Jetstar Complaints

NEARLY one in four Jetstar domestic flights departed late in the past year, making it the worst airline in Australia for late-running planes.

The low-cost carrier's big sister Qantas was the best when it came to on-time arrivals and departures for the fourth year in a row, a new report shows.

Virgin Australia was the second most likely airline to be on time, followed by Tiger Airways then Jetstar, according to the report from the Bureau of Infrastructure and Transport and Regional Economics.

EasyJet flight delayed 'for 86 years'

Qantas ticket prices to rise...

Hello just thought I would post something about Scootair I booked a flight from Singapore to Sydney for $200, I have read the reviews they are so so. But how cool is this after you book your ticket you have 12hrs grace so If you make a small error or a big error you can correct it. Just because your a budget airline doesn't mean you can't be customer friendly most of the complaints Shitstar have its from people making minor mistakes. Check out Scootair they are tied in with Tiger and Singapore they fly 777's and have some great fares. And just for the record I work for Sodexo remote mine...

I recently got an international call from my brother in Wollongong NSW. I was in Chon Buri Thailand assisting a friend who just had some surgeries.

My mother was in hospital dying, she had suspected pneumonia, renal failure and a host of other complications, was not eating and was expected to pass away. We had to ask Jetstar for an emergency compassionate flight home so I could be by her side.

Jetstar charged my brother $1277 for a "compassionate" flight home to Sydney so I could be with my dying mother and family.

Due to this emergency and how upset we all were we...

Jetstar or one star. Your customer service is the worst I have seen. We paid you $712 for flights and still have no booking. I have sent over 20 emails with proof from our bank that you received our funds yet nothing. Vikki is not returning phones calls or emails what sort of customer care department do you have. This has been going on for over two months and all I require is some confirmation in writing that you never received our funds. Tired of calling jet star as we have to go over the whole event each time and no one is helping us. We have tried tirelessly to resolve this for over...

2x frail 80 year olds trying to catch a flight to darwin connecting in melb with virgin could not supply wheel chair help to make connection after 2.5 hour delay that then turned into a 3 hour delay. missed the connection in melb will have to go back home, out of pocket $800 dollars.pensioners with no money. jetstar would give another flight melb to launceston next day would cost $1400 for new flight melb to darwin if you fly JETSTAR YOU ARE A F#%^&(*G IDIOT sleep well jetstar.

$17 credit card fee on a $59 fare - outrageous. I tried to pay by bank transfer and guess what, my bank is not on the acceptable list of approved banks. I ended up booking the same flights through Webjet which cost almost as much but at least every 'extra' had to be ticked rather than unticked, a method that takes advantage of you making a mistake. $5.50 extra to book a standard seat (each way) and this is automatically done for you, it is not clear on the page how to cancel this either.

I was very excited to be flying to Christchurch to see my boyfriend after 1 month apart. My flight was to leave at 9pm on the Friday. It actually left at 1.30pm on the Saturday!!!! At first they kept pushing the flight back hour by hour by hour. Midnight came and went, the airport crowd thinned out, Air NZ flew to and from Christchurch 3 times. Out of boredom and frustration my fellow passengers started to consider forming an angry mob. Jetstar decided to cancel the flight at around 1.00am. The check-in counter people were defensive and not a bit sympathetic - they sat there...

We were travelling back to Sydney from the Sunshine Coast with Jetstar and our flight gets cancelled. There was a later flight but they didn't have enough seats for all of us so some of us had to go to the Sunshine Coast airport where Jetstar had a bus waiting and drove us to Brisbane Airport and then we had to get on a late at night Virgin Australia flight. The staff were very helpful and we got to Sydney alright.

Tried to book online...time elapsed..yeah right. tried again..didnt work. Phoned customer service. They claimed my booking dates were wrong and needed to charge me an extra $75...yeah right. I said I was reporting them to the ACCC. That got her attention said go to dropdown box onsite and change dates and will only cost $40. She said that a good deal otherwise if I cancel I loose all my money. I had no choice so did this. Please note that my booking dates were correct on the dropdown. You have to say this is a ploy to get extra money from you. What happened to the good old days when the...

Thank you Jetstar Airways for moving my flight a day later, just before I am to attend an international conference. Now, unless I move the flight foward two days (meaning I will have to miss two days of work and pay for an extra two days hotel stay) I will miss my connecting flight (also Jetstar) as well as the first day of the conference (the day I am to do my presentation). Thanks again. No, really, it was my own fault for thinking that it was a good idea to fly with you, despite my better judgement. Moral: NEVER FLY JETSTAR.

I posted the full story about the experience I had with Jetstar earlier but have decided to remove it as I take things forward. Thank you to those who took the time to read it.

I find it very unfortunate that so many people can have such similar problems with one company. The worst part really seems to be the customer service over the actual faults themselves.

I really hope that someone from Jetstar can objectively read these complaints and make some positive changes to a company that many people would happily use were it not for so many people feeling like they were...

My partner recently booked return flights with Jetstar.

She found out after the booking that a $35 "call centre booking fee" had been added TO EACH FLIGHT totalling $70.

On top of this, looking at the Itinerary she was charged a $67.58 "TravelCharge" fee. Despite my best efforts on Google and the Jetstar fees & charges page, I cannot work out what this is.

The call centre booking fee is absolutely outrageous and the lack of information on the "TravelCharge" fee is frustrating & unacceptable.