pass. Everyone in line with us was furious, there was only 1 jetstar staff checking people in (we...

I was told that a maximum of two story books could be carried on board for a toddler. The counter staff asked to see inside the handbag to check that there were no more than two books. Seriously, if this is company policy it should be changed. They also said that only 'a couple' of nappies could be carried on. The bag wth baby things for the flight weighed 3 kg (it was weighed by staff at check-in).

Having attended a funeral of a family member in rural Victoria, my wife & I decided to 'cut short' our time with our family to ensure that we could make our return flight back to Sydney. We arrived at Tullamarine an hour & 20 mins before boarding time. Boarding time for flt JQ518 to Sydney was 1:05pm. We attended the Staff manned check-in desk and got our boarding passes. There was no mention of any delay - just to proceed to gate 26.

Jetstar book-in counter is at one end of the Airport, the gate at the other. I would say 800m. After 10 minutes of security queues, we made...

Jet Star is ripping customers off and has zero interest in return business. We were charged a massive fare difference for changing 1 passenger!
We booked two flights on the same booking two months ago Melbourne to Hobart return on a Starter fare to do a bushwalk. My 15 year old nephew hurt his back and needed to pull out. I wanted to replace him with my daughter. The Starter fare permits name changes “upon payment of the applicable Change Fee and Fare Difference within Change Deadline”. We were informed that the name change would require the issue of a new booking and that this would...

For EVERY single flight I have EVER taken with Jetstar I have received the following email:

"Since you made your booking, we have changed our flight schedule. Please be advised that your flight details have changed. We understand it can be frustrating when plans change, and we apologise for any inconvenience caused. While we try to avoid any changes to our timetable, in this instance it was unavoidable."

Take careful note of the last sentence: "While we try to avoid any changes to our timetable, in this instance it was unavoidable."

Total lie.

Didn't know that in order to board the flight the credit card holder who book the flight must be there as the last time round I did it the same and my mother in law can go thru easily...my mother in law flight is today 16 oct 2013 620am...receive a call from my mother in law ard 5am about being reject...faster call Jetstar and ask for help...talked to them for around an hour...telling them I m in singapore and mother in law is in phipphiines...how m I going to be there to show my credit card...2 option
They give me...no1 ask my mother in law to pay for the same flight again by cash...