Don't Fly Jetstar A place to share your Jetstar complaints.

Jetstar Complaints

Flight from Sydney to Adelaide

Submitted by Anita Grahame on Sun, 18/02/2018 - 18:09

Hello,

I would love someone form Australia to call me so I could receive some old fashion service and compassion I had been told my stepfather had 24 hours to live this morning so I booked to early flight on the 19/2 so I could see him in time
when I received my itinerary the date said the 19/3 a mistake was made with the date. I am sure I had in FEBRUARY not MARCH, I rang and got a Pilipino operator (Langdon)who said he could change it for 3 times the amount of the previous fare,
While he was talking to his supervisor about this I got a phone call from my stepfathers...

vihanga senadeera

Submitted by Vihanga Senadeera on Sun, 18/02/2018 - 09:40

A shitty company literally robbed me. I wanted to change my flight to the next day which was scheduled 3 weeks ahead. The original flight ticket was $39 and the difference to be paid is $20. On top of that, I have to pay $100 per person as changing fee. this is ridiculous. I will never fly with them. We booked flight tickets for 4 people. so just to change the flight they asked me to pay $400.I can buy new flight tickets just for $300. Tired to call the contact centre, after wasting about 30 minutes of my time, they didn't even transfer me to a supervisor. everytime I asked, they told the...

Cancellation and no refund

Submitted by Christine Weir on Wed, 14/02/2018 - 22:40

My two daughters were booked on return flights Perth to Melbourne. Outgoing flight was cancelled. They were given a few options and then after initially deciding to cancel and refund they were told there was another later flight to Melbourne. So they were booked in to that. However the really smart assistant still cancelled their return flight. They had to pay for another flight back plus extra for baggage. Two Uni students out of pocket by about $270 each. Poor show Jetstar.

Auckland to Napier after 24 hours plus from Spain.

Submitted by Jacob Marley Statler on Wed, 14/02/2018 - 17:34

My in-laws have been travelling from Spain over the last few days to arrive in Auckland. They were due to fly jetstar to Napier after this arduous ordeal. I joked when going to pick them up that they might cancel as they did with me the last time I flew with them. (I NEVER FLY JETSTAR). I got to the airport and they had cancelled. They offered a bus from auckland to Napier. Awesome journey. They said tower issues. What they mean is that they were late and couldn't get out in time.

Mr Alan Ackroyd

Submitted by Alan Ackroyd on Mon, 12/02/2018 - 11:02

I have just returned from Bangkok on JQ30 on the 10th febuary a 9.25 pm flight. As I had extra baggage for this trip a charge came with it . Thinking I was being charged 1400 bht $56 au. Only to find out when checking my bank account I had been charged $570 au. I have spoken to JET STAR and was told no refund and they basically have no cap on what they charge at the counter. It's a joke and a disgrace that they can get away with this. $28.50 PER KILO COST MORE THAN MY FLIGHT TICKET

A company of liars and thieves by omission

Submitted by Leanne Mcmullen on Sat, 10/02/2018 - 18:14

My friend and I tried to book a return flight to Honolulu on line with Jetstar. We made the booking toge.. ther at the same time with identical extras. When we got the costings hers were $180.00 less than mine. When I questioned this I was told tough luck put up with it. Also we were not given our combined costs until 24 hours after my friend had given Jetstar her credit card number. Isn't that illegal as they can take whatever they like from her credit card account? Just beware.... never ever use Jetstar and we have not even got to the airport yet

COST OF CHANGING FLIGHTS

Submitted by Peter Stevenson on Thu, 08/02/2018 - 09:54

iIn October last year I booked and paid for 2 tickets to the Gold Coast that were advertised thru email. Circumstances have since changed and we wished to postpone the trip. Tickets cost $386, but when I contacted Jetstar and asked about changing dates they wanted $428 extra to make the changes which is the difference between the Starter fares I paid for on special and the normal fares that apply. I realise that this clause is buried somewhere in the Terms and Conditions but I believe that this is just gouging on the airlines part and truth be known it is probably common practice and...

Complaint in Verse

Submitted by Doug Robinson on Tue, 06/02/2018 - 05:44

Rosie: Your insightful verse has inspired me to suggest a poem contest to document Jetstar's many and varied shortcomings. I'm not much of a poet, but offer the following:

There once was an offshoot of Qantas,
With fees hidden well do they haunt us.
Jetstar baggage police,
Have a mandate to fleece.
Then respond to complaints just to taunt us.

