Jetstar Complaints

I bought Jetstar’s return tickets (Jakarta-Hong Kong via Singapore) for my family holidays (5 people) May 24 – 29, 2014. After long period of times, I got an email which told that our departure flight from Singapore to Hong Kong was changed from 6:30 into 10:15, which mean the transit duration became longer and I would be touch down Hong Kong at noon (2:30pm). I already disappointed with this notification since I already arranged my schedule and bought all the tickets during that long period of times since I booked the flights. Within this delay departure, I sacrificed some destinations of...

I booked a flight with JetStar on the 3rd of January 2014. I chose Jet Star because the flights they were offering at the time were the times I wanted to fly. On the 4th of May they emailed me to advise me that the flight times had changed. The new flight times were simply not convenient. Leaving two hours earlier on Sunday the 3rd of August, meaning I would have to get to the airport at 5am as opposed to 7am. The returning flight was changed from 11:55 am to 8:30 am, again meaning that I would have to be at the airport around 5am. I only chose Jetstar because of the flight times. There...

Sounds to me like the LCC advertise cheap flights, then if they don't sell well, they change the flights (stuff people around) so to maintain they don't lose anything. An Ombudsman needs to be allocated for these companies, to make sure they're not ripping people off. My mother has just been told, a 2nd time, that her flights have been changed again. She's flying Syd to Perth return in Aug (fare bought Dec 2013), originally a "sale fare" directly to Perth. She then was told last month there were changes, and she would need to fly via Melb, adding an extra 3hrs each way. She has now just...

I would like to complain about my recent flights on board jetstar. The first flight I was on apparently wanted to leave early so although I was there one hour before the flight (required time is 25min) I had to run with all my bags, my three year old and carrying a one year old. Then when I got to the gate that was doing its last call the staff were incredibly rude I asked for help with my bags and I was told I would be fine and to get on the plane. Then the plane that I had to run to because it wanted to leave early Sat there until well after the time it was originally supposed to leave...

DELAYED FLIGHT TWICE for the same 9.50pm flight.

JQ567 late night 9.50pm from Birsbane to Melb. The only flight I can catch with Jetstar after work when I rush from Toowoomba (1h 45 min drive) to the brisbane airport.

The first delayed flight was Thursday 24th April was due to arrive melb 12.25am. My poor brother in law had to come get me from the airport waiting till 1am! And there was a false alarm for my sister to be due for labour with her first baby. She has been in a stressful time and thought was going into labour and was the biggeststress when her husband and her...

Hi, writing to you about the shocking 'customer service' we received at the service desk at auckland domestic airport last night.

The flight my girlfriend and I were on from queenstown to auckland was initially delayed 30 minutes giving 20 minutes to disembark our flight and re-check in for a auckland to wellington flight, we explained this to staff in Queenstown and told would still be plenty of time.

The flight was then further delayed so that would now miss the check in time by the time we got to auckland, again we explained to a staff member at the gate and she said not...

I Struggled to get my refund for a flight that Jetstar cancelled.
Finally got the refund after 6 weeks and heaps of phone calls and emails plus $100 flight voucher for my inconvenience.
I gave up on calling "customer service' in Manilla and found a few email addresses on this website so sent them off with my complaint, received an email almost immediately apologising and advising they would tell the Finance Dpt to make my refund a priority...I had the money back in my bank account within a couple of days
Satisfied Customer

Arrived at OOL on Sunday 27th April to discover that our flight to MEL had been postponed for 6 hours! Technical issues.... like you can have any argument with that. However I cannot comprehend that there was no other plane available from BNE or SYD and that we had to wait for another to come up from MEL.

Of course we received no notification at all of the delay. The staff at the airport tried to make out that it was our problem for not receiving a text message telling us of the delay. I confirmed with her that all our mobile numbers were correctly on the booking but again...

I just reached home and decided to post same complaint regarding broken luggage. I think for everyone who took Value air or Jetstar flight from Singapore to anywhere should be aware about this issue.

I took Valueair flight from Singapore to Surabaya with code VF 249 18.50 (24 April 2014) with my mom and grandma. As included to our ticket, we have bought 15kg baggage for each of us and we checked in 4 our baggage in the counter. 1 antler luggage (24 inch), 2 elle luggage (cabin size), and another customized bag with same size almost as big as the antler luggage. At around 20.00 (8pm...

I was supposed to go from Bangkok to Singapore to Darwin on March 17 and then after five hours in transit board a connecting flight to Dili in Timor Leste to attend a business meeting.
Before buying the tickets we made sure with the Australian embassy that I do not need a visa for Australia since my transit time in Darwin airport is less than eight hours.

However, after reaching Singapore the Jetstar counter clerk refused to allow me to board the plane because I did not have transit visa for Australia. All my objections that I do not need one did not have any effect. The clerk...

I fly regularly , and book my flights online without a problem .
Recently I booked a Friday frenzy fare for myself and girlfriend from Mackay to brisbane from my iPhone , first of all it took 3 attempts because there site kept timing out.
4th attempt booked flights , we received a change of flight notice a week later on checking this I noticed the flights had reversed brisbane to Mackay rather then other way around , not sure if I was going crazy I asked around this had happened to another person we know .
I contacted the booking line in the Philippines by the sounds of...

On the train from Katoomba to be at "Shitstar" at least one hour before departure.
No phone service in the tunnels.
Got halfway down, got a voice message from some ineligible bloody Asian which I had to listen to 4 times as I could not comprehend any of the gobbledegook ...except the end!
"Have a nice day" I reckon it stated !!!!!
With only 2 hours left to get to the airport from the train.....THEY HAD CANCELLED MY FLIGHT!!!!!!!
As I live in Tasmania, and my partner had booked the flights online, I urgently phoned her to help.
NO!!!! "Shitstar" would not...