Don't Fly Jetstar A place to share your Jetstar complaints.

Jetstar Complaints

Canx and no voucher

Submitted by Adam Tonkin on Sat, 24/11/2012 - 08:31

I Purchased a return ticket from Wellington to Auckland to connect with my Emirates flight to Dubai. On the morning of the flight I received a text message saying the plane was delayed 30 minutes, which was fine. After driving to the airport it still displayed 30 minutes delayed. Then when the Flight time came along they announced it was Cancelled. Clearly they would have known at least an hour ago it was cancelled. A mad rush of about 400 passengers including those from previous delayed flights stormed the counter where they offered vouchers to fly with them another time.

I...

Why hate Jetstar

Submitted by Olga Dinkin on Sat, 24/11/2012 - 02:42

10/25/2012 my family and I (3 persons) returned from Singapore in Tel-Aviv, via Beijing, tickets for Singapore - Beijing airline Jetstar were booked in the spring, through the site: www.bt – store.com (flight JQ7. JetStar 7. Thu, Oct 25 6:35 pm).
At the airport, the reception JetStar airline companies told me that there are no tickets booked for me (in the US at this time it was night, so it made no sense to call), and I had to buy new tickets.
Later I was told that my tickets are still confirmed on the bt – store.com site.
We departed on time...

How to contact Jetstar Finance Dept???

Submitted by Keisha Gypsy Leon on Thu, 22/11/2012 - 16:37

Hello,

I need to contact their finance dept asap because even though my bank and their own receipt says my flight payments have been received, Jetstar cancelled my booking 1 day out of flying because they "don't have my money" when they actually do.

I have noticed this is a re-occuring problem with Jetstar and it is frightening that this large company can't use BPAY, this is the third time this has happened where they can't find my money and I am fed up. This kind of problem can't go on!

HELP!!

Paying almost double just to change the date

Submitted by David Wu on Mon, 19/11/2012 - 17:43

Paid $710 for two return flight tickets on the 30th of November 2012 from a travel agent The missus then had a change of heart so I went and change it to the 8th of December.

The lady at the travel agent then tried it online as well as calling Jetstar to see which one is cheaper. To do it online cost $160 while through the phone, the Jetstar staff quoted $400.

I ended up forking out $160 to change the date, which means I paid $870 in total for tickets that would only cost me $556 to buy.

What a bloody ripoff. I understand they're just a budget airline but doesn't give...

I hate jetstar

Submitted by Cameron Sidney Hill on Sun, 18/11/2012 - 14:22

Letter to jetstar below

To whom it may concern,

i am writing in regards to our flights on the 1st of November from Melbourne travelling to Manila, with a stop over in Darwin.

Our problems started prior to even leaving Melbourne, when we were booking our tickets online. Online booking should not be a complicated system, however we were double charged for this trip. We contacted Jetstar immediately to address the issue, in which we spent over 4 hours on the phone to customer service. At this point we were assured we would be refunded, however we had to spend more time...

exorbitant changes to change name on ticket

Submitted by David McCarthy on Sat, 17/11/2012 - 11:21

We booked two seat to Newcastle several months ago, booked on line and paid for. We are off to my wife's Grandmothers 90th birthday.
Jetstar in their wisdom several weeks ago changed out flights.
Due to this flight change it is no longer convenient for me to fly. My wife has elected to go anyway, even though her visit will be greatly reduced. I understand I cant get a refund for my seat, so I called the " no help at all" support line" and inquired about allowing my daughter to take my seat. I even said I was willing to pay for the privilege of this change.
Jetstar...

Should Jetstar be fixed?

Submitted by Richard Jongsma on Wed, 14/11/2012 - 15:09

My partner and I flew Melbourne to Launceston (return) on Saturday J733, flight was supposed to leave at 8:45am, we boarded at 11:45am. It took Jetstar almost 2 hours to find hardcopy manifests so they could board people manually... you would think that a company the size and with the experience they have, there would be a procedure or process in place for such an eventuality? Apparently not!!! I would have thought a hardcopy manifest would be a given with and available for check in staff for every flight?

This as previously stated to you was a day trip, original return flight was...

Mr D Compton instead of Mrs D Compton

Submitted by David Compton on Tue, 13/11/2012 - 20:02

A mistake was made in the names on the booking. Jet Star had the booking as D cpmpton and D compton instead of D compto and Mrs D Compton. I am not a large person and need two seats. I phoned to change the names (the person was in the Philliphines), I was infomed that due to company policy it would cost me $A180 to change the name to my wife.(10 seconds on the computer). My return flight from Sydney was with Virgin who also had the same original wrong names. A phone call and the mistake was corrected at no cost. I have been a regular passenger with Qantas and Jet Star in the past but no...

