Jetstar Complaints

Following on from my first post (if you haven't read, I was due to spend Xmas & NYE visiting my Mum for my first trip to Oz, but had to cancel my plans due to starting a new job) so part of my trip was to visit the peacful island of Bali and get in touch with my spiritual side......but thanks to Jetscar I now need to book a buddhist retreat after pulling my hair out!
So as seems customary with Jetscar (my name for this wonderful company) their website isn't sufficient to allow you to manage your booking - meaning you have to call their call centre or allow them to make the...

Fly Jetstar with the cheapest price and no customer service . My reaction to that is DON'T UNDER ANY CONDITIONS FLY JETSTAR. This is our horror story so you can make up your mind for yourself.
We arrived back in Sydney on thus 18th Dec after a fantastic cruise and made our way to the domestic terminal. Our flight was to leave 6.45pm . Now our ship arrived in Sydney early morning so we had about a ten hour wait. Around three o'clock there was a message on my phone from Flight Centre to say our flight to Brisbane was cancelled. There was nothing over the PA of any cancellations. We...

I read a story on here during the week about a man querying his flight fares and after a long hold they changed the fares online so he would have to book over the phone where the price had been fixed in with a large booking fee. I've never had problems with Jetstar itself just the call centre and experienced it myself just now.

Firstly, they are one of the 2 airlines who fly to regularly enough to Townsville and I was looking at a flight 3 months away on a Monday night, off-peak. To get there from Melbourne I had to look at a stopover in Sydney and the website made me book this...

It has been a nightmare, I am surprise they still in business!

I was booked on the 14:55 Jetstar flight from Bangkok to Singapore. There was a 2 ½ hour delay. I had a meeting in Singapore so I had to be on that flight. The staff were not sincere, rude and spiteful. After making it very clear that I was not happy and that I would like a refund to find another flight, they told me that it was not possible. I asked to phone Singapore to check. This is after they called security, this took 25 min and no answer. I demanded they try again. The rude manager phoned her manager for the...

Flying from Perth to Singapore the flight was delayed 2 hours.
After an hour and the passengers getting a bit toey we get told that the plane cannot take off using the allocated runway because it is too heavy (The long runaway was out of service?) and that they will offload the passengers who are not transiting baggage. I informed the Jetstar "lady" that I would be going across the bridge into Johor Bahru Malaysia so I needed my luggage.
Got to Singapore and of course no luggage. I was told that they would forward it to my address in Johor.
Gave them my details and...

I fly from Bandung to Singapore by Air Asia QZ 361 on Nov 9 2014 and connecting flight to Phuket by Jetstar 3K 537 (PNR D8VC2M). Once i arrived at Changi Airport i went to Jetstar transfer desk and ask if i should get my luggage from Air Asia and re-checkin. The Jetstar lady said that they will take care the luggage and i can go straight to the gate. And when i arrived in Phuket airport, my luggage never arrived. Poor staff at Phuket Lost and Found. Speak poor english and have nothing to say but 'I dont know'.They said they will call and inform me but in fact i call them twice everyday and...

I had a flight booked for me departing at 8:05am.
I left home at 6:45am, but got stuck in Motorway Traffic and then on Johns road, by the time I got into the Airport and attempted to check in it was 7:39.

The machine printed out a Ticket that stated "This is not a boarding pass, take it to the service desk"
So I take it to the check in counter and they tell me that its too late and that I will have pay extra and get the next flight over 2 hours later.

The crazy thing was there was still someone messing around checking in their luggage at this point and I had none...

Jetstar you have failed on five major accounts:
1) Failed to notify us the the flight was cancelled.
2) Failed to have any representation at Denpasar International.
3) Failed to respond in a reasonable length of time.
4) Failed to respond within the promised fifteen days.
5) Failed to offer reasonable compensation following my phone call, second letter of explanation and third written complaint.

We had paid for two seats on Jetstar Flight VF242, Denpasar to Singapore and adjoining flights 3K535 from Singapore to Phuket. Our Booking Reference is DF1PFX....

For fucks sake,how hard can it be to get your shit together Jetfuck.
For the umteenth time we have been left sitting in the Launnie airport for a regular commute to melb.
Everyone else in Australia is being forced into compliance ,WHY THE FUCK CANT YOU USELESS PRICKS!!!!!!!!!!!!!!!
How about some serious competition in this country.
We get a new airline and then they calude and fuck me up goes the price again!!!!!!!
Hey,AIR NEW ZEALAND,how about putting a run on from Tassie to Melb,you would clean it up.
The planes are ALWAYS full ,how about some...

Hi everyone, booked 2 flights between melb and launceston , each flight cost 49 dollars plus jetstars expensive charges .. I had to change the flights and went online and found 2 new flight , also 49 dollars each. Went to change them to find the alteration fees were 100 dollars..

Now I remember when we all complained about banks and there excessive fees, how about some lawyers work out how we can launch a class action concerning jetstar's excessive fees

in the meantime dont fly..

I call the customer service line to inquire about changes to my flight to which I'm greeted by Justine. I ask about changing the flight times and rerouting my ticket. She tries to work on the reroute and tells me that I would need to upgrade my flights for NZD$522 so I respond that it's only NZD$400+ to book new flights, why is it more expensive? I then proceed to inform her that Jetstar has already overcharged me 4x (NZD$1740) whilst only sending me 1 confirmation so how does this happen? Next I ask to just change the date of the flights, she then tells me it's NZD$150 and I reconfirm...

Myself and 6 other fellow travellers were due to fly out of Sydney to Phuket on the 13th October 2014, I receive a text early that morning to say our flight was delayed 24hrs, no explanation was given. My kids we devastated, as this was their fist trip overseas and had been waiting 6 months for this day to arrive. We had to contact our hotel and advise them of the situation, what a nightmare.
Our return flight however was even more of a nightmare due to wrong informations given to us by one of your staff. We had got off our flight from Phuket, which was an hour late due to the storms...