Jetstar Complaints

Thanks to Jetstar, for ruining the beginning of my holiday to the US. My original flight booked for 4:30pm was delayed till 6:25pm which would have been cutting it close for my 9:20pm flight with Hawaiian to Honolulu from SYD. So staff kindly organised for me to board a flight departing for MEL at 5:40pm from the international airport. However, upon boarding this flight and departing the terminal we were then delayed (paperwork, tech fault, luggage missing from manifest, etc) for almost 2 hours...stuck on the tarmac! Flight attendants that spoke broken English and conveyed no sympathy for...

Sorry if this is a bit off-topic. But considering that I've posted on this website before about Jetstar's abysmal performance (note that I don't fly Jetstar any more), I thought it would be nice to share the different (or should I say, diametrically opposite) response I just received from Virgin Australia.

Dear Mr ...*Bird*,

Thank you for replying to my email.

Mr Bird, I would like to again apologise for the poor experience you had on your recent flight to Melbourne. After looking into your booking again and consulting my supervisor, I am happy to inform you in light...

Jestar is a horrible airline. Actually all airlines are horrible because most of their staff are half dead, rude and just awful. Had an experience with this woman from Jestar in the check out section. My father had bought duty goods from a different duty shop other than those in the airport, and she wanted to check the contents inside. He bought it from Galleria Duty Shop in the Rocks, Sydney. Now, my father has been on flights for at least 5 years, and knows the process, but this woman, she was so rude she wouldn't let my father check out because she wanted to check the contents. She is...

On Saturday 9th March my wife and I flew form Perth to Adelaide on the Jetstar flight JQ975 of 3:55 p.m. We sat on 3E and 3F. My wife was sited on the window side while I was on the middle seat. On the left, next to me, was a gentleman who coughed all the way to Adelaide without ever putting his hand or a handkerchief in front of his mouth. I said to my wife that this coughing man was worrying me - how right my worries were! By Tuesday 11th March, I had a sore throat, a runny nose and a horrible cough. Ten days later and I still have a runny nose – however less – and cough that doesn’t...

My wife and i are going to Bali for a friends wedding. We got a great quote from a friend in the travel agent business. I said who will we be flying with. Wife said jetstar. I said how much more for another carrier? she said $70 each. I said lets pay the extra $140. Then we lived happily ever after. the end. and here is a sentence to make up the 75 words. But then it was still too short so i added this sentence.

I received a call from "Rocky" (XRTA04) at Jetstar to say that there had been changes to our flight number.  Whilst on the phone I asked him to confirm that we have the booking for both myself and one infant, plus my husband and one infant in an additional seat with a car seat (provided by Jetstar).  Rocky told me that on our booking there was only myself and my husband with seats and two infants on  our laps, which was not what was originally discussed with the original booking agent.  When making the booking I was told that because there was not a bassinet available on this particular...

Months ago I booked flights for my husband and myself out of Newcastle on the morning of 7th June, 2013, 9.20 am. We have family on the GC and we all needed to attend a solicitor there with regard to some family issues. We have a lunch time appointment arranged. Yesterday afternoon I received an e-mail from Jetstar advising that our flights had been changed. We are now booked on a flight leaving Newcastle at approx. 5 pm. Our plans are now in a state of disarray. I will never book with Jetstar again. I now understand why my local travel agent refuses to use them either domestically...

Last Saturday night I boarded a return flight from Sydney to Melbourne. The flight attendant barked "turn your phone off" as I was in the process of doing so. He returned to my seat and rudely told me that next time I should turn the phone off in the terminal before boarding the aircraft. There is absolutely no need to speak to customers in this manner. The aircraft was still boarding passengers and I was trying to do the right thing. Appalling customer service.

I had booked a return flight online for my husband and myself to fly to Brisbane to his his elderly mother who is 80 yrs old, as recently had lost my son due to a motor bike accident. So to get away decided to fly to Brisbane on the 1st March for a visit. In the meantime, an uncle has died and the funeral is on the day we are meant to fly out. I asked Jetstar to change the booking to a later date, that was no problem. Then I was asked to pay on top of what i have paid and extra $352. What the F%@K...they said that they have a compasoniate thing there, and I have to supply a death...

Hi Folks,
There are many of you on here expressing dissatisfaction about the unfairness of your experience with Jetstar. I am proposing that we do something about this...as you can see by reading the sorry exchange below with the CEO's of Jetstar we are wasting our time waiting for Jetstar to provide a solution. If you are interested in taking this matter to VCAT as a joint action please private message me. I will cough up the $32 to lodge the application but I will need your time and experiences. This message will be posted on Don't fly Jetstar so you will be still able to...

We are going out to watch England in New Zealand, we booked a flight from Auckland to Dunedin in June 2012, in December 2012 they cancelled the flight and offered the day before or the day after, neither were any good. They then put on a flight on the day we arrived from K.L. but that flight would not have allowed us enough time to get the new flight, despite constant emails, tweets which seem to work enough for them to email me asking for details which they never do anything about, we still have not received a refund. I have now complained to the New Zealand CAA. Any advice from locals...

Be warned, be extra careful when booking flights - I inadvertently booked a return flight for my son and grandsons on the 26th April from the Gold Coast when it should have been booked for the 27th, the same flight my daughters and other grandchildren are on. We are all travelling up to the Gold Coast on the same flight.
It was a simple key stroke error and on checking our itineraries yesterday i realised the mistake I have made. I rang Jetstar only to be told they could only deal with my son, even though I made the bookings. He rang them to be told it would cost him $600 to...