Lack of customer service

Submitted by Trish Read on Tue, 13/11/2012 - 10:41

Firslt i would like to start with the cabin crew om my flight. They were wonderful and i could not fault them at all.
My problem was i had to fly to Sydney as my elderly father was in Intensive Care after a serious car accident. On my flight there was a very rude obnoxious male who was already on his way to being drunk. He was very load and talking about sexual acts with children sitting two rows ahead of him and elderly people around him. The cabin crew limited his alcohol which upset him and so he starting making rude sexual comments about this staff which were total morally...

Making an honest mistake should not cost you!!

Submitted by Rachael Levy on Mon, 12/11/2012 - 14:55

Have flown with jetstar a few times now and havent had any problems until today...
Booked a flight from Chch to Auckland for Feb next year and while i was booking the flight,it ended my time due to inactivity which was fine.Went to rebook the details and accidentally put in Jan 2013 instead of Feb 2013...
Didnt realise until today and i rang the 0800 number to see if someone could help me.
Turns out it was going to cost me $70 per person per flight to change my date of flight just by a month...that was $280 for it all.Bit steep especially when i only paid $170 for the...

No refund for uneeded service and rubbish charges! - Charity fun!

Submitted by Konstantinos Servis on Sat, 10/11/2012 - 17:01

Hi all,

I created a group on facebook with the full story of my problem (http://www.facebook.com/groups/170149686462338/) but basically the gist of it is that I am sick of having to pay for being tall (for extra leg room), having to pay to for things I did not ask for (and not being able to get a refund) and their practices just stink.

Now I am looking for some fun way to protest JetStar while flying with them as I can't avoid it (something funny printed on a t-shirt or something). Send me your ideas in the other...

Where to start?!

Submitted by Cassie Heneghan on Fri, 09/11/2012 - 18:04

I have had problems with Jetstar before, but this is beginning to top them all. I have been left stranded at an airport for up to 6 hours with no word from Jetstar - yes this annoyed me. I have had flights cancelled and not been reimbursed for money - annoying. I have tried to change flights that have then costed me more to change than what they were to purchase.

I booked flights for my grandparents to travel to see my aunty for Christmas and from the start Jetstar have made my booking process impossible. Firstly, they lost my payment yet it was never returned to my account. I have...

When I thought customer service couldn't get any worse.. I was wrong. Very wrong

Submitted by Julie Chung on Tue, 06/11/2012 - 18:38

My parents purchased flights and made a direct deposit at a commonwealth bank branch for the flights as they did not have internet banking setup.
I called on their behalf to jetstar since they didn't receive their itinerary and was told by customer rep #1 that branch deposits were not acceptable and therefore my parents were required to go back to the branch and get a refund.
The line cut out before I could ask anything further so I called back, repeated the story and was told by customer rep #2 that a refund was not required, but a payment inquiry needed to be submitted online...

Mislead by Jetstar

Submitted by Gary Betts on Mon, 05/11/2012 - 22:33

We purchased 4 return tickets as part of Jetstars birthday sale, we paid extra to allow us to change dates and names on the tickets to give us some flexibility. Well we needed some flexibility and thought, hey it's ok we paid extra to allow us to change our tickets, so to ensure we didn't go over the original cost, we checked Jetstars online prices for the dates we wanted to change to and confirmed pricing was about $20 more expensive per return ticket, we thought that's not too bad so we called Jetstar to make the change and was told that the web price was not guaranteed and it was going...

perth to bali, how bad could it get?

Submitted by Bruce Robert Casey on Mon, 05/11/2012 - 10:34

First there was the 41/2hr delayat perth for our flight to bali.2 days into our holiday we received a text from jetstar saying our flight was cancelled and to call the number on the text.When we called the number it said there is a one hour wait,which is not an option on a mobile in bali.Fortunately the people we were staying with Knew a travel agent in perth who was able to rebook our flights for us except that jetstar only gave us the option of flying home via Melbourne or staying in bali.Reluctantly we had to take this as my wife had to be back at work but it turned a 31/2 flight into a...

Cancellation and bags of nothing.

Submitted by Daniel Raffaele on Mon, 05/11/2012 - 07:29

I had booked my flight to Cairns months ago. I was to fly up on November 12, view the eclipse on November 13 and fly home on November 14. As I had never flown with Jetstar before, I had no reason to believe that they would be different to any other of the many airlines I have previously flown with.

Cue the phone call telling me my flight had been cancelled. I was the offered a choice. I could fly up on November 14, 3 hours after I flew back from Cairns, or I could go on November 8. Since I don't do time travel, I was left with no option but to fly up on November 8. A whole 4 days...

CAIRNS FLIGHT TO SEE TOTAL ECLIPSE CANCELLED - 4 DAYS LATER OFFER REPLACEMENT!

