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Overcharging for Baggage

Submitted by ZuMei Toh on Sat, 18/05/2013 - 21:19

Here's my story. I've read this page but I didn't know how bad JetStar is till I experience it myself. The flight from Singapore to Phuket was perfectly fine, no problem at all.

However, on our return trip on 16th May 2013, they almost overcharged us! We bought 20kg check in baggage, and their machine initially showed 23.4kg, after I shift my luggage a little, it read 23.1kg. Then, they moved my luggage further in, and it ended up as 25.3kg, and we were told we had to pay 600bhat per 1kg, which means they will be charging us 2400bhat for extra baggage. Ok fine, so they said they...

Jetstar failed to follow their own terms and conditions

Submitted by Thu Tran on Fri, 17/05/2013 - 16:43

The problem is that I had purchased these 2 tickets with the ‘Plus Bundle’ added to the standard fare. The ‘Plus Bundle’ was advertised for a ‘FREE CHANGE NAME/DATE’, and that was the reason why I had purchased it because I wanted flexibility. I realized I cannot travel on the 15th of March 2014 and saw a ticket on the 16th of March 2014, so I went ahead to buy it thinking I can change the name on the 15th of March 2014.

So, on the 16th of March at night, I called the call Centre in Manila to make changes because I would like to change the name. Mark picked up the phone, I explained...

First time booked jet star and never booking again...Jet star does not follow their own rules

Submitted by Abha Dalmia on Sun, 12/05/2013 - 22:02

My flight was suppose to be at 6:50 on may 12th 2013. I arrived at the check in counter at 5:52. It was writen everywhere that check in closes 40 minutes before flight time. The rude check in lady said that it was closed. When questioned why it was closed even though the rule is 40 minutes, she gave lame excuses like its an international flight. I mean really, have you heard of a domestic flight in singapore? from singapore to singapore. Hillarious.
Its pathetic. It's the first time I booked Jet star. never again.

7 hour delay

Submitted by Mike Hartley on Fri, 10/05/2013 - 19:36

Was heading to auckland for the tool concert and booked a jet star flight due to leave at 12pm the concert started at 6.30pm we got on the plane at 7pm, once in auckland got speeding cab driver who got us to the gig right on time for the main event no thanks to jetstar. Allso wrote this. Time can not be erased and i will not be amazed , if im waiting here on this chair,while you sit there and do not care, you let me down and this is why your plane is one i will not fly, so take ur ineffectual work away cuz air nz now gets my pay

7 hour delay

Submitted by Mike Hartley on Fri, 10/05/2013 - 19:36

7 hour delay

Submitted by Mike Hartley on Fri, 10/05/2013 - 19:35

Can I use your logo please?

Submitted by Charlie Wilson on Fri, 10/05/2013 - 13:12

Hi DON’TFLYJETSTAR I am writing to ask if I can use your logo on a t-shirt please?

I too have been through the Jetstar bull#$^t process of trying to get decent service from them and once again they failed miserably.

No service, no compensation, no apology… just crap over and over from them.

To say I am pissed off is an undertatement!!! I have already voted with my feet (I will never fly again with them) and now I would like to vote with my clothing! Lol. I have therefore bought a Jetstar t-shirt and will have it professionally modified and then wear it every...

Customer Service - No such Thing

Submitted by Timothy Moon on Mon, 06/05/2013 - 11:19

We arrived at Ballina airport, with no staff at the Jetstar counter, and soon joined by another in the queue.
After waiting for a while, we decided to try the kiosk. Our wait had taken us inside the 30 minute arbitrary cut-off time. Proceeded through security to try and locate Jetstar staff. Made contact before the flight was even called, to be told the flight was closed and we would not be permitted to board. Questioned the manager the basis of the decision, to be advised it was at the discretion of the manager. Charged a $100 transfer fee to a flight from Coolangatta. Rented a car...

Result of my law suite against Jetstar

Submitted by Amir Taefi on Sat, 04/05/2013 - 11:34

In February I described on this web site a long and arduous fight that I was having with Jetstar regarding rescheduling my flight. You can get the full details by looking up my entry on 09/02/2013 titled "Wish me luck". In brief back in September 2012 I purchased a return flight from Brisbane to Melbourne for 31 march 2013 (ie over 6 month later). Jetstar rescheduled my flight on 3 occasions totalling almost 3 hours. I wasn't given a choice and a refund was out of question. Their attitude was either accept the change or loose your money. No if, no buts !. I was given the same arrogant...

Class Action Law Suit

Submitted by Steve Pond on Fri, 03/05/2013 - 08:40

I think the only possible way to get any attention from Jetstar is to start a class action against them to help get money back that they have stolen from people.
If you have documented evidence & would be interested in a class action against Jetstar please comment to give an idea of numbers to get started.
The larger the numbers the better it will be but once you go down this road it must be followed up.
I'm certain there will be thousands of customers that have been ripped off & want justice.

Class Action Law Suit

Submitted by Steve Pond on Fri, 03/05/2013 - 08:40

Cancelled flight, Lying staff, Lost bags, Useless call centre, Misleading facebook staff, $1600 cost to us, JETSTAR ARE THE WORST

Submitted by Ash Phillips on Thu, 02/05/2013 - 14:32

PHUKET
Wow, This Company are the pits of the earth. I cannot understand how they are not disbanded and fined beyond belief. Our story is awful. There are four of us, including a 13 year old girl.
On Friday 26th April we had a 9.45am flight from Phuket to Singapore cancelled at 9.40am, after we had all checked in.
At 10:30am No announcement has been made but a few of us are at the desk asking what is going on and we are told the flight is "indefinatly delayed"
Those of us at the desk were told there were four flights available.
12pm Tiger (buy a ticket and be...

Poor call centre officer and excessive charges

Submitted by Hoo KokWei on Thu, 02/05/2013 - 03:14

We booked 2 flight tickets initially via Zuji.com(SGD950). Subsequently decided to change our return flight. We called to request for change via the hotline. It was quite unpleasant to find out that there would be SGD120 for making the change. At the same time the officer also "threaten" that if we need to pay extra to ensure that we can have seat beside each other. We went through the mental torture to learn that every single things involve charges, eg, for paying the charges with our credit card also subject to additional SGD15 fee.

Unfortunately this is not the end of our...

20 days and still no compassion

Submitted by Geoffrey Charle... on Sun, 28/04/2013 - 16:38

Jetstar cost me an
EXTRA
$771.00 for compassion flight.

Existing flight to Singapore already booked and paid. (NFQNXH 29.12.12)
Received news wife’s father is dying.
o The compassionate reasons for the flight changes were mentioned.
o Changed date of flight Darwin to Singapore and booked and paid for onward flight to China.
o Paid extra for change of flight because did not want to wait for Jetstar 72 hour reaction to ‘compassionate reasons’.
Received news wife’s father is dead (in fact mistranslated - almost dead) come asap.
Changed...

Been stuck in this tin can on the Tarmac for more than 1 hour.

Submitted by Carlene Spiteri on Fri, 26/04/2013 - 02:19

It is now 12.10 am, we boarded this flight at 10.30. Just before we're about to take off they tell us their I'd a short delay. The plane door won't lock. So we're stuck on the plane till its fixed. They announce they are offering complimentary refreshments. All they give us is a glass of water, like what about some peanuts. Ah joy we just been informed were going to depart in the next hour.
Lets hope we do take off and the door stays shut during our flight.
LOL guests are suggesting they are tying it closed with an okky strap.

Have you signed the petition against Jetstar's credit card surcharge rip-off yet?

Submitted by Klaus Bartosch on Tue, 23/04/2013 - 13:13

Hi,

I hope you all don't mind me posting this here, but it would seem from reading this site, that there are lots of folks here with gripes about Jetstar, so this post seems fitting.

Early April I posted a petition on change.org protesting against Jetstar's extreme Credit Card Surcharge which averages at 20% to cover a cost that actually costs them less than 1%. You can read the details of the petition here. It now has over 42,000 signatures and is growing. Wow, what a rapid response.

...

jetstars facebook page

Submitted by Jeffrey Nathans on Sun, 21/04/2013 - 13:59

so i go to jetstars facebook page for a week and i notice that most of the comments and or help offered by amanda (jetstar) tim (jetstar) and others are just copy and paste replies. So i ask amanda if shes in australia or like the rest of the useless customer care for jetstar, is she really in manilla. So now im blocked from the jetstar page like many others that have a comment or question. Anyway, Here is something i dont understand, I logged on to jetstar live help and asked if i upgrade my starter fare which was 500 bux, so i can earn FF points and get a meal at a cost of $55 per...

Non-refundable policy is legitimised theft.

Submitted by Alfred Urbaniak on Tue, 16/04/2013 - 19:56

Please be very careful when booking/flying with Jetstar folks I have a story to share with you.

I paid for 3 flights for my wife and I to fly from Sydney to Darwin, Darwin and return to Sydney.

The dates of the flights are May 6th May 15th and May 24th, 2013

My wife has not been able to join me in Australia so I contacted Jetstar today April 16th, 2013 to advise them that I no longer will be needing those seats and for them to resell it to other customers thereby expecting a refund.

I was informed that the tickets are-non refundable and I blew a gasket to think...

Pay for Leg room and dont get it plus less

Submitted by Steve Pond on Sun, 14/04/2013 - 20:19

On a recent trip from Darwin to Singapore of which I had payed extra for extra legroom seats, we were refused these seats and given normal seating on the way to Singapore & had to argue with ground staff at the check in counter in Singapore for 30 minutes & customer service via phone after ground staff refused to do anything on the return leg of our journey. Customer service argued for another 30 minutes trying to tell me I had not booked or payed for extra legroom, so if that's the case, who has taken my money from my credit card and not booked the seating?
We also had...

CHANGED FLIGHT COST $500 EXTRA

Submitted by Jason Smith on Sat, 13/04/2013 - 18:20

This is what I sent JetStar:

Listen here JetStar your flights aren't cheap so don't make it look like we get what we paid for we paid $700 to fly 1 hour 25 minutes from Sydney To Gold Coast My Wife and 3 kids. We do not have passports since we are not regular travelers so we decided to go to Gold Coast for a holiday. Thinking we where booking a domestic flight they would all depart from the domestic terminal No Shit? Actually they depart from the international terminal funny one international terminal and a domestic terminal we are flying domestic obviously we would expect to be...

Cost of correcting booking error same price as new flights

Submitted by Free Raine on Fri, 12/04/2013 - 20:23

A couple of days ago I booked a flight from Gold Coast to Melbourne for 25th April. The webpage was running slow & kept freezing up. When the booking confirmation finally came up it said 24th April, and the flights were $119 each, not the $99 flights I'd attempted to book. (I'm not sure whether this was due to a glitch in the website or if I clicked on the wrong button by mistake due to the website issues I was having). I immediately called to attempt to correct the booking. I didn't mind writing off the $40 extra I'd paid, I really just wanted the date corrected. Although they...

CANCELLED FLIGHT and long wait for refund...more than a month and still waiting!!!

Submitted by Mercado Sarah on Mon, 08/04/2013 - 10:58

OK the nightmare started here. I got an email from JETSTAR saying that there has been a changes regarding my flight. I rang JETSTAR and the staff told me that the reason for the changes because the flight from Sydney to Darwin on 22th April had been cancelled totally thats why they will have to move my flight to 25th April 2013. I did not agree with that because that flight means travelling for 3 days for me because of stopover in Singapore and will have to wait another 14 hours for my next flight to Manila from Singapore. The staff and me agreed that the best way is just cancel my...

FIFO-CHANGED FLIGHT SCHEDULE-UNACCEPTABLE

Submitted by David Hull on Thu, 04/04/2013 - 06:26

Let me paint the picture...
I am a Fly In Fly Out miner working in the Bowen Basin (Site is about 200 K out from Mackay). My usual routine is to fly into Mackay then bus out to the site, work 7 days then obviously do it all again in reverse. The bus trip from site takes about 2 1/2 hours dependant on roadworks/traffic etc.
Jetstar contacted me about a change to my schedule, The flight in question was booked for a 10:15 AM departure, Mackay to Brisbane. the bus transfer from site leaves at 7:00 AM- 2 1/2HR trip to be at the airport by 9:30 AM check in- no problem... you would...

Cancelled flight

Submitted by Jo-Ann Kruger on Wed, 03/04/2013 - 13:11

My husband and I were booked on flight from DeNang to Hanoi Vietnam with Jetstar. I received email two days prior to flight stating it had been cancelled but rescheduled for following day. As we were actually at DeNang airport I went to Jetstar counter to ask for refund as the next day was not suitable as we had a tour booked in Hanoi accommodation paid for and did not want to miss day of tour and pay for more accommodation. It took a lot of explaining that I wanted refund as the girl kept saying it was rescheduled, we had insurance from Jetstar as well so we were fully covered for refund...

JOKESTAR's Deceptive Add-Ons and Marketing. Jokestar dictionary: Passenger - "Self Loading Freight'

Submitted by Peter Clark on Sat, 30/03/2013 - 10:19

First, lets deal in facts. Jetstars own CEO discloses that the revenue from Add-Ons now exceeds its TOTAL PROFIT. Second, without the deceptive way of 'fitting up' customers by pre-selecting Add-On's for them, they would not earn enough revenue to continue in business. Third, deceptively charging passengers for these, plus the revenue from addional ticket sales through passengers making non-refundable errors in booking or arriving 1 minute late at check-in, Jetstar would not exist.

Simply put, Jetstar is in the business of earning revenue and profit for its shareholder (Qantas...