Have some fun with this. I'm planning to submit this, along with a concise explanation of Jetstar's deliberately misleading documentation and usurious baggage fees, to a major Sydney newspaper. Wish me luck!...

DON'T BOOK JETSTAR

Submitted by Rosie Walubara on Sat, 03/02/2018 - 11:37

DON’T BOOK JETSTAR

Don’t book a ticket on Jetstar I warn
Avoid their poor service and awful scorn
I’m not alone, there are thousands more who
Suffered the same and can vouch that it’s true

Don’t be misguided, it’s not a good deal
You pay for each seat, checked bag, and meal
They might lure you in with their flights so cheap
Costs unexpected will set you back steep

Arrive at the counter, join the long queue
Sometimes there is only staff one or two
Line up at check in with staff working slow
Passengers tired and...

claiming compassionate cancellation

Submitted by Mark Holland on Fri, 02/02/2018 - 12:28

Just been advised by doctor not to fly for a few weeks ,have certificate stating the reasons applied for compassionate cancellation and got told no.this went on for 30 mins with no compassion shown at all, Jetstar are unhelpful and do not show any compassion ,I am 66 yr old pensioner and do not get ill to dodge paying for anything .This is a disgrace from Jetstar as am not looking for refund just to change booking without all the fees

Thrown Off a Flight from Singapore to Manila for expressing my disability needs!!!!

Submitted by Rupa Chandrashekar on Thu, 01/02/2018 - 05:43

On January 1, I was traveling from Singapore to Manila,
Philippines. This was, in fact, the worst travel experience in my life having traveled
for all my life to more than 75 countries and hundreds of major and budget airlines.
I have never seen such horrible behavior of airline staff towards disability.

At check in that day, I confirmed that my wheelchair would be at the gate in Manila. I
had also filled out the form for wheelchair assistance and informed the airline
about my needs a month prior. After getting to the gate, I told two of the ground...

Computers don't work.I hope the aircraft are better

Submitted by Nigel Hamley on Mon, 22/01/2018 - 08:55

I have tried eight times to "manage my flight" and cannot connect to Jetstar> There is nothing wrong with my computer just the crap Jetstar service that we are all too familiar with. I have NEVER come across a business that is so poorly managed and to supply the service(if you can call it a service) little Alan Joyce got paid $25 million last year.Daylight robbery

Never fly with Jet Star as they are the worst service provider as compared to other airlines

Submitted by Deepak Nainani on Sun, 14/01/2018 - 15:47

Dear Team,

I had booked the tickets from Bali to Singapore for 1st December 2017, but as everyone is aware that there was a volcanic eruption in Bali and Bali Airport was closed so all the flights to Bali was cancelled. As i could not reach Bali so had given the request to cancel all my bookings to my travel agent. Its been a month i am following with Akbar travels as had done the booking through Akbar travels but now they are stating that Jet star has rejected the refund claim. I don't understand when all other airlines have refunded the amount then WHY Jet star has a problem? Due...

Irresponsible at customer's satisfaction. Worst service.

Submitted by Michelle Limanjaya on Fri, 12/01/2018 - 12:32

I had a flight previously from Sydney - Goldcoast at 9 Jan 2018, 6 PM and a return flight from Goldcoast - Melbourne at 11 Jan 2018 in 11 AM.

At first, SYD-OOL flight was delayed for an hour and that was totally fine. But suddenly it was cancelled due to the weather even no longer after that the rain was stopped. I was totally understand about it, but this is the 2nd times I chose Jetstar and both was cancelled their flight with several reasons.

I expected something that Jetstar gonna be offer to their customer for their satisfaction.

They offer the next day flight to...

Company of thieves

Submitted by Geoff ジェフ Hughes on Wed, 10/01/2018 - 10:08

Completely incompetent idiots of jetstar don't give a single care about throwing people's personal belongings away. Instead of giving me a rechargeable battery that i forgot in my checked bag, they wasted a ridiculous amount of time making me sign papers saying they will throw away my stuff and then delaying my flight

Are they serious ?

Submitted by Kurt Pauwels on Fri, 05/01/2018 - 22:35

We live in Bali, so have used Jetstar regularly.
Currently we are travelling through Australia and that includes 4 Jetstar flights (Perth to Adelaide, Melbourne to Hobart, Hobart to Melbourne and Melbourne to Ayers Rock)
These 4 flights for myself, my wife and our 8 year old daughter has now costed us approx.. 3,661 AUD which is madness.

Today we missed our flight from Hobart to Melbourne. Now most airlines would offer us seats on a next flight, especially one where there are many empty spaces as was the case today.
Jetstar did not do that, not even at a penalty,...

Domestic flight

Submitted by Olo Milo on Thu, 04/01/2018 - 09:02

it says 1/2 hr check in before boarding. got to the machine 35mins before hand, and they said its closed. what is this trying to rip off people. i think somethings going on here, jetstar is playing dirty here scamming peoples money. the flight is 12noon got to the machine at 25mins past 11 and said it closed. pls somebody explain before i go further

Suggestion: Potentially Useful Email Addresses

Submitted by Doug Robinson on Fri, 29/12/2017 - 15:50

Here are a few additional email addresses that may be useful for contacting staff at Jetstar, Qantas and U.S. DOT (for complaints relating to flights to/from Honolulu):
1) Top Jetstar Customer Care Staff: executive.care@jetstar.com
2) Jetstar CEO: gareth.evans@jetstar.com
3) Qantas Chief Customer Officer: oliviawirth@qantas.com.au Note the absence of a period (.) between first and last name.
4) Qantas CEO:...

Honolulu horror start thanks to Shitstar

Submitted by Svb Dobb on Fri, 29/12/2017 - 10:16

We had our flight cancelled ( engineering problems) hours before take off after already clearing customs and sevetal security checks to be left to collect luggage and make our own way back up to service desk and had to line up behind those who arrived well after us to be told no flights for 4 or more days and no certainty even than after initial excuse saying delayed 24hrs . Only option was to take a refund and rebook and be an extra $3000.00( with guess who Qantas!) out of pocket to get us there in time for connecting flights for rest of 1month US TRIP . Fortunate credit card could cover...

Copy of Very Prompt Response From U.S. DOT

Submitted by Doug Robinson on Fri, 29/12/2017 - 05:25

The note below was received from the U.S. Department of Transportation 2 days after my complaint was filed on 26 Dec. Since the DOT compiles the frequency of these complaints, it would be very useful for ALL HONOLULU COMPLAINTS to be filed with the US DOT at this link: https://www.transportation.gov/airconsumer/file-consumer-complaint

U.S. DOT Response to 26 Dec 2017 Complaint:
This responds to your communication regarding the airline issue. The U.S. Department of Transportation seeks to ensure...

Itinerary Issues

Submitted by Deb Cashion on Thu, 28/12/2017 - 16:33

I booked to fly my son Hobart to Sydney over three months ago on a custodial change over. The cost was $300 one way. On booking I received an email that was titled "Your Itinerary " but it only contained a tax invoice. I needed a formal itinerary as the flight was a custody issue, my son is autistic and wanted to know in advance the details and I was moving him with extra and over size baggage which I would pay for 48 hours before once my ex had weighed and measured the items. I requested again and got another tax invoice. I went to the website and pop up chatted to a agent. Another...

(Usurious) Escalation Ratios for Jetstar's At-Airport Baggage Fees

Submitted by Doug Robinson on Wed, 27/12/2017 - 14:20

The following analysis documents the increase in Jetstar at-airport baggage fees as compared to pre-paid baggage fees, for Jetstar's Sydney to Honolulu route. Note that for very heavy bags (40 kg) the increase in fees is over 1000% (i.e. more than 10 times the price) for the very same bag paid for at the airport as compared to one paid for at the time of purchasing your ticket. Note that the table formatting didn't copy well from Excel ... hopefully you can follow the logic / analysis. All are in Australian$.

Baggage Weight (kg) Pre-paid Fee (P) At-Airport Fee (A) Fee...

Good ole Jetstar... u have done it again !!!

Submitted by Glenn Smith on Fri, 22/12/2017 - 11:11

This aresole airline has done it again, this time their racist non helpful staff stuffed around 4 passengers ( 2 adults and 2 children ) long enough at Sydney airport that this "missed" their flight. No flexibility... the poor people have limited or no english and were tortured by the bitch at the Jetstar counter who took great enjoyment over seeing them miss their flights...

merry xmas Jetstar