Submitted by Clare Miller on Fri, 02/11/2012 - 18:28

I am a single mother who has saved and saved and was very excited to fly from Melbuorne to Cairns to see the solar eclipse. I've booked non refundable accommodation and transfers. I purchased a flight a month ago with Jetstar who just emailed me a changed itinerary changing my flight to four days later. After the eclipse. I couldn't believe this. When I booked there were many flights on November 11 to Cairns but now there are only two lsited and both are unavailable. Yet Qantas have at least ten flights to Cairns on the same day, most of them with Jetstar as a carrier and are charging $...

Cancelled flight reappears with a new flight number!

Submitted by Philip Virgona on Tue, 30/10/2012 - 21:37

Jetstar, if you don't want to offer a cheap service, then don't!

I booked early to get to see the eclipse in Cairns on 14th November 2012.
I got a call saying my flight had been cancelled.
After only a few minutes of conversation it was established that Jetstar had cancelled my overbooked flight (how an automated seat allocating system can do this I don't know!) and now a new flight had appeared with the same departure time but a new flight number! It was, of course, booked out. I wonder how many of the passengers bought cheap tickets for that one?! My guess is none...

Goddammit I hate jetstar

Submitted by Jeremy Gates on Tue, 30/10/2012 - 19:06

I hate them so much I won't even give them a capital letter for their name. They changed my flight time, and although it may not be the worst story on here, it still annoys the hell out of me. I will be taking my refund thanks and using to buy a flight on another airline, I don't care if it is more expensive!

Apparently my complaint was below 75 words.... hopefully this statement will get me over the line...

The worst airline ever used

Submitted by Laura Davies on Sun, 28/10/2012 - 12:35

Had a wonderfull weekend in wellington with my 10 year old son.That was untill we checked into jetstar for our return flight to auckland,then everything went pearshaped.our taxi was late and when we got to the jetstar check in desk this sour faced drop dead ugly tit of a woman,love to say her name but wont give the pc pusy's anything to latch onto,informed me that we were 3 mins late and wouldnt allow us travel.In my short time of 52 years on this planet i have travelled extensively and have had,internationally,the odd late arrival but allways encounted great airline staff that have been...

CANCELLED FLIGHT

Submitted by Sarah Palmer on Fri, 26/10/2012 - 08:03

Dear JetStar,

thank you for canceling mine and my boyfriend's flight to my mother's wedding today.

Also, thank you for offering to refund our flight price as a measure of 'good will' (NZ $149).
Fat lot of good that is, considering replacement flights today cost us NZ $700+.

Apparently the cancellation was due to a 'strong odour' coming from the plane.
My boyfriend informs me he too will be leaving a 'strong odour' in the plane on our flight back.

DON'T FLY JETSTAR.

Worse than Soviet era Aeroflot

Submitted by Peter Godden on Thu, 25/10/2012 - 18:14

I booked a Friday afternoon flight from Wellington to Auckland for the grand price of $69 for my wife and I - first time we have been anywhere near this pack of conmen posing as an airline.
Shortly after my booking we found that we had to travel on the Friday following my booking so I rang JokeSter to see about shifting the original booking a forwards.
The nice young lady in the call centre said that that would not be problem but it would cost $100 each. I said I may as well go back online and book for $69 each. She then told me the flight I wanted to shift to was $100 and...

Flight changed without consent or notification

Submitted by Matthew Sylvian on Thu, 25/10/2012 - 09:53

I just called Jetstar about a change to my flight they made without informing me. I only found out because a friend had complained about the same thing so I thought I'd check myself. They moved my flight from late morning to late evening, meaning I would miss out on the concert I was travelling to Auckland for. Jetstar "offered" to put me on an earlier flight for a nominal charge of $120! I said I could just re-book myself online for the price of the new flight of $49 and asked, if they could move me to an earlier flight then why did they change it in the first place? The operator then...

Jetstar really tried to rip me off!!

Submitted by Bryan Sloter on Wed, 24/10/2012 - 20:14

Jetstar tired to charge me $400 extra for 3 bags and the original $162.00 for a two hour flight.
I told the agent forget it and went to Air Asia. $222.00 for the same thing.
Now 6 days later I see a new charge on my ATM card removing $162.00 from my bank account.
Jetstar is the biggest ripoff I have encountered in years.
Please do yourself a favor and don't use them.
I can't believe charging people for something that they don't use.

Try And Beat This Classic

Submitted by Dean Fitzpatrick on Mon, 22/10/2012 - 21:43

Im sitting in my lounge its 2030 pm on the 22/10.12 in Alice Springs my phone rings its my mate ringing from Bangkok airport, mate i thought you were back in Darwin i said to him. Okay he says i agree Shitstar are a joke he's first flight from Bangkok to Singapore was cancelled so they put him on the 7pm flight which still gets him into Singapore to connect to he's flight to Darwin. Wrong they then cancel the Singapore to Darwin flight so he's now stuck in Singapore.
I have been on this site a few times and have said the Darwin Singapore route has massive problems